Campbell Nissan of Edmonds

For me, buying a car is like going to the dentist!! After doing my research, I headed out to Campbell Nelson to search for a used car....John Kelch made me feel at ease, was an active listener, really After doing my research, I headed out to Campbell Nelson to search for a used car....John Kelch made me feel at ease, was an active listener, really heard my parameters for a car....he found me the perfect car, and I thank him for his assistance, humor, and knowledge. Everything was up front, including reviewing Carfax history, etc. I am already recommending Campbell Nelson to others. Thanks, John! Regina Carretta More

Ray was able to find me exactly the car I wanted in a couple days. He provided online price quotes and explained all the options available to me. It was the best, stress- free car buying experience I've couple days. He provided online price quotes and explained all the options available to me. It was the best, stress- free car buying experience I've ever had. I was never made to feel uncomfortable, on the sales floor. As a woman who knows little about mechanics, most dealers make me want to run away which is why I put off buying a new vehicle for so long. I am very happy with my new Xterra and highly recommend Ray at Campbell Nelson Nissan. More

I bought my Nissan Versa in Dec 2010 and was very happy with the salesmanship of the staff. I have since had my Versa in twice for an oil change and the service department has been so friendly and helpful with the salesmanship of the staff. I have since had my Versa in twice for an oil change and the service department has been so friendly and helpful making for a pleasant experience. More

Our 1999 Infiniti had the left fog lamp torn from the bumper by a hit and run. We got a replacement lamp and discovered the wire connector had been damaged and could not be used. I ordered the wire con bumper by a hit and run. We got a replacement lamp and discovered the wire connector had been damaged and could not be used. I ordered the wire connector from Campbell Nelson by phone and it turned out to be the wrong fit. We stopped by the dealership late on a Friday afternoon to get the correct part. Wayne Pressley was working the counter and was extremely busy with other demands from customers in house and on the phone. Still, he took time to explain what was required to find the right part and how long it would take to get to us. After dealing with other customers in the order they had arrived, it was our turn. Wayne took several minutes to examine our part and then to locate the boxes that stored electric pig-tails. He tried several methods of extracting the wire connector from the damaged part with no success. He examined the parts we had brought with us and said he could eventually fashion a replacement, but needed more time than what was remaining in the day. He also needed a special tool and thought one of the technicians might have it in the morning. He wanted to see the Infiniti, but we had not driven it to the dealership. So, we made arrangements to come back the next day and bring the Infiniti. When we arrived on Saturday morning, Wayne finished with his current customer and then took up where we had left off. He examined the Infiniti and made sure we had enough wire to work with a replacement pig-tail. After that he spoke with his mechanics and discovered one of them had the necessary part in their tool kit. He brought it out and we made the exchange with the original mail-order part that was too short. I can't say enough about the amount of effort and research Wayne made and his follow-on to resolution of the project. This was an amazing display of customer service. We left thinking that when the time comes to buy a new car, we are going to give Campbell Nelson the premier position based solely on Wayne's service. More

I totally recommend this dealership. After inquiring at 5 other dealerships, I finally got a straight forward response from John Kelch at Campbell Nelson...he quoted the lowest possible price, the availabl 5 other dealerships, I finally got a straight forward response from John Kelch at Campbell Nelson...he quoted the lowest possible price, the availablity of the car I wanted, and never once did I feel any pressure at all. There was no wheeler dealings at all...didn't ask about other dealers prices..didn't pressure us to upgrade...just told us what he could offer us...bottom line.. We purchased the car from him, and he has given wonderful service to us. I highly recommend this dealership and this salesman, John Kelch. More

I want to highly recommend this dealership and the Nissan products they sell. I was impressed with price of both my trade in and the Nissan Titan I purchased. As an example, after the deal was made they foun products they sell. I was impressed with price of both my trade in and the Nissan Titan I purchased. As an example, after the deal was made they found an additional rebate I had missed when doing my research, sweet. The salesmen and support staff provided additional options for customizing my new vehicle both Nissan OME and after market parts. Once I took delivery of the vehicle, it was clean and sharp and exceeded my expectations. Dino (Nissan Salesman) took extra time to set up my phone to work with the Bluetooth system built into the Truck. I was impressed by the whole package that Campbell Nelson provided from purchase, trade in to delivery. Oh, and by the way the Truck looks awesome! More

I went to buy a Nissan Altima coupe 2011 first at EastSide Bellevue and these guys told me that in the color I wanted, I had only two options: either buy a base car with no features or fully loaded c EastSide Bellevue and these guys told me that in the color I wanted, I had only two options: either buy a base car with no features or fully loaded car with all the features. They claimed to not have anything in the middle. They gave me a hard time beating around the bush and so, I went to Edmonds Nissan to see what they had to say. They told me that they DO have a car with the color and features I want! They were charging me $1000 extra for alloy wheels which I didn't want and so they had that taken off. Perfect. I also traded in my old car and they offered me a good deal on it. Initially, they gave me a price and told me it was higher than they would like to buy it for (which is very honest communication). But when they reduced the price beyond what I was ok with and I raised a concern, they met my expectations. I was really happy about it. Overall, they told me in simple terms what package options I have and what it will cost me. They were open and honest and the amazing automan (http://amazingautowoman.com) approved of their price too. More

We recently bought a Nissan Leaf from John Kelch. It was a pleasure working with John. He made us feel that he was looking out for our interest. He made purchasing the car almost painless, except for writin a pleasure working with John. He made us feel that he was looking out for our interest. He made purchasing the car almost painless, except for writing the check. More

Everything went smoothly. The only hiccup was when the carwings feature failed repeatedly to connect with the Nissan system. Dino was very pleasant to deal with. carwings feature failed repeatedly to connect with the Nissan system. Dino was very pleasant to deal with. More

I brought in my 2008 Nissan Rogue that I had purchased from another dealer not even a month prior to bringing the vehicle in. For some reason, the vehicle would not shift out of park. I met with Lee in th from another dealer not even a month prior to bringing the vehicle in. For some reason, the vehicle would not shift out of park. I met with Lee in the Service Department and he assured me that it would all be taken care of. I had purchased a warranty on the vehicle and when Lee contacted the warranty company, they explained that the part was not covered. Lee gave me some advice as to what I could do and after contacting the original dealer that I purchased the vehicle from, they ended up covering the charges. Once I got approval from the original dealer, Lee and his team was able to repair the issue within four hours. Lee was excellent at communicating with me throughout what seemed like a complicated process. He was consistently professional and provided excellent customer service. I will be bringing my Nissan into Campbell Nelson and their Service Department for all minor and major service needs for as long as I own this vehicle. More