Campbell Ford - Service Center

Not happy Did not repair the problem the first time and charged $450. The second go at fixing it lead to them having my car for 3 months and several attempts to Did not repair the problem the first time and charged $450. The second go at fixing it lead to them having my car for 3 months and several attempts to fix the vehicle. Only thing I am satisfied with is the fact that I paid $300 for the repairs but I am still very upset with my overall experience More

Great service Campbell Ford always provides exceptional customer service. While the oil change was being done, we had a chance to visit with Jason, who is always fr Campbell Ford always provides exceptional customer service. While the oil change was being done, we had a chance to visit with Jason, who is always friendly. More

2013 Lincoln Navigator Service was good. Wait time minimal. Technical advice given about vehicle was helpful. Price for new battery was competitive. Very satisfied with Service was good. Wait time minimal. Technical advice given about vehicle was helpful. Price for new battery was competitive. Very satisfied with the service rendered More

Service was professional and very thorough Service was great 👍 very professional and friendly. I would and do recommen Cambell ford of course I love ford automotive and alwasys have. I am not Service was great 👍 very professional and friendly. I would and do recommen Cambell ford of course I love ford automotive and alwasys have. I am not an employee or have I ever been. More

Outstanding Friendly and efficient. I was delighted with the personal interaction as well as the service. I’ve gone to Campbell Ford for years and this is why. Friendly and efficient. I was delighted with the personal interaction as well as the service. I’ve gone to Campbell Ford for years and this is why. More

Attention to Details The mechanic was personable , kept me informed . Explained the status findings on the inspection status sheet , such as the tread life remaining in The mechanic was personable , kept me informed . Explained the status findings on the inspection status sheet , such as the tread life remaining in my tires, Suggested I consider replacement of wiper blades. He took a genuine interest in my automobile. James More

Excellent service I have taken my car to Campbell Ford twice now, and each time, they have went above and beyond for me, to make sure I was happy and fixed my vehicle o I have taken my car to Campbell Ford twice now, and each time, they have went above and beyond for me, to make sure I was happy and fixed my vehicle on a very timely manner and with minimal/no cost at all. I will not take my vehicles any place else for repairs, and I definitely recommend them to anyone. I will be telling all of my friends to go here. Thank you so much to Mike James and everyone else who made my experience so easy and wonderful. More

Horrible Experience When Normally Provided with Great Servic Scheduled service appointment/recall work week in advanced. Asked about lender but was told that since work wouldn't take long (give 2 hour estimate) Scheduled service appointment/recall work week in advanced. Asked about lender but was told that since work wouldn't take long (give 2 hour estimate) they could offer a shuttle but not a lender.. no big deal. Dropped car the night before the appointment. waited for call the next day... 2 hours from time of appointment, nothing, 4 hours... nothing.. started calling... transferred to sevice department 3 times ... no one answered.. it wasnt until I explained to call taker that I had called 3 times did I actually talk to someone. When I finally did, got put on hold, someone picked up, then after realizing I wasn't the right person they were looking for, hung up. So I called back again, talked to some other people, was told the car wouldn't be done until 5, when asked why, got hung up again... called back again.. was promised a callback... waited an hour... no callback.. so I called back again.. promised another callback... finally.. 20 minutes later got called back.. was told that the time was wrong for the recall... when asked why no call to update during the day.. never really given a reason... All I can say that this is not typical of the service I normally receive but is a strong enough reason not to return More

Lift gate hinge and A/C service Excellent parts and service departments The Parts Department verified and ordered the lift gate hinge and the Service Department installed it when w Excellent parts and service departments The Parts Department verified and ordered the lift gate hinge and the Service Department installed it when we brought our vehicle back for A/C service. Both departments have excellent personnel that truly care about their customers More

Nothing unexpected and everything as they promised. I had repairs done to a 2005 Buick. As promised,they discussed repairs necessary with me and were open to putting together a plan that I could make wo I had repairs done to a 2005 Buick. As promised,they discussed repairs necessary with me and were open to putting together a plan that I could make work. I drive a truck over the road and so needed accommodation's such as rides and a few days storage and they helped me with those things no problem. They did a good job, were customer focused, fair, and trustworthy. More