Campbell Ford - Service Center

Staff were very knowledgeable and helpful. Always pleasant and technician spent a lot of time diagnosing a red check English light. The feeling in the dealership is one of teamwork between e Always pleasant and technician spent a lot of time diagnosing a red check English light. The feeling in the dealership is one of teamwork between employees that seems to come from a workplace that is pleasant to work in. More

It’s unbelievable that they would charge me 135.00 for a supposedly loose radiator overflow tank cap. They were blaming another Ford dealer who changed the oil for the loose cap. Another dealership in Thr supposedly loose radiator overflow tank cap. They were blaming another Ford dealer who changed the oil for the loose cap. Another dealership in Three Oaks Michigan had to put on New water pump. This was because when I called Campbell Ford to tell them I had a leak this was back in early December, Campbell Ford could not even look into the leak until February of this year. The person I talked to told me and I quote “I guess you better keep an eye on your fluids “. With service like that I won’t be telling anyone I know I my to go to Campbell Ford anytime soon. I realize the country is still trying to get past Covid or learn how to deal with things. Plus the service person I spoke with treated me like I was not important. Thankfully it was over the phone so I didn’t have to see this, in my opinion, a rude person face to face. I really couldn’t believe that they felt like I had to deal with the leak on my own unit they could get around to looking at it. That’s why I ended up at Three Oaks Ford. At least they got my truck scheduled in within a week. I was always under the impression any Ford dealer would take care of a warranty problem no matter which Ford dealer you purchased it from. Campbell Ford has certainly soured my opinion of them. That’s too bad because I live in Niles Michigan. I still have more warranty work that Campbell Ford needs to take care of but can’t get the parts. I’m fairly certain that I’ll pay for my honesty in the long run if and when the parts come in to fix the truck. In closing I was the last person to tighten the cap they said was 3/4 of a turn loose because I had to add a gallon of radiator coolant. So the gallon that leaked out was caused by Three Oaks Ford because they were the last ones to tighten the cap after they put on a new water pump. So I guess Ford motor company owes me 135.00. More

They were very prompt and corrected the problem. I didn't get my rewards though. That needs to be corrected didn't get my rewards though. That needs to be corrected More

Great service department ! They fixed my car when the other dealerships could not. I feel that Tony, Jacob and Marvin all went above and beyond to help. Their entire team was very knowledgeable, profess other dealerships could not. I feel that Tony, Jacob and Marvin all went above and beyond to help. Their entire team was very knowledgeable, professional and friendly. More

Service was excellent but the wait was awfully long not necessarily their fault.. Thank You necessarily their fault.. Thank You More

Campbell Ford does what they say they will do and that includes top notch service after the sale. includes top notch service after the sale. More

The entire team was very knowledgeable, and friendly. I was able to schedule my appointment with ease, and felt welcome throughout the entire process. Great atmosphere. was able to schedule my appointment with ease, and felt welcome throughout the entire process. Great atmosphere. More

Great service with friendly staff. They take care of my vehicle and mar sure Ed I have the information I need. vehicle and mar sure Ed I have the information I need. More

At first they were unable to identify the problem. However, when I took it back in the second time they were able to find the issue and repair it in a timely manner. I appreciate their help. However, when I took it back in the second time they were able to find the issue and repair it in a timely manner. I appreciate their help. More