Campbell Ford - Service Center

great Experience I went to Campbell for "The Works" for my 2016 Edge. Everything went fine. No hassle for the coupon. No hassle to buy other services. The workers I went to Campbell for "The Works" for my 2016 Edge. Everything went fine. No hassle for the coupon. No hassle to buy other services. The workers were courteous and friendly. The car was washed and the inspection report was furnished. A pleasant exprience. (And the coffee was very good).. More

Works oil change The service was done in a timely manner with no issues. A courtesy check was also included as part of the service and did not identify any additional The service was done in a timely manner with no issues. A courtesy check was also included as part of the service and did not identify any additional work being required. More

wheel well inserts installed in fast time but tried to double charge me on parts! j.z. fix promblem quickley! other then that every thing went well for ma. installed in fast time but tried to double charge me on parts! j.z. fix promblem quickley! other then that every thing went well for ma. More

Hit a deer brought car in to be repaired Very satisfied with service They missed something the first time and had to take it backl to be repaired. They had it repaired on a few hours. Woul Very satisfied with service They missed something the first time and had to take it backl to be repaired. They had it repaired on a few hours. Would definitely recommend them. More

Quick & Easy Had a issue with my car on Saturday & I had appointment not until Friday. I drove my car & dropped it off that Saturday, not to expecting it fixed unt Had a issue with my car on Saturday & I had appointment not until Friday. I drove my car & dropped it off that Saturday, not to expecting it fixed until Friday. Got a call Monday morning saying my car was fixed & ready. I was one happy custermer. More

Quick and almost complete The dealership has taken great care of me so far but it seems as time goes on the service on my vehicle hasn’t been incomplete. I have been a mechanic The dealership has taken great care of me so far but it seems as time goes on the service on my vehicle hasn’t been incomplete. I have been a mechanic for 17 years and it seems that I see and notice things on my vehicle that the technicians are overlooking. I’m still happy with the customer service but it seems the quality of work has dipped in recent years. More

Oil change Always receive good customer service when having my vehicle serviced at Campbell’s ..Staff is always professional and empathetic to needs and usually Always receive good customer service when having my vehicle serviced at Campbell’s ..Staff is always professional and empathetic to needs and usually takes my vehicle in when scheduled.. More

oil change 2 hours to change oil is too long. They did fix an issue with the truck flaps, that took 5 minutes-including getting the part. (thank you for the fix) 2 hours to change oil is too long. They did fix an issue with the truck flaps, that took 5 minutes-including getting the part. (thank you for the fix) More

Probably won't return I made an APPOINTMENT on a Tuesday, for the upcoming Saturday morning at 8:00AM, for "The Works" (oil/filter change and tire rotation.) I arrived at 7 I made an APPOINTMENT on a Tuesday, for the upcoming Saturday morning at 8:00AM, for "The Works" (oil/filter change and tire rotation.) I arrived at 7:55AM, and got checked in promptly. While checking in, the Service people were talking to each other about which Techs were working that day (no one was there yet) and no one seemed to know. Rather than wait at the dealership, I went home, with the understanding that the service wouldn't take long, and they would call me when the work was completed. At 10:30 AM I called to get a status update, as I had not yet been called. I was told the work hadn't even started, since no Tech showed up that morning. I got a call 30 minutes later saying my vehicle was finished. When I picked it up, the repair sheet indicated they had "properly" inflated my tires to 32 PSI....they SHOULD have been 35 PSI (according to the sidewall AND the sticker on the door jamb.) I'm not real confident in Campbell's Service Dept. More

Scheduled service on my Fusion Service on my leased Fusion has always been very good and a pleasant experience. This was no exception. Service was performed in a very timely manner. Service on my leased Fusion has always been very good and a pleasant experience. This was no exception. Service was performed in a very timely manner. More