Candy Ford Inc.

4 hours for a oil change ? I was told 2 hours! I was not a happy person! I was told 2 hours! I was not a happy person! More

I’ll start by explaining why we thought this dealership was the right dealership to handle our needs. We recently had a family member who relocated and needed to find a Ford dealer to handle a lease buyout was the right dealership to handle our needs. We recently had a family member who relocated and needed to find a Ford dealer to handle a lease buyout. We ended up talking with a few different salespeople at different dealerships, and finally decided we should go to Candy Ford for this. This particular transaction went smoothly and we enjoyed our sales person. Since we had a good interaction with one of their sales people, we considered them for our service needs. We received a coupon in the mail from Ford advertising brake service for $209, which included machining rotors, and installing new pads - priced per axle. Of course, at the bottom it said there were some exclusions. I called and spoke to Dennis (the manager?)in the service department, I inquired about the expiration date which he said generally doesn’t matter as they can honor those prices for months after the stated expiration. Also, I told him EXACTLY what vehicles we had, he replied that they were NOT excluded, and the coupon WOULD work for these vehicles. I even explained that we had more than one vehicle that we may need brake work done on in the future. The next phone call was to get the work scheduled, again we spoke to Dennis - the vehicle was confirmed, again. So, we made arrangements to drive the roughly 40 minutes each way from our home to drop the vehicle off for service, which they said would take a few hours. Approximately three hours after we dropped the vehicle off, we received a phone call from the service department indicating that repairs would cost $1640!… A long ways from the $209 per axle brake service that we set up. We were told the vehicle needs new rotors, but we know that rotors don’t cost $1200… In fact you can get front and rear rotors for only a couple hundred dollars from many sources. They had excuse after excuse why they were not going to perform this work, at the agreed price. For those of you reading this review, there was no prior damage, rotors not warped, not grooved, not metal to metal. Vehicle only had 80,000 miles. This would’ve been the first time getting brake service done on it. I was surprised to hear they said it NEEDED rotors, as I have owned several of these vehicles, and never once needed a set of rotors with the first pad change. We drove back, picked up the vehicle and had a very unprofessional exchange with Dennis in the service department. Basically tried to make us feel silly for thinking that they would do this brake service for this price… Even though it was spoke about at length during 2 prior phone calls with the same person. I was floored. What was the real issue? We don’t know. Maybe an under equipped shop? Mechanics not familiar with this vehicle? Didn’t have the appropriate equipment to machine these rotors? I guess we will never know. We will also never return. What a terrible experience. Even spoke with an upper management member before leaving… It was interesting, he seemed concerned at how we were treated, but ultimately did nothing. This person also indicated that a transit 150 should’ve qualified, but our transit 250 should not (even though we were explicitly told it did qualify)… Anyone that knows anything about these vans knows that the process to service the brakes is basically identical on the 150, 250, and 350. Even many of the parts are identical. Also, we measured the rotors on this vehicle with a micrometer the following day, they were well inside of tolerances to be used again - they did not need to be replaced. Experiences like this are why some businesses lose customers forever. Dishonest. Zero integrity. To the person responding to this on behalf of Candy Ford, if you publicly own this horrible experience like you should, I will change my review to two stars - just for your honesty. Do not deflect or attempt to make it sound like we misinterpreted the situation, or any facts - your business was 100% at fault here. More

It was a pleasure to work with Andy. I would highly recommend him and the dealership. I would highly recommend him and the dealership. More

When I took my car to Candy Ford for an oil change I requested that the service department look u my Ford Pass points before sending the invoice to the front desk. When I returned to pick up my car jus requested that the service department look u my Ford Pass points before sending the invoice to the front desk. When I returned to pick up my car just after the service department closed I found that they had not added the points to the invoice and there was no one who could do that. So I papyed the full price in the hopes of using my points with my next oil change. This smae situation has happened each time I have had an oil change at Candy Ford. It is disappointing that they can't get it together. More

Absolutely nailed buying new truck. In and out under 2 hrs. May not be what I wanted now but in a 23’ Will be back when this lease is up and when wife’s ready for hers! This is why you In and out under 2 hrs. May not be what I wanted now but in a 23’ Will be back when this lease is up and when wife’s ready for hers! This is why you buy local. Customer service! Thank you candy ford.. More

Great job exchanging my 2017 battery. I had the bill of sale - purchased at Candy Ford. They prorated the battery and we walked out of there under $100.00. Couldn't have been happier w I had the bill of sale - purchased at Candy Ford. They prorated the battery and we walked out of there under $100.00. Couldn't have been happier with that. Thank you! Linda Lord More

Expect a good job to be done cause you won't get nothing less. Been having our Escape serviced here since 2009. Very satisfied with the work and the service is always welcoming. Thanks Candy Ford for alwa less. Been having our Escape serviced here since 2009. Very satisfied with the work and the service is always welcoming. Thanks Candy Ford for always making me feel safe and comfortable with our vehicle. More

Have always been treated with respect. . All staff members are professional and knowledgeable. Work is done in a timely order. Waiting area with the single stall restroom for everybody to s . All staff members are professional and knowledgeable. Work is done in a timely order. Waiting area with the single stall restroom for everybody to see who's going in and out of the bathroom needs reconsideration/layout/location. Knock out part of the wall and connect an empty sales office to the waiting area. Traffic between the service garage and showroom means walking around the guests legs seated against the wall opposite the rest room. In all the times we've been there, there's always one empty office on the sales floor. Thank you for your consideration of this suggestion. More

They always take good care of my car and let me know if I need air in tires or new battery etc. I need air in tires or new battery etc. More

From the time we walked into the dealership everyone was very helpful and did everything they could to help us get into our new vehicle very helpful and did everything they could to help us get into our new vehicle More