Campbell Nissan of Edmonds

My wife and I bought a new Juke in January 2011 as a replacement for my aging pickup truck. This is our third brand new Nissan since 2007 and the 6th Nissan we've owned between the two of us. I went t replacement for my aging pickup truck. This is our third brand new Nissan since 2007 and the 6th Nissan we've owned between the two of us. I went to Campbell Nelson based on reviews online. The whole process has been bittersweet for us both for several reasons. We went to the dealer specifically to look at the Juke, we weren't sure if we would like it since it's a new design and kind of "out there" if you've seen one you know what I mean. As soon as I drove it I wanted it and they only had one on the lot which had a manual transmission. We weren't planning on buying a car when we stopped in but after talking to the salesman and loving the car we decided right there to buy it. We had several reasons for wanting the Juke: 1: we wanted the AWD because we live on a steep hill and like to go skiing in the winter time. 2: We wanted something that was economical and easy to park in town and at the airport. 3: we wanted something comfortable for both of us and 4: I wanted something reasonably fun to drive. The Juke seemed to fit the bill so we signed the paperwork. Problems started the very next day... we got the manual out to figure out how to program the bluetooth and saw "FWD" on the cover which I knew stands for front-wheel-drive and sure enough, after inspecting the rear end there was no drivetrain for the rear wheels. After some research online I figured out that the manual transmission isn't even available with AWD. So I felt kind of stupid, but I also felt ripped off after spending hours there talking about wanting the AWD with the salesman, the manager, and the finance guy... not one of them said a word even though I talked for hours about wanting an AWD car. So I called and spoke to one of the managers and he made some excuses and basically said there was nothing he could do. Then a few days later we received a phone call and they said they had arranged financing through Wells Fargo at 10.5% APR... so I called my credit union and asked why they didn't approve it and they told me that the dealer never called them, then they approved the loan over the phone @ 4.25% but said I would have to wait until I received paperwork from Wells Fargo to get the account number and then they would pay off the loan. A few weeks later I received a "voluntary" recall notice which said I could bring the car in to have some "reprogramming" done. It was due for an oil change and there was an annoying rattle near the driver door so I brought it in for service. They said the rattle was something loose inside the door so they removed the door panel and changed something and performed the recall procedure. The next day on my way home I noticed the doors unlocked while I was driving... I assumed I hit the button on the key fob and thought nothing of it. It happened a few more times so I took the key out of my pocket. Then it started happening continuously on my way home from work and I called the dealer. I drove it straight there and the door locks went off 48 times in a 30 minute drive. The annoying rattle persisted. After having it for a week they told me they couldn't recreate the problem so I picked the car up... on my way home it happened once but not constant like before. Then one day I was in our apartment and my wife called from the parking garage and said she could hear my door locks going crazy from the elevator so I ran down with the camera hoping to get it on video... which I did... and I sent the video to the dealer. They had the car several more days and didn't get it to happen, but they replaced some parts and the door locks work fine. Unfortunately since they fixed the door locks the bluetooth hasn't worked and the door rattle, which is actually something else altogether rattling, is still there. A few weeks ago my wife and I got in the car to head to the beach and my wife noticed a very pronounced knock coming from the engine. The knock was very irregular and loud so I called the dealer immediately and took it straight there. The knock had quieted somewhat since it warmed up but the technician was able to hear it. I also mentioned the driver seat has a really annoying “creaking sound.” Once again they had the car a week and said they couldn’t recreate the problem … and the seat still creaks which is very embarrassing considering the car only has 9000 miles on it. So now I have a car with no Bluetooth, an annoying rattle, a creaking driver seat, and an unknown engine problem that probably won’t reoccur until immediately after the warranty expires. All of the staff, with the exception of the manager I called after realizing the car wasn’t AWD, have been very nice… even though they’ve mostly been nice while telling me they didn’t, couldn’t, or wouldn’t fix whatever problem was happening at the time. I don’t necessarily regret buying the car but I can’t honestly say I’m happy with the outcome. I don’t think the Juke is a bad car nor do I think this is a reflection on Nissan as a manufacturer. More

Walked in and saw Michelle at the info desk, she called Dino to help me look at some cars. We found just what I was looking for in no time at all, no looking at cars out of my price range. Buying went very Dino to help me look at some cars. We found just what I was looking for in no time at all, no looking at cars out of my price range. Buying went very smooth and easy, would recommend Campbell Nelson they lived up to their reputation for great customer service. More

I walked into Campbell Nelson so nervous I was practically shaking. I have had nothing, but bad experiences with dealerships in the past. I was scared I was going to have to sign my life away just practically shaking. I have had nothing, but bad experiences with dealerships in the past. I was scared I was going to have to sign my life away just to get a safe reliable car for my family.The moment I shook hands with Todd Ackley I was completely put at ease. He told me not to worry. We were going to have fun! Not only did I see a variety of cars in my price range, but I exchanged pleasantries with various other employees. At the end of my visit I had a reliable car with monthly payments I could afford. Todd Ackley and the staff at Campbell Nelson did not only make me feel comfortable, but they made me feel like I was among friends. More

I think the customer service and auto service is great :) The service is done in a timely manner and the service staff is friendly and knowledgable. The service is done in a timely manner and the service staff is friendly and knowledgable. More

Terrible experience. I brought my older Nissan Maxima to their service department for warranty service (defective seat belt sensor). They ordered the parts necessary, but then either ordered the wrong part their service department for warranty service (defective seat belt sensor). They ordered the parts necessary, but then either ordered the wrong parts or lost them, because they had to order the parts again. Weeks went by, and they never called me when they were in (I had to call them to find out and *then* schedule an appointment). After I finally was able to get my car in, they began their "work" and called me back later in the day saying it was fixed and ready to go. I biked back out there (1.5 hour ride each way, mind you), I signed the paperwork, got in the car, and before I even got a block away, the seat belt warning light came on again. I inspected the area around the seat belt, and it clearly had not been worked on. The original parts were still in the car, and you could visibly tell this was the case. Now I'm angry. I had spent 3 hours on my bike that day only for them to lie to my face and tell me they fixed my car when they clearly had not. I turned right around and went back to have a chat... The service manager seemed surprised, but did also seem a bit guilty - as if he knew the technicians had done nothing all along. I had to schedule another date to get my car in, and ride my bike another 3 hours round trip. They eventually fixed it by replacing the part I told them to replace, but only after I wrote a formal complaint to the dealer manager. Between ordering the wrong part, or losing it altogether, failing to call me when the part came in, failing to perform the repair, and then lying to me about it, I don't know how you can experience a more awful service department. I'm a car person, and perform 95% of all my own repairs & maintenance. In other words, I know their language and know a bad service department when I see it. Steer clear of Campbell Nelson Nissan's service department. More

I bought a 2009 Hyundai used from Campbell Nelson...there was a minor repair needed a week after the purchase....John Firth, in the Service Dept., helped to determine the cause, and it was repaired in a jiff was a minor repair needed a week after the purchase....John Firth, in the Service Dept., helped to determine the cause, and it was repaired in a jiffy at no cost.....again, I am so impressed with the professionalism and the care for the customer.... More

Ray Ishak sold me a Nissan LEAF in June 2011. He was helpful, thorough and answered all my questions in detail. He answered several follow-up questions when he put my license plates on my car, and he fr helpful, thorough and answered all my questions in detail. He answered several follow-up questions when he put my license plates on my car, and he frequents the Nissan Leaf messageboards to answer questions there as well. I'd recommend Ray Ishak and Campbell Nelson Nissan without reservation. More

Kat was very friendly and helpful. She did a good job giving us the information we needed to make a good decision, without putting any pressure on us. Ray was straight forward in his approach to negotiat giving us the information we needed to make a good decision, without putting any pressure on us. Ray was straight forward in his approach to negotiating the deal, which we appreciated. More

I had a seat base break the day before my vacation was to begin. My car had suffered a similar problem that was corrected under warranty. Now several thousand miles past warranty, I was unsure how the proble begin. My car had suffered a similar problem that was corrected under warranty. Now several thousand miles past warranty, I was unsure how the problem would be handled. I left the car at the dealership in the middle of the night and emailed John Firth at the service desk. I assumed I would have to take my other car on the trip, not as luxurious a car with much less room for our pet. A few hours later John called to tell me my car was ready. The end of the story is about 12 hours after I dropped it off without an appointment, the car was repaired and washed, no charge to me, and I was able to take it on my trip. I have had excellent service from this dealership repeatedly. I have always felt John really cared about taking care of my needs in a timely manner. I recommend them to anyone I know needing service for their car. More

This past weekend our car broke down as we were heading over the Pass. We hadn't been planning to replace our vehicle so soon, and therefore hadn't really budgeted for it. Luckily we chose to visit Campb over the Pass. We hadn't been planning to replace our vehicle so soon, and therefore hadn't really budgeted for it. Luckily we chose to visit Campbell Nissan, which is where we had purchased our first vehicle over 6 years ago. We explained our unique situation to Ray, who was more than willing to work with us. Buying a new car in this economy can be very frightening and that is why we were so lucky to have chosen this dealership. Ray worked with our budget to make sure that we were getting a deal that we could live with as well as a vehicle that we could be proud of! Kat was extremely helpful in educating us on various cars and helping us to make the right decision on which vehicle was the right fit for our family. We decided on the 2011 Pathfinder and we could not be more excited about our purchase! Ray and Kat both went above and beyond to make our purchasing experience the best one yet! We are Campbell Nissan customers for life! Thank you Ray and Kat so very much for your dedication to outstanding customer service! More