Campbell Chrysler Dodge Jeep Ram - Service Center

Horrible Let’s just it was the worst experience I’ve ever had with a service center a a dealership. I made an appointment. My husband drove my car there almost Let’s just it was the worst experience I’ve ever had with a service center a a dealership. I made an appointment. My husband drove my car there almost 2 hours away. He works 30-45 minutes from there. He caught a ride to his work. Well the appointment was at 10:30am. Well he called at 4:30pm when we had not heard anything from dealership. They then said that they would not be able to get to it that day and it may be a few days. Why even make an appointment? If you can not see a customer car,for a few days, make he appointment a few days out. So my husband had to rent a car to even come home. I finally received a call at 4pm the next day(it was a Friday) stating what was wrong with my car and it was not covered under warranty but the part actually had a 2 year warranty on it. I fax the information over when I got off work that afternoon from the other dealership that was closing and couldn’t do the work. Well, they honored it that Saturday. Well, the original Service Manger then proceeds to call and chew me out Monday saying my car should have never left the lot with out the receipt. She was off that Saturday so she never saw the fax. That was the most unprofessional experience I have ever had. They will not only never get my service business again but I’ve bought my last 3 cars from them because of the Great experience but because of the one service manager Melinda I think they have lost my business forever! I would never use them for anything!!! More

Repair on truck All involved were very professional and polite Mark Bryan went out of his way to carry my truck to the dealership as I was out of town. Thanks Mark B All involved were very professional and polite Mark Bryan went out of his way to carry my truck to the dealership as I was out of town. Thanks Mark Bryan More

Great experience! Larry was my service advisor and as usual took great care of me and my vehicle for service. Thank you so much for making this an easy and great exper Larry was my service advisor and as usual took great care of me and my vehicle for service. Thank you so much for making this an easy and great experience! I recommend Landers CDJ. More

On the hood of my 2019 black Dodge Ram Truck there’s scratc There were scratches near the hood latch that was not there this is a black Truck.when I got home and was cleaning it,I could seen the scratches There were scratches near the hood latch that was not there this is a black Truck.when I got home and was cleaning it,I could seen the scratches More

Amazing experience Landers completed all the repairs and had amazing service. I was helped with the rental, called when the repairs were complete, and helped moving bab Landers completed all the repairs and had amazing service. I was helped with the rental, called when the repairs were complete, and helped moving baby items from the rental back into my car. More

Oil change Just wanted an oil change. I pulled into the service department and told the advisor what I wanted. They took my Jeep back and I wandered around the Just wanted an oil change. I pulled into the service department and told the advisor what I wanted. They took my Jeep back and I wandered around the lot looking at new stuff while my Jeep was being serviced. Once my Jeep was done, I thanked my service advisor and left. No problems. More

Excellent Professional Employees The service was performed in less than ninety minutes. The writers were courteous and helpful. The cleanliness of the facility was impressive. I wi The service was performed in less than ninety minutes. The writers were courteous and helpful. The cleanliness of the facility was impressive. I will continue to shop at the dealership if the new owners do not mess up a great operation. More

Good quality service. Friendly service, reasonable rates and prompt upon arrival to be greeted. Very clean waiting area. Any extra work that was needed was brought to my at Friendly service, reasonable rates and prompt upon arrival to be greeted. Very clean waiting area. Any extra work that was needed was brought to my attention and explained before just doing the work. More

Manager called us in an made it right We had an issue with the service department and after seeing our post the manager contacted us and asked if we would come in and speak with him. We me We had an issue with the service department and after seeing our post the manager contacted us and asked if we would come in and speak with him. We met with the sales manager and service manager and service technician. We voiced our complaint and they explained why they had come to the conclusion they did. They offered to reimburse us on part of the repairs. I feel like they stand behind keeping customers happy. More

You need a new motor!! (Not really) Took one of my trucks in because it wouldn't crank. After 3 days landers told us the motor was locked up due to being driven without water. They quote Took one of my trucks in because it wouldn't crank. After 3 days landers told us the motor was locked up due to being driven without water. They quoted 5,000-7,000 to install a rebuilt motor. Also said the water pump was burnt up and needed replaced. We called around and found a motor for 1700 so had the truck towed to the other place and had the rebuilt motor installed. After installing the new motor and radiator the truck still wouldn't crank so they ran a diagnostic and found out the water pump was fine, the original motor was fine, the real problem was the fuel pump was out.... A $400 part was the problem to begin with, not a $5,000 motor!! Landers refused to do anything stating that if we had hired them they would have figured it out eventually and wouldn't have made us pay for the motor (yeah, right!!). They either don't know what they are doing or they know exactly what they are doing and just run scams on customers! More