Campbell Ford - Service Center

oil , filters change aa usual, my service was great!!!!!!! I made a apt on the phone and when I got there the door opened and away I went to the waiting room and had coffe aa usual, my service was great!!!!!!! I made a apt on the phone and when I got there the door opened and away I went to the waiting room and had coffee and cookies. a short time later the service lady appered with a clogged air filter (didn't ask for this) but I told her to change it and thanked her. a short while later while I was eating my breakfast she told me I was finished but to take my time and finish eating. so all in all lit was great service. i'm not good at remembering names but she did good!!! More

Good people, Good service My F150 stopping working on the way to work. I called Jeff in the service department he was able to help be with my problems and pic my truck. My F150 stopping working on the way to work. I called Jeff in the service department he was able to help be with my problems and pic my truck. More

Fast and Friendly Service Campbell Ford in Niles Michigan is a super dealer that gives great service. You can depend on their expert team to do things right the first time. I Campbell Ford in Niles Michigan is a super dealer that gives great service. You can depend on their expert team to do things right the first time. I always go there even though I purchased my Ford at another dealer. More

Service work Our cars blower fan was notcworking. I got an apointment the same day I called. When I arrived at the service department I was told howcthey were not Our cars blower fan was notcworking. I got an apointment the same day I called. When I arrived at the service department I was told howcthey were not very busy, so I cbrought up someother concerns and asked if thry had the time to look into them. I was given a loaner the car needed parts that were ordered and came in when I cwas told they would be and car was fixed on the day I had been tolde it would be. You can't ask for more than that. More

Amazing Melissa is great! She always makes sure your experience is great. She has went above and beyond for me in recent service problems. She makes the servi Melissa is great! She always makes sure your experience is great. She has went above and beyond for me in recent service problems. She makes the service center run very smoothly. When I go to get service from Campbell's I only want to work with Melissa. More

Works package it a great deal. The Works package for an oil change and tire rotation is a great deal especially from a dealer service center. An appointment is needed so plan on cal The Works package for an oil change and tire rotation is a great deal especially from a dealer service center. An appointment is needed so plan on calling at least a few days ahead. A quick service lane for these simple things would be nice. More

Awesome salesman I recently had visited Campbell ford in niles Michigan and had hands down the best experience I’ve had so far at any car lot. My saleswomen was Chey C I recently had visited Campbell ford in niles Michigan and had hands down the best experience I’ve had so far at any car lot. My saleswomen was Chey Cummins and she was very helpful she had answers to all of my questions and there no doubt I would return and ask for her again! More

False info from salesmen; bad transmission, no owner contact I feel bought on false info, was told several + "non-truths". Despite being told multiple times we were NOT buying a car that day, I feel Scott kept p I feel bought on false info, was told several + "non-truths". Despite being told multiple times we were NOT buying a car that day, I feel Scott kept pushing my very ill husband to agree. I was very upset but trying not to embarrass my husband by overriding his wanting the car while we continued to bicker over all 4 offers SM came back with.. We were told 6 months warrenty, one owner; great condition; only traded in because person wanted newer car. I made it known to Scott that dependable car was life or death due to husband's condition, I SPECIFICALLY asked if it was traded in because something was wrong with it, (2011 RAV4 LE 130,000 mi) he says absolutely not, he says. It was low on oil, asked why, tells me because all cars are different & service doesn't really know how much to put in...seemed like strange answer. Any way, sent to Bill F, find out no warranty, Scott tries to say we misunderstand, wanted out of contract..he said nothing. I felt ill. Reluctantly took it home, within a few days, leaks all over from front & back leaking onto garage floor. We've had possession of lemon about 2-3 weeks, in service almost 3 months. Although they did give us loaner, they refused to sit down &'discuss us getting out from under this lemon. No return call from owner or Bill F, even after 20+ requests. Mike Simmons came up with one offer on one car, which we didn't accept & made counter offer. Mike said he'd show owner & get back with me, which he did, but owner said no way & never made ANY OTHER OFFERS and still refused to call me. Took back loaner finally, our car wouldn't start! Thought for sure now they'd work with us...no! Just had service to call to say it's done. Supposedly was told by Toyota that idle was messed up,from being worked on & it just had to reset. Will be picking it up Monday. Carfax when SECOND owner took it in for service 3/16 shortly after HE bought it, that it had multiple leaks. Further info I was able to find verified still leaking a few month later & owner was told it need new transmission. Second drove it kind of close to a year with out repairs then traded it in at Campbells, then unfortunately, we bought it under false pretenses a few months later. More

Helpful Sales Department Carl Gilbert was very knowledgeable with Ford products and very pleasant to work with. This helped us immensely in making our decision. We purchased Carl Gilbert was very knowledgeable with Ford products and very pleasant to work with. This helped us immensely in making our decision. We purchased our Lincoln on Friday, late afternoon and wanted it for the weekend. Delivery was going to be delayed due to a part recall. Rather than waiting for the part , Campbell Ford located the part at another dealership. The part was immediately installed and the service department had our car ready for delivery within hours!! Norm & Val Nonn More