Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
497 Reviews of Campbell Ford - Service Center
Sort by
February 17, 2024
When I got there they said my appt was the week before; it wasn't. They offered that appt but I couldn't because I already had another appt. that day so took the appt for 2/14 at 10:30. First they told me it wasn't. They offered that appt but I couldn't because I already had another appt. that day so took the appt for 2/14 at 10:30. First they told me they couldn't work me in, the offered to come to Coloma and get the car and then bring it back. I said I'd just take it to Sparkle. They did work me in after checking with the service manager. They said my battery was in the 'red' zone; asked if I wanted to replace it. I said no. When I got home I looked at the mfg CCP was compared to what my battery was and my battery was 80% of mfg CCP. Unless a person is having trouble starting their car, 50% is more the norm to replace a battery. Other than that they were quite fast, apologetic about the appt mixup and washed the car. More
by CYNDYWINFIELD289
Verified CustomerEmployees Worked With
Jacob Dawson, Jacob Dawson
February 15, 2024
Great Service, thank you. On time, quick and very pleasant, I will always use this service moving forward On time, quick and very pleasant, I will always use this service moving forward More
by RESTEPHAN
February 02, 2024
They are totally awesome and the pickup and deliver system for clients cars is amazing..!! system for clients cars is amazing..!! More
by SHAWKUNGFU03
Employees Worked With
February 02, 2024
Ron Metcalf is amazing to work with. He’s very personable and easy to work with, PLUS the body shop does superior work. My Edge looks like new. Heidi is also very professional and acc He’s very personable and easy to work with, PLUS the body shop does superior work. My Edge looks like new. Heidi is also very professional and accommodating. Highly recommend Campbell for vehicle purchase, service and body shop work. More
by palewispcr
Employees Worked With
Other Employees :
Heidi (the body shop administrative asst.)
February 01, 2024
Very easy to work with, I like the ability to have oil change and check up without driving to the dealership. Very friendly and alerted us when anything had changed. change and check up without driving to the dealership. Very friendly and alerted us when anything had changed. More
by wendhe55
Employees Worked With
Tony Coshow
January 26, 2024
They have been great to deal with. I hope they can stick with it. I hate to give up my Ford loyalty. I hope they can stick with it. I hate to give up my Ford loyalty. More
by blairfknaak
January 25, 2024
Vincent’s customer service was great, but took the work on my truck to drag out to 7 days total. Even though I was given a loaner, but felt like my vehicle was not a priority. on my truck to drag out to 7 days total. Even though I was given a loaner, but felt like my vehicle was not a priority. More
by IGWIEN
Employees Worked With
January 25, 2024
Addressed the issue with my F350 and really took care of me and the work ended up being covered under warranty. The whole staff that I had contact with was very personable from Vincent to the porters. me and the work ended up being covered under warranty. The whole staff that I had contact with was very personable from Vincent to the porters. More
by SCHOELLER7
