Campbell Ford - Service Center

Always honest and priced fairly I actually own a hyundai but bring my car to Campbell Ford because I had bought a Ford Edge from them before my Hyundai and I always liked their servi I actually own a hyundai but bring my car to Campbell Ford because I had bought a Ford Edge from them before my Hyundai and I always liked their service. Staff is good, always keeping you up to date and upfront about what needs to be done. They also gave me a loner car which was great since they had my car for the day and we only have one car. Only suggestion is that in the loner car they should have it with at least a half of a tank of gas so you are not worried about running out of gas. But as for the Campbell Ford they are always honest, well priced and do a great job! Love the warm cookies too, a nice touch. More

Had another great experience They squeezed me in and did a great job. I also got the chance to test drive the 2018 Echo Sport. Thank you Scott Mabry! They squeezed me in and did a great job. I also got the chance to test drive the 2018 Echo Sport. Thank you Scott Mabry! More

Horrible Customer Service The customer service is appalling, to say the least. They sold me an extended warranty on my car back in 2014. I traded in my car a month ago and I wa The customer service is appalling, to say the least. They sold me an extended warranty on my car back in 2014. I traded in my car a month ago and I was told that I would be reimbursed for the extended warranty that I did not use and I only had to call Campbell Ford and provide my mileage on the car and they would issue a check to me- this was told to me by both the new dealership I was working with and Ford, when I called their 800 number. I have personally called Bill Fletcher at Campbell Ford 7 times and left 4 or 5 voicemails. I am being purposely avoided. My new dealership has called several times and talked to the owner and we are still dealing with this matter a month later with no resolution. I will never ever buy another vehicle from them again, and I would not recommend doing business with them unless you want to be given the runaround. They will gladly and easily sell you a car, but good luck if you need customer service after the initial service. More

Just a bad day Had a new service writer and I didn’t have an appointment. Let me say, there is Always room for walk ins. Life is busy and we can’t all scheduled ever Had a new service writer and I didn’t have an appointment. Let me say, there is Always room for walk ins. Life is busy and we can’t all scheduled every minute of our day. Even though he got me in, I felt like it was going to be awhile since I didn’t have and appt. for an oil change. 2 hours later I was presented with a estimate of $550 for additional work. I was actually kidding with a gentleman in the waiting room that when you bring in your vehicle it always $500. Sure enough his horn was $575. 2 hours later they brought around my car and it wasn’t even washed. Private service center provide better service. This dealer is one of the lowest rated in the country. More

Best Ford Dealer and Service Dept. Cannot day enough good things about Campbell Ford! Best service in Michiana area. Honest, trustworthy, and truly cares about customer service! #1 Ford Cannot day enough good things about Campbell Ford! Best service in Michiana area. Honest, trustworthy, and truly cares about customer service! #1 Ford In Michiana! More

service Things always seem to be taken care of taking into account my work schedule. I would like to see the service area keep familiar faces. Seems like th Things always seem to be taken care of taking into account my work schedule. I would like to see the service area keep familiar faces. Seems like there is a 'lot' of new faces when I go in. The new service mgr (Jeff) is good. Try and keep him around. More

Auto body repair The body shop did a really good job getting my car back looking like a new car again I loved it keep up the good work guys thanks Campbell's. The body shop did a really good job getting my car back looking like a new car again I loved it keep up the good work guys thanks Campbell's. More

oil change I stopped in for an oil change without an appointment. The service manager go t me in and out in less than 45 minutes. I know that there were some abs I stopped in for an oil change without an appointment. The service manager go t me in and out in less than 45 minutes. I know that there were some absences in the department, but I was very appreciative of the quick attention. More

Oil change - Works Package The work performed met expectations but I felt a hour to do this work was somewhat lengthy considering that I had already made an appointment for the The work performed met expectations but I felt a hour to do this work was somewhat lengthy considering that I had already made an appointment for the oil change service. More

Recall services I came in to have service on one recall and was able to get service for a second recall at the same time saving me time. Thank you I came in to have service on one recall and was able to get service for a second recall at the same time saving me time. Thank you More