Campbell Volkswagen of Edmonds

Just wanted to say thank you to Campbell VW for taking such incredible care of me and my Tiguan when I came in for service yesterday. I drove over 2 hours from Yakima to get my car serviced because the de such incredible care of me and my Tiguan when I came in for service yesterday. I drove over 2 hours from Yakima to get my car serviced because the dealerships around me were booked up through August. I am glad that I did. The service member (I think his name was Camden maybe) was polite and very thorough in his communication and knowledge of what I needed for my Tiguan service. He gave me a window of time for completion and offered directions to coffee and restaurants nearby where I could chill and do some work while waiting - along with your waiting areas as well. I appreciated his focus on me as the customer "in front of him" while the phones were ringing and other customers were in line behind me. The stellar customer service I experienced here will justify the drive over from Yakima every single time I need service done on my Tiguan. You have made a new customer out of me - a long time VW owner. And thanks for the El Cubano recommendation. one of the best Cuban sandwiches I've had since living in FL. More

Our used car purchase was actually an enjoyable experience. Our salesman, Alan Kemper was accommodating, professional and friendly. The handling of the paperwork by the finance manager, Jesse Jans experience. Our salesman, Alan Kemper was accommodating, professional and friendly. The handling of the paperwork by the finance manager, Jesse Janssen was efficient and reflected our trustworthiness and confidence in the transaction. We appreciated receiving a handwritten thank you note from Bob Campbell. We would definitely recommend them. More

We had a really great experience at Campbell Volkswagen where we purchased a used Subaru Forester. Aaron was really helpful in helping us look at cars that had the features we were looking for and within t where we purchased a used Subaru Forester. Aaron was really helpful in helping us look at cars that had the features we were looking for and within the budget we were looking to be in. Once we chose the car, the process of financing and getting the care ready to roll off the lot couldn't have gone any smoother or speedily. We will definitely look to this dealership when we're ready to pick up another car in the future. More

Amazing customer service from start to finish! These guys know what they are doing and they do it fast! I wouldn’t come to another dealership besides them at this point! Absolutely incredible care and detail know what they are doing and they do it fast! I wouldn’t come to another dealership besides them at this point! Absolutely incredible care and detail and consideration for the individual buyer and the team is amazing!! Would recommend anyone to come here!! More

Friendly, organized, efficient The dealership and staff was nice to deal with and very accommodating upon arrival asking if we needed or wanted anything! The staff was organized, kn The dealership and staff was nice to deal with and very accommodating upon arrival asking if we needed or wanted anything! The staff was organized, knowledgeable, and got straight to work. You could sense it was their goal to make your visit comfortable and memorable which the succeeded with. Overall they were thorough, genuine, and fair! More

Great help, very organized , extremely customer focussed It was my first time at Cambell service, nothing else to say that it was an excellent experience. Peter was very helpfull and has taken great care of It was my first time at Cambell service, nothing else to say that it was an excellent experience. Peter was very helpfull and has taken great care of me and my car. Thank you to Peter and kudos for the whole team. More

History of Integrity is not longer in tact Bought a Service Contract for a used Jetta Diesel, that by WA State law had a cancel and refund provision. Process I was told was simple: Return the c Bought a Service Contract for a used Jetta Diesel, that by WA State law had a cancel and refund provision. Process I was told was simple: Return the contract to Dealer and a prorated refund would be issued within 30 days (or a 10% penalty would be added WA State requirement). Brought the contract to the dealer - and now I am told I should not cancel, Finance Manager says VW will provide refund when my Jetta TDI is returned in Buy Back. I left the contract insisting I wanted the refund, and called VW directly. The VW Buy Back rep stated the Dealer was wrong & verified that on official terms of Buy Back online. Had I not confirmed this it could have cost me hundreds of dollars (and I suspect the dealer would have made more commission $$$). Contacted dealer and insisted on refund and was told it would be processed. Well here it is 37 days and a dozen phone calls to them, and promised call backs, and emails that never came - and now I am waiting on a second promise that the "check is in the mail". More

Campbell Volkswagen was Hope in Action for Me and My Jetta. Optimism - Service repaired my Jetta on my first day of work within my budget and without delay. Thanks for “making things new within and without”. Optimism - Service repaired my Jetta on my first day of work within my budget and without delay. Thanks for “making things new within and without”. More

No pressure! Comfortable and easy! After visiting a few dealerships who had the car we wanted and experiencing high pressure, rude salesmen and a sales manager who seemed to have no int After visiting a few dealerships who had the car we wanted and experiencing high pressure, rude salesmen and a sales manager who seemed to have no interest in working with us, Campbell Nelson was a breath of fresh air. From the moment we walked in we were welcomed, greeted by friendly staff and gently walked through the process of buying exactly what we wanted. We felt respected and listened to. Never rushed, offered water and coffee and frankly, everyone was just nice and upbeat. Not in a slimed salesman way, but in a human way. Even after we had all the paperwork done, Scott Boone, our salesman made sure we knew how everything worked and that we were comfortable. We've already told others about our positive experience. Easiest car buying experience ever! More