Campbell Ford - Service Center

Very convenient mobile service to fix recall on 2018 Ford Edge. Service guy was very polite. Edge. Service guy was very polite. More

Lack of communication. Never heard from them until I called for update. I had major work done and it was over 2 weeks in the shop. Just let me know the progress is all I am Never heard from them until I called for update. I had major work done and it was over 2 weeks in the shop. Just let me know the progress is all I am asking. More

Austin is great to work with, he’s very good at explaining everything down to a T. I definitely recommend working with him. explaining everything down to a T. I definitely recommend working with him. More

Austin is great to work with. He explains everything down to a T, definitely recommend austin to anyone! He explains everything down to a T, definitely recommend austin to anyone! More

Pretty swell guy. Informed me of some of the mavericks features. I will definitely come here for my service forever. Informed me of some of the mavericks features. I will definitely come here for my service forever. More

I had a phantom rattle in the front right wheel area that took several diagnostic steps to solve took several diagnostic steps to solve More

Their auto department doesn’t know how to fix the car they sold to me. I ask for a simple light change because I didn’t have my tools to do it and told me it would be a 2 hour job and $300 to change the they sold to me. I ask for a simple light change because I didn’t have my tools to do it and told me it would be a 2 hour job and $300 to change the bulb. I went home and changed it myself in 15 mins. Do not recommend getting anything fixed at this place. More

Had to buy new lug nuts because they were apparently swelling. According to Ford in the lawsuit against them, the lug nut “swelling” is caused by dealerships using the wrong tools to remove and replace swelling. According to Ford in the lawsuit against them, the lug nut “swelling” is caused by dealerships using the wrong tools to remove and replace lug nuts. Over torquing is also indicated as a cause. I have watched one of the techs at the dealership using an impact wrench to r&r my wheels. This is a good example of not using the right tool. I am displeased that I had to spend $120 plus tax to replace parts that the dealership damaged. Going forward, I will insist the dealership replace parts they damaged due to improper tool usage. More

I am very happy with my experience with Vince in Campbell Ford's service department--he dealt with all the crazy mishaps of wrong parts and parts shipped to wrong dealerships and got me back on the road agai Ford's service department--he dealt with all the crazy mishaps of wrong parts and parts shipped to wrong dealerships and got me back on the road again. I greatly appreciate it! More