Campbell Nissan of Edmonds

I walked into Campbell Nelson so nervous I was practically shaking. I have had nothing, but bad experiences with dealerships in the past. I was scared I was going to have to sign my life away just practically shaking. I have had nothing, but bad experiences with dealerships in the past. I was scared I was going to have to sign my life away just to get a safe reliable car for my family.The moment I shook hands with Todd Ackley I was completely put at ease. He told me not to worry. We were going to have fun! Not only did I see a variety of cars in my price range, but I exchanged pleasantries with various other employees. At the end of my visit I had a reliable car with monthly payments I could afford. Todd Ackley and the staff at Campbell Nelson did not only make me feel comfortable, but they made me feel like I was among friends. More

I think the customer service and auto service is great :) The service is done in a timely manner and the service staff is friendly and knowledgable. The service is done in a timely manner and the service staff is friendly and knowledgable. More

Terrible experience. I brought my older Nissan Maxima to their service department for warranty service (defective seat belt sensor). They ordered the parts necessary, but then either ordered the wrong part their service department for warranty service (defective seat belt sensor). They ordered the parts necessary, but then either ordered the wrong parts or lost them, because they had to order the parts again. Weeks went by, and they never called me when they were in (I had to call them to find out and *then* schedule an appointment). After I finally was able to get my car in, they began their "work" and called me back later in the day saying it was fixed and ready to go. I biked back out there (1.5 hour ride each way, mind you), I signed the paperwork, got in the car, and before I even got a block away, the seat belt warning light came on again. I inspected the area around the seat belt, and it clearly had not been worked on. The original parts were still in the car, and you could visibly tell this was the case. Now I'm angry. I had spent 3 hours on my bike that day only for them to lie to my face and tell me they fixed my car when they clearly had not. I turned right around and went back to have a chat... The service manager seemed surprised, but did also seem a bit guilty - as if he knew the technicians had done nothing all along. I had to schedule another date to get my car in, and ride my bike another 3 hours round trip. They eventually fixed it by replacing the part I told them to replace, but only after I wrote a formal complaint to the dealer manager. Between ordering the wrong part, or losing it altogether, failing to call me when the part came in, failing to perform the repair, and then lying to me about it, I don't know how you can experience a more awful service department. I'm a car person, and perform 95% of all my own repairs & maintenance. In other words, I know their language and know a bad service department when I see it. Steer clear of Campbell Nelson Nissan's service department. More

I bought a 2009 Hyundai used from Campbell Nelson...there was a minor repair needed a week after the purchase....John Firth, in the Service Dept., helped to determine the cause, and it was repaired in a jiff was a minor repair needed a week after the purchase....John Firth, in the Service Dept., helped to determine the cause, and it was repaired in a jiffy at no cost.....again, I am so impressed with the professionalism and the care for the customer.... More

Ray Ishak sold me a Nissan LEAF in June 2011. He was helpful, thorough and answered all my questions in detail. He answered several follow-up questions when he put my license plates on my car, and he fr helpful, thorough and answered all my questions in detail. He answered several follow-up questions when he put my license plates on my car, and he frequents the Nissan Leaf messageboards to answer questions there as well. I'd recommend Ray Ishak and Campbell Nelson Nissan without reservation. More

Kat was very friendly and helpful. She did a good job giving us the information we needed to make a good decision, without putting any pressure on us. Ray was straight forward in his approach to negotiat giving us the information we needed to make a good decision, without putting any pressure on us. Ray was straight forward in his approach to negotiating the deal, which we appreciated. More

I had a seat base break the day before my vacation was to begin. My car had suffered a similar problem that was corrected under warranty. Now several thousand miles past warranty, I was unsure how the proble begin. My car had suffered a similar problem that was corrected under warranty. Now several thousand miles past warranty, I was unsure how the problem would be handled. I left the car at the dealership in the middle of the night and emailed John Firth at the service desk. I assumed I would have to take my other car on the trip, not as luxurious a car with much less room for our pet. A few hours later John called to tell me my car was ready. The end of the story is about 12 hours after I dropped it off without an appointment, the car was repaired and washed, no charge to me, and I was able to take it on my trip. I have had excellent service from this dealership repeatedly. I have always felt John really cared about taking care of my needs in a timely manner. I recommend them to anyone I know needing service for their car. More

This past weekend our car broke down as we were heading over the Pass. We hadn't been planning to replace our vehicle so soon, and therefore hadn't really budgeted for it. Luckily we chose to visit Campb over the Pass. We hadn't been planning to replace our vehicle so soon, and therefore hadn't really budgeted for it. Luckily we chose to visit Campbell Nissan, which is where we had purchased our first vehicle over 6 years ago. We explained our unique situation to Ray, who was more than willing to work with us. Buying a new car in this economy can be very frightening and that is why we were so lucky to have chosen this dealership. Ray worked with our budget to make sure that we were getting a deal that we could live with as well as a vehicle that we could be proud of! Kat was extremely helpful in educating us on various cars and helping us to make the right decision on which vehicle was the right fit for our family. We decided on the 2011 Pathfinder and we could not be more excited about our purchase! Ray and Kat both went above and beyond to make our purchasing experience the best one yet! We are Campbell Nissan customers for life! Thank you Ray and Kat so very much for your dedication to outstanding customer service! More

Our experience with Kat Byrd during our new car purchase was fantastic. Down to earth, honest, genuine and friendly, Kat was never pushy nor did we ever feel pressured to purchase the vehicle we were consid was fantastic. Down to earth, honest, genuine and friendly, Kat was never pushy nor did we ever feel pressured to purchase the vehicle we were considering. Her patience with us was greatly appreciated, even after multiple visits to the dealership over the course of several weeks as we mulled over our decision. Always willing to go the extra mile to promptly answer all of our questions, Kat was a big reason why we ended up purchasing our car at this dealership. We highly recommend dealing with Kat and Campbell Nelson Nissan in Edmonds for the purchase of a new or used vehicle. And should you end up making a purchase as we did, make sure to ask Cecil in Finance about his amazing travel stories...he makes the financing of a vehicle more pleasant than it really should be! We thoroughly enjoyed our experience with all of the staff we interacted with at Campbell Nelson Nissan. More

2nd new Nissan from Ray and Campbell Nelson. Changes in my work included moving out of state (not fun). I needed a bigger car. Did not even think about shopping this time. As a single woman, shopping for a my work included moving out of state (not fun). I needed a bigger car. Did not even think about shopping this time. As a single woman, shopping for a car is not fun. Went to Ray and he went above and beyond. The levels of professionalism, respect and knowledge are amazing. Now I have one less thing to worry about. Thank you Ray. More