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Campbell Ford - Service Center

Niles, MI

4.6
498 Reviews

498 Reviews of Campbell Ford - Service Center

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August 03, 2024

Campbells service is top shelf, and there service dept is as well. Very courteous and informative More

by t45gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2024

Scheduling mobile service appointment was made easy by the service department. Technician that completed warranty work was very knowledgeable and communicated well. More

by GILLSTICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abby Johnson
Jul 01, 2024 -

Campbell Ford responded

Thank yo for taking the time to leave us the AMAZING 5-Star review regarding your experience here and with our Mobile Service Team. We are happy to hear they were able to get you scheduled with an appointment and it was quick and easy! We are glad to hear that the technician was able to answer your questions! We hope to see you in the dealership or have you set another Mobile appointment soon! Thank you again! Abigayle Johnson, Business Development

June 24, 2024

This Ford dealership has a very friendly and knowledgeable staff. I was satisfied with their customer service More

by ATOMICDOG2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Campbell Ford responded

Thank you for leaving us the great 5- star review regarding your experience here in our Service Department. We are glad to hear that our techs were able to take good care of you and answer all of your questions! We hope to see you in the dealership again for any Service, Collision, parts, or even sales needs you may have! Thank you again!! Abigayle Johnson, Business Development

June 18, 2024

Vincent and the entire team a Campbell Ford were exceptional to work with. We were on a long trip when our vehicle broke down. Despite difficult circumstances, Vincent went above and beyond to sec More

by THECLEMDOG
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Great salespeople and service managers. quick to respond to recalls and service questions. Would recommend sales and service. More

by DCL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Campbell Ford responded

Thank you for leaving us the review! We are happy that you are pleased with our dealership, we try our best to make all of our customer's experiences here, an unforgettable one! We hope to see you again soon for any service, collision, parts, or even sales needs you may have! Thank you, Abigayle Johnson, Business Development

June 04, 2024

The service tech did a great job and was in time for the service call. He was very friendly and explained all the work that was done More

by CHRIS_MALICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe 5 stars
June 02, 2024

Guys were prompt, courteous and did a great job. Will utilize their services again. Thank you! More

by TGDITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

I would say the car washes are not what I was told they would be when purchasing my vehicle. Also, the tech/service center lost the locking hub key for the tires and I still don't have one. Jack said he is More

by klaesch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Cates was an AMAZING salesman - sorry to hear he is gone!
May 24, 2024

just had oil change and tire rotation done at home , more thorough than quick lubes More

by DIGSBY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Campbell Ford responded

Thank you for taking the time to leave us a review! We are glad to hear that our mobile service team was able to make your at home experience a great one! We definitely hope you keep using it or even come in and see us in the dealership!! Thank you, Abigayle Johnson, Business Development

May 15, 2024

First-time using mobile service. It was awesome! Josh did a great job and being able to work and not have to take off was even better. Thanks, Josh! More

by harlingashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh-Mobile Service
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