Cannon Nissan of Jackson

I purchased a used Pathfinder for a family member and our experience was atrocious. The salesman assured us nothing was wrong with it and it would also be fully checked over before it was brought to our loca experience was atrocious. The salesman assured us nothing was wrong with it and it would also be fully checked over before it was brought to our local Cannon dealer. They checked it, took a couple days to replace the ABS sensor light, then sent it here. The driver who delivered it told the new owner that the car was pulling badly the whole ride and needed to be checked immediately. The local dealership discovered that it was out of alignment, needed new struts, hadn’t been detailed, had a bad battery, and had a bolt missing from the brake caliper! This car had clearly not been checked adequately and could have caused a serious accident. Nissan Jackson only agreed to cover part of the cost of repairs. I can’t warn potential customers enough to stay away from this place. More

Ken and Jarrel took really great care of my car! This was second time using this service department. They make it so easy and convenient for all my needed maintenance. Very nice and professional. Th This was second time using this service department. They make it so easy and convenient for all my needed maintenance. Very nice and professional. They made sure to be very detail and friendly. Keep me updated on my vehicle. More

I took my car to Nissan Cannon on 1/30/2024 for a tune-up and a censor change. While there, Raul was my service advisor. I informed him that my car crunk up a little rough, my check engine light was on solid and a censor change. While there, Raul was my service advisor. I informed him that my car crunk up a little rough, my check engine light was on solid, and the traction light was solid. Raul Mendez informed me that they could do a full inspection to ensure they fixed the correct issue. When Raul called, he informed me what was wrong, but never mentioned the rack and pinion being worn or the traction light flashing. So I tell him to fix what I brought the car in for along with a radiator flush, the rest can wait. After fixing those 3 problems, Raul then calls me back and informs me that now my traction light is flashing and he thought the tuneup with fix that, but now the car is not drivable and bucking. He then informs me that they can’t take responsibility for this. So we have had to battle them from 1/30 - present day still to have my car fixed from what they broke. The website informs you of steps the techs take on for your vehicle. Their is an inspection step and that step details so much is reviewed for accuracy yet I wasn’t informed of my car being worse off then when I brought it in until the final step was completed and it was time for the vehicle to be picked up. We have refused to pick it up daily although they continue to try and send me back with the vehicle being non drivable after their work was completed. Still currently waiting on my vehicle as I write this. PLEASE DO NOT USE CANNON NISSAN OF JACKSON, MS! More

Excellent customer service. Star Short was nothing short of amazing! Very knowledgeable of her job and her expertise was excellent! Smooth transition!!! Star Short was nothing short of amazing! Very knowledgeable of her job and her expertise was excellent! Smooth transition!!! More

I went in for an oil change on a Saturday morning. I was seen almost immediately! My service rep was very patient and accommodating as he explained what was found after my oil change and inspection wa I was seen almost immediately! My service rep was very patient and accommodating as he explained what was found after my oil change and inspection was complete, and explained what my options were moving forward. I appreciated the multiple options given as he took time to answer my questions, making sure I understood his explanations. I received great customer service as I always do! More

Thanks so much to Calah Channell and Phillip Box , they were so helpful and professional.They continue to call and check on us and offer their continued hep. were so helpful and professional.They continue to call and check on us and offer their continued hep. More

Awesome experience! !!! After a frustrating morning of trying to get my car checked for potential service and being turned away, I arrived at Cannon and received the best !!! After a frustrating morning of trying to get my car checked for potential service and being turned away, I arrived at Cannon and received the best service ever. The Service manager Scott White and the Service Advisor Jerrell Berry provided outstanding customer care and service. They are the epitome of what good customer service is about. More

I had an AMAZING experience! Taylor was great and helped us through the entire purchase process ! The entire team was GREAT! The staff was friendly and kind the moment we arrived Taylor was great and helped us through the entire purchase process ! The entire team was GREAT! The staff was friendly and kind the moment we arrived on site . They were just as awesome working with them over text and phone calls ! Taylor and team THANK YOU for your work and care for what you do for others ! I am more than pleased to have worked with you! More

I came to Cannon Nissan looking for a car and Craig Coins was my sales person very professional and took his time with his managers to find me the perfect pathfinder and color I was looking for go see him if was my sales person very professional and took his time with his managers to find me the perfect pathfinder and color I was looking for go see him if your looking More

I love Taybria she is full of positive energy, not pushy, and confident in her engagement with me. She very professional. Thanks and confident in her engagement with me. She very professional. Thanks More