Campbell Volkswagen of Edmonds - Service Center

Only place I recommend! I've purchased new and used cars at this facility. They are professional and honest. The service department managed by Mr. Firth is the only place I will take my cars, he is always at this facility. They are professional and honest. The service department managed by Mr. Firth is the only place I will take my cars, he is always accommodating of my schedule; friendly; professional; on-time and even often under budget! More

The Service Department are absolutely indescribable! Unfriendly, unhelpful and they are a bunch of liars! Ya on the outside they are really nice and they talk nicely to you. However, do not be deceived Unfriendly, unhelpful and they are a bunch of liars! Ya on the outside they are really nice and they talk nicely to you. However, do not be deceived by their cover. They always lied about whether they have a customer loan car for use and they would make you wait for hours in the shop to service your car. The price that they charged are also very expensive. Their labor charge may be cheaper than Nissan Eastside, but I would have saved more than a hundred buck getting a new pair of keys at Nissan Eastside. The outrageous bad customer service is not worth the savings of the labor charge and I reccomend servicing your car at Nissan Eastside. More

My 1996 Quest has been serviced and maintained by Campbell Nelson for years. The service advisers are outstanding and with each visit I have come away very satisfied! In particular, the service adv Campbell Nelson for years. The service advisers are outstanding and with each visit I have come away very satisfied! In particular, the service adviser John, with whom I have had the most dealings, knows my vehicle and my personal preferences well. It is rewarding to communicate with someone on my same wavelength when it comes to maintaining my vehicle. From the moment I call Michelle - the person who is often the initial customer contact for Campbell Nelson - to the paying of my bill, I get the distinct feeling I am continually being heard and that my questions are being answered. Campbell Nelson does provide a great customer experience! More

I have never had a problem coming. Every time I come for service everyone is friendly. I never feel pushed to buy anything I don't want or didn't come in for. Information is always given to me in a timely m service everyone is friendly. I never feel pushed to buy anything I don't want or didn't come in for. Information is always given to me in a timely manner. I am taking my car in again for service and with out asking they offered me a car for the day. That is great service!! More

i had a really easy going experience when i bought my 350z there a year ago and have brought my car in several times since then to get the oil changed and have some general things checked out. the servic 350z there a year ago and have brought my car in several times since then to get the oil changed and have some general things checked out. the service writers have been really nice and i havent ever had to wait an unreasonable amount of time when getting work done, its been fast and effecient!. More

Not only do I own a volkswagen but a nissan as well. Both stores have a great sense of knowledge and are always willing to go out of their way to make your experience "5 stars" I have been working with John stores have a great sense of knowledge and are always willing to go out of their way to make your experience "5 stars" I have been working with John for the past year or so and he has been very helpful. I know he isn't trying to rip me off regardless of the car issue or whatever. I think anyone who lives around here with a Nissan should go to Campbell Nelson. They will not be sorry! :) More

I have been servicing my car at Campbell Nelson Nissan for years now and I am extremely happy with the service. Knowledgeable and friendly people, and overall I am very satisfied. I would refer everyone t for years now and I am extremely happy with the service. Knowledgeable and friendly people, and overall I am very satisfied. I would refer everyone to this dealership for service. It is extremely difficult to find good reliable service center, and I recommend Cambell Nelson to everyone! More

I took my 2001 Nissan Maxima to this dealer to have my passenger side headlamp replaced. They said the job took 30 minutes and would cost $85 bucks. Really??Supposedly, these are difficult and time consum passenger side headlamp replaced. They said the job took 30 minutes and would cost $85 bucks. Really??Supposedly, these are difficult and time consuming to replace. I bought the bulb and decided to try it myself. Sure it was a pain, but I am not a professional and pretty much know nothing about cars, but it took me only 25 minutes to do myself. I use to have a Honda Accord which I would take to the dealer and pay $12.00 for the lamp and they would install it as a COURTESY! Crappy, crappy customer service. I will never bring my car to this dealer for any service work whatsoever. I rated a 3 on friendliness because the parts guy was actually helpful to me and seemed like he cared. More

First of all, I am reviewing the Campbell Nelson Nissan service department. This review does not reflect upon the Campbell Nelson Nissan new and used car sales at this dealership. The service advisers service department. This review does not reflect upon the Campbell Nelson Nissan new and used car sales at this dealership. The service advisers are friendly and helpful, but that is because the service charges are way overpriced (even for a dealership?). I was charged $300 over two visits just to diagnose the problem with my vehicle. The first time I went in, I was charged $250 for them to tell me that they couldn't find the problem and to come back in. The next time I was charged $110 and I had to negotiate with the service manager to knock down the bill. At least they found the problem... I was quoted 1,300+ to replace ignition coils and spark plugs. The Campbell Nelson Nissan parts manager quoted me $600 for the parts alone and that is before a 15% discount that he offered. $700 in labor for that type of work? Another shop in Seattle quoted me ~$1000, and another quoted me $650. Both of these shops get great reviews here on Yelp. The shop I ended up going to did not charge me for diagnostic services and here's the kicker. Campbell Nelson Nissan's service department was WRONG! They mis-diagnosed the problem with my car. The service guys at Campbell Nelson Nissan are nice enough, but this is just another dealership operation that is going to overcharge, and they might not do the work correctly. At least at small shops you can negotiate the costs. More

S T A Y A W A Y from this Stealer, I took my car for oil change and was told that 7.5k service is due which include Tire rotation, lube doors hinges, clean battery and air filter among other things. I oil change and was told that 7.5k service is due which include Tire rotation, lube doors hinges, clean battery and air filter among other things. I agreed to get the service perform and paid for it. After the service, I open the hood to see if they overfill my oil again and notice that there is not one finger prints to the pile of dust on the air filter box, no finger print on the dusty battery, all my door hinges are bone dry, and my tires are not rotated! That is stealing! I paid for the service and didn't get it. I told the service advisor and he told me in my face that they did the service, what a bunch of liers! How do you possibly do all that if the engine compartment full of dust looks the same and the rim that I hit the ramp still on the same location meaning the tires are not rotated! D o N o t G o to Campbell Nelson Nissan! Look at their website employment link, they need a technician no experience needed! Don't let them work on your Nissan. More