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Campbell Nissan of Edmonds
Edmonds, WA
400 Reviews
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Showing 400 reviews
February 01, 2016
Incredible experience - lifetime customer For as long as I can remember these past *almost* 43 years, I have thought of car dealers as sneaky, tricky and out to sell sell sell. My experience For as long as I can remember these past *almost* 43 years, I have thought of car dealers as sneaky, tricky and out to sell sell sell. My experience at Campbell Nelson has taught me that not everyone truly IS like this - not all dealers are alike! I have purchased 4 cars in my lifetime - it's not exactly a common occurrence for me - and I have to say John Kelch made it SO easy. I walked in, we sat down, we discussed my options, he pleasantly and enthusiastically told me to expect something different from him and he DELIVERED on it in BIG ways. He was able to work with me to find the right car for me - every option I wanted and he really engaged with me personally to understand what I was looking for. THEN, just when I thought the experience couldn't get any better, Cecil came in and blew me away with his experience, knowledge and kindness. Wow. Phenomenal. I'm already telling everyone I know within 72 hours of walking through the door for the first time - and referring my coworker to John this morning! I may not be a "frequent car buyer", but I have a big mouth and I tell EVERYONE when I have a good experience - and I will tell them PROUDLY that Campbell Nelson has earned a new customer for life. THANK YOU for letting me buy a car from you! OH! And please keep up the good work with DOING GOOD in the universe - I am dedicated to leaving the world better than the way I find it and I am SO PROUD that you are too. More
by StephanieAlmeida
Employees Worked With
John Kelch, Cecil Tyler
January 29, 2016
Great experience - including at end of Lease John is great - very responsive and helpful in figuring out financing. Love the car and was a great experience for us. We always recommend Campbell John is great - very responsive and helpful in figuring out financing. Love the car and was a great experience for us. We always recommend Campbell Nissan. More
by ErikaS
Employees Worked With
John Kelch
January 27, 2016
What a great experience First of all, I am a female and I am used to entering a dealership with a little apprehension. John Kelch was so great, he made me feel very comfortab First of all, I am a female and I am used to entering a dealership with a little apprehension. John Kelch was so great, he made me feel very comfortable (some of his jokes were even funny) and made my car buying experience so much fun! Yes, I said fun. Cecil in finance was so courteous and informative, I did not know buying a car could be like this. I love my new Altima, I cannot believe how smooth and quiet it is. Thank you John and everyone there, I will most certainly come back and send all my friends to you. More
by ramsam987
Employees Worked With
John Kelch, Cecil Tyler
December 27, 2015
Great car shopping experience Truly great car shopping experience. New to car purchase, John has provided valuable advise and suggestion to make the car buying experience a hassle Truly great car shopping experience. New to car purchase, John has provided valuable advise and suggestion to make the car buying experience a hassle free one. The no pressure shopping experience is so different compare to competition. I highly recommend John for 1st time car buyer. More
by Kevin K
Employees Worked With
John Kelch
December 24, 2015
Poor customer service- Arrogant management I am going to buy, or lease, a new Nissan Leaf and a pre-2013, Pathfinder from someone; My first choice was Campbell-Nissan as they are nearest my hom I am going to buy, or lease, a new Nissan Leaf and a pre-2013, Pathfinder from someone; My first choice was Campbell-Nissan as they are nearest my home. My first order of business was an "open campaign" on my present Pathfinder which I had hoped to have details of prior to an appointment but an email sent to the service department was ignored so I went to the "Service" department, on Saturday 12/19/15, where there were 5 people at that counter with one engaged with another customer. I waited for a full 5 minutes while all of those people socialized while completely ignoring my presence. I attempted to call them on Monday 12/21/15, to seek information as to what the nature of this "campaign" was so I could budget my time but there was nobody able to take my call. I then asked to speak to a management person, whom the receptionist said would be "Travis", She left the line and when she returned asked for my name and left the line, again. After about a minute she returned to say "Travis" would not take my call... Obviously, I will not be spending my money at that dealership, ever! More
by ignored customer
Employees Worked With
Travis Myers
September 10, 2015
Easy to work with John Kelch was fantastic. He introduced us to the 2015 Nissan Leaf and thoroughly explained the options of leasing and buying. We ultimately found a b John Kelch was fantastic. He introduced us to the 2015 Nissan Leaf and thoroughly explained the options of leasing and buying. We ultimately found a barely used 2015 model at another lot, but I wish I could have purchased it though John. I definitely recommend going though the internet department!! More
by danielandhayley
Employees Worked With
John Kelch
August 25, 2015
Car Lease Nirvana We are not strangers to auto purchasing. My husband is in a high mileage occupation causing him to trade in his cars every 3 or so years. My last car We are not strangers to auto purchasing. My husband is in a high mileage occupation causing him to trade in his cars every 3 or so years. My last car was purchased 10 years ago, earning my award for the worst experience EVER! Our experience this past Sunday with Campbell Nelson was extraordinary due to John Kelch! He was excellent in every way. I have a new Nissan Rogue in my garage, a large smile on my face and a grateful heart for the experience. More
by Scottish girl 60
Employees Worked With
John Kelch
July 16, 2015
Misled buying a Used Leaf I wasted 5 hours of my life buying a Used Car from these guys. I looked at a bunch of Leafs and settled on one (I thought) had all the features I wan I wasted 5 hours of my life buying a Used Car from these guys. I looked at a bunch of Leafs and settled on one (I thought) had all the features I wanted. They indicated a particular car had all the features I wanted - as stated on their website and verbally by the salesperson. I signed the docs and put down a deposit. After two days of waiting for the car to be ready to pick up, I called to check on it and the salesperson informed me that it did not have Quick Charge - a key requirement I stated upfront. I talked to the Sales Manager and he told me it was my fault - I should have verified that the car had every single feature that they had represented and that I should not trust their website or salesperson. It was my fault that they misrepresented the car on their website and verbally. They are buying and selling Used Leafs so fast that they do not what cars are on their lot and what featured they have. It was a disorganized mess on their lot - I looked at 10 different cars and the weren't sure which cars had what features. They buy the cars at auction and add them to their website before they have them on the lot. They do not double-check what features they have. Lesson learned. DO NOT TRUST THESE GUYS!!! Luckily they agreed to refund my deposit or I would be stuck. I will never step foot on their lot again. More
by yoda33
Employees Worked With
Clint Richardson, John O'Brien
June 28, 2015
Fast, Easy, No Hassles Campbell Nelson Nissan and John Kelch made this my smoothest new car purchase EVER. Everyone was pleasant, helpful, and easy to work with -- from the Campbell Nelson Nissan and John Kelch made this my smoothest new car purchase EVER. Everyone was pleasant, helpful, and easy to work with -- from the owner, Mr. Campbell, who came over to meet me to the woman at the front desk answering phones. John Kelch positively knows his stuff -- he always had answers to my questions, knew what he was talking about, and was an all-around great salesman to work with. It's my tendency not to trust car salesman; however, that attitude vanished in the first ten minutes I was there. I absolutely felt no pressure whatsoever to upgrade or sign on the dotted line NOW. It's clear that John understands that a new car is a major purchase, and he did everything he could to insure that I got the car I wanted at the price I wanted. The professional and enthusiasm John exhibited earns him an A +++! More
by M Weese
Employees Worked With
John Kelch
April 16, 2015
Best Car Purchase Experience Ever! This was my first time purchasing a brand new vehicle and from all the other kinds of experiences I've heard of, I have to think I had one of the best This was my first time purchasing a brand new vehicle and from all the other kinds of experiences I've heard of, I have to think I had one of the best purchase experiences ever. John was straightforward, incredibly easy to work with, and never one pressured us into any kind of upgrade or extra cost. He respected that we came in knowing what we wanted and helped us to do our homework along the way before coming into the dealership. I can't imagine a better car buying experience. More
by A Pease
Employees Worked With
John Kelch
