Campbell Ford - Service Center

They have always been excellent and reasonably priced when needed to service my vehicle and they go above and beyond I had a recall and could not get my truck to them so they sent a tech to my home and p when needed to service my vehicle and they go above and beyond I had a recall and could not get my truck to them so they sent a tech to my home and preformed the repair at my residence won’t take my vehicle any where else More

The collision center kept me informed and up to date on my car repair and were great to work with in general! Also, I was able to have a great curtesy car from them during the majority of the time that I w my car repair and were great to work with in general! Also, I was able to have a great curtesy car from them during the majority of the time that I was without my car!!! More

Campbell’s is so accommodating. I needed an Oil change and didn’t have time to wait as I had to work. Shawna came to my house, picked up my car and delivered to the service dept for I needed an Oil change and didn’t have time to wait as I had to work. Shawna came to my house, picked up my car and delivered to the service dept for an oil change and tire rotation. She brought it back to my house a couple hours later with recommendations from the service department for maintenance needed in the near future which included detail of what was needed with pricing. I was completely satisfied with the service that I felt other dealerships don’t provide. I feel the entire team at Campbell Ford really strives to gain customer satisfaction. Thank you to Doug Campbell for leading by example and empowering your team. Special appreciation for Shawna! More

We have had a great experience at Campbell Ford. I love their service Department. They will work with you to get your maintenance done and the best part is the friendliness of the people in the ser I love their service Department. They will work with you to get your maintenance done and the best part is the friendliness of the people in the service department. They have a great little coffee bar too in case you are waiting while your car is serviced. Top notch all the way around. ♥️ More

They were very easy to deal with and very accommodating and great service department for my six mont check up and oil change. and great service department for my six mont check up and oil change. More

Jacob is always friendly, helpful, and efficient. He helped troubleshoot a radio problem that we have been having and offered a few solutions. Eric Blad has made every experience with Campbell Fo He helped troubleshoot a radio problem that we have been having and offered a few solutions. Eric Blad has made every experience with Campbell Ford a great one! More

A few months ago the Campbell Ford service department failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the serv failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the service manager at Campbell. I called to find out what was going on and the service manager was also rude with me, saying they could not pick up the car. Skip forward to today, December 14th 2023. We scheduled the service of the same vehicle with Campbell and they agreed to pick up and deliver the car back to us after the service was complete, but again the failed to show.. My wife called me while I was out working so I called the dealership and was getting no reply from the service manager. I called several times and left voicemails and finally spoke with him. He refused to pick up the car because he said he was short handed. I insisted and he still refused. I spoke with the fixed operations director who immediately invited me to stop coming to Campbell. In fact he angrily and rudely insisted I stop coming to Campbell and go to another dealership. They finally picked up the car at 10 am and returned it at 5:30...7.5 hours. My wife was in tears when I got home. This is without excuse and abusive. I will never return to Campbell because we have been treated terribly by the service manager and the fixed operations manager on more than one occasion. Customer service and satisfaction? Nope...not at Campbell! More

Had to wait 8 weeks to get our car back due to waiting for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! More