Campbell Ford - Service Center

Excellent service I have taken my car to Campbell Ford twice now, and each time, they have went above and beyond for me, to make sure I was happy and fixed my vehicle o I have taken my car to Campbell Ford twice now, and each time, they have went above and beyond for me, to make sure I was happy and fixed my vehicle on a very timely manner and with minimal/no cost at all. I will not take my vehicles any place else for repairs, and I definitely recommend them to anyone. I will be telling all of my friends to go here. Thank you so much to Mike James and everyone else who made my experience so easy and wonderful. More

Horrible Experience When Normally Provided with Great Servic Scheduled service appointment/recall work week in advanced. Asked about lender but was told that since work wouldn't take long (give 2 hour estimate) Scheduled service appointment/recall work week in advanced. Asked about lender but was told that since work wouldn't take long (give 2 hour estimate) they could offer a shuttle but not a lender.. no big deal. Dropped car the night before the appointment. waited for call the next day... 2 hours from time of appointment, nothing, 4 hours... nothing.. started calling... transferred to sevice department 3 times ... no one answered.. it wasnt until I explained to call taker that I had called 3 times did I actually talk to someone. When I finally did, got put on hold, someone picked up, then after realizing I wasn't the right person they were looking for, hung up. So I called back again, talked to some other people, was told the car wouldn't be done until 5, when asked why, got hung up again... called back again.. was promised a callback... waited an hour... no callback.. so I called back again.. promised another callback... finally.. 20 minutes later got called back.. was told that the time was wrong for the recall... when asked why no call to update during the day.. never really given a reason... All I can say that this is not typical of the service I normally receive but is a strong enough reason not to return More

Lift gate hinge and A/C service Excellent parts and service departments The Parts Department verified and ordered the lift gate hinge and the Service Department installed it when w Excellent parts and service departments The Parts Department verified and ordered the lift gate hinge and the Service Department installed it when we brought our vehicle back for A/C service. Both departments have excellent personnel that truly care about their customers More

Nothing unexpected and everything as they promised. I had repairs done to a 2005 Buick. As promised,they discussed repairs necessary with me and were open to putting together a plan that I could make wo I had repairs done to a 2005 Buick. As promised,they discussed repairs necessary with me and were open to putting together a plan that I could make work. I drive a truck over the road and so needed accommodation's such as rides and a few days storage and they helped me with those things no problem. They did a good job, were customer focused, fair, and trustworthy. More

Transmission failure turns into multi-week ordeal Major transmission failure, 2 tow trucks bills, weeks in the shop, Unfortunately major body damage [rear passenger door, rear quarter panel and right Major transmission failure, 2 tow trucks bills, weeks in the shop, Unfortunately major body damage [rear passenger door, rear quarter panel and right rear rim] was done to my vehicle while at Campbell Ford, more weeks in the shop. The dealership was very forth-coming regarding this matter and provided a loaner vehicle. When I went to pick up the vehicle I found the paint color did not match, the door was leaking water, and the car was filthy and not prepped after weeks in the body shop. Campbell has given me a loaner which I appreciate. I am now on my third loaner. [C Max had a defective fuel fill neck (you can’t get gas out of leather shoes). The second had a “charging error, Service Rngine Now” warning.]. This was and is a perfect storm of things that can go wrong all stemming from a transmission failure on a 2012 Ford Focus. At this point I am out over $500, and I still do not have my vehicle, 6 weeks today. More

Jeff and his crew Service department always takes care of me. Hence The reason for always going to Campbell. I have been a Campbell Ford customer for over 10 years. Service department always takes care of me. Hence The reason for always going to Campbell. I have been a Campbell Ford customer for over 10 years. I have also purchased new and used cars at Campbell Ford. More

quality Arrived early for my scheduled appointment, was greeted right away, waiting area was clean, car was serviced and I was all paid for and out the door i Arrived early for my scheduled appointment, was greeted right away, waiting area was clean, car was serviced and I was all paid for and out the door in 30 minutes - Awesome More

Two experiences Toby was very helpful in the service dept and kept me informed. But I went to get my oil changed and they said I needed an appointment and when I left Toby was very helpful in the service dept and kept me informed. But I went to get my oil changed and they said I needed an appointment and when I left I read a sign oil change no appointment necessary the last time they changed my oil I made an appointment and was told it’s not necessary so I will have my oil changed elsewhere More

Body Shop Repair Dan assisted with ensuring the work in the body shop was completed properly. Manager never called back after calling and leaving messages twice. Tha Dan assisted with ensuring the work in the body shop was completed properly. Manager never called back after calling and leaving messages twice. Thank you Dan for making a bad situation good. More