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Campbell Chrysler Dodge Jeep Ram - Service Center
Benton, AR
71 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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71 Reviews of Campbell Chrysler Dodge Jeep Ram - Service Center
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April 07, 2019
Horrible again I’m done with this service department. I’ve taken my vehicle here over the years for different issues including a couple of weeks ago. More often th I’m done with this service department. I’ve taken my vehicle here over the years for different issues including a couple of weeks ago. More often than not, the issues do not get fixed when they tell me they are fixed. A few years ago, I took my van in before we went on vacation. It needed brake work and it had a vibration in the steering wheel. They called me to say it was fixed and I picked it up the morning we were leaving. As I left the dealership and got on the interstate, the vibration was still there. I immediately called them back and told them it wasn’t fixed and explained that I needed to bring it back fir them to fix it right then as we were supposed to be leaving on our trip. They told me they didn’t have any room to look at it and suggested I take it somewhere else. I did, and the other shop was able to get me in and was able to get it fixed. A few days later when we were on our trip, the brakes started making a grinding noise. After the trip, I told the service department about the noise and they looked at the vehicle and were able to eventually fix the noise after some work. That was the first time we had to go back because what we were told was fixed wasn’t and we had to go back. Another time as we were going to pick up our vehicle after some maintenance, they told us that they didn’t know where our vehicle was. It turned out that another customer left in our vehicle and the service center didn’t even realize it until we asked where our vehicle was. This last time we brought the vehicle in, we asked them to fix a shuddering of the vehicle as the accelerator was pressed, we asked to fix the DVD player that only worked some of the time, and we asked for the windshield wiper fluid line to be fixed, and for the brake noise (again). They called the next day and advised me of what they were going to do to fix the car, and also recommended a service bulletin that was supposed to smooth out the shifting through a software update. I said that was fine. When we pick up the vehicle, the shuddering seemed to be fixed, but the windshield washer fluid still wouldn’t work. We had to have it fixed the next day, and it seemed to work. We left for the trip and realized as we were driving that the shuddering was still there. We also noticed that the windshield wiper fluid didn’t come out very well and the brake noise was still there (they told me that they checked the brakes and they were fine). Once we got back from the trip, I take the vehicle back in and leave it for two days. They told me they couldn’t get it to shudder and told me they just had a little labor charge for cleaning out the windshield wiper fluid nozzles. I told them to keep it fir a second day to keep driving it to see about the shudder. I didn’t get any call on the second day, so I called at the end of the day to ask if I could pick it up and if they had found anything. The guy I spoke with told me he couldn’t tell from the notes if they had found anything, so I told him I was coming to get it. When I got there, I went in to pay my ticket and was shocked to see a labor charge of 1 hour at $125 to clean out the nozzles. My bill was just shy of $150 and the shudder wasn’t fixed. When I asked why I spent $1000.00 before my trip to fix the issue and it wasn’t fixed, the service adviser couldn’t tell me why it wasn’t fixed. The only reason I’ve taken my vehicle there fir work was because we have an extended warranty on the vehicle that was sold to us as a lifetime “bumper to bumper” warranty. in all the times I’ve taken it in fir issues, NONE of them have been covered under the warranty. I have zero confidence in the service department and will never take my vehicle there again. More
by Stan
Verified CustomerEmployees Worked With
Service manager not listed above
April 06, 2019
Waited six hours for new tires and front end alignment. This Service should have taken 45 minutes. I was not informed of length of service, I would have arranged for a ride. I was not kept apprised of pr This Service should have taken 45 minutes. I was not informed of length of service, I would have arranged for a ride. I was not kept apprised of progress. I had to find the service representative myself. Did I mention I had a prescheduled appointment at 0800? I will never use this dealership again! More
by belle_estelle92
Employees Worked With
Not listed here
April 06, 2019
Happy Customer Great place to do business! Always helpful and curtious. Definitely would recommend. Service and sales both are top notch Friendly staff and nic Great place to do business! Always helpful and curtious. Definitely would recommend. Service and sales both are top notch Friendly staff and nice clean facility More
by seansmith69
Employees Worked With
Sean Smith
April 02, 2019
Didn’t get anything done I scheduled an appointment a week in advanced. I dropped it off for the airbag recall. I called around noon the next day to see if they were done. No I scheduled an appointment a week in advanced. I dropped it off for the airbag recall. I called around noon the next day to see if they were done. No one returned my call. I was going out of town so I asked my sister to pick it up when they did call. They finally called right before close and said they ran out of airbags and didn’t get to work on it. If they had answered my call I could have picked it up before I left for my trip. Why didn’t they keep airbags for people who scheduled an appointment? I hope they do better if I take it back again in a month to try again. More
by Haley
Employees Worked With
I can’t remember
April 02, 2019
This trip was better. The last few in the past 18 months not All I needed was an oil change this time and I got exactly what I asked for. Trips in the past have always been, you need new filters,or wipers. May All I needed was an oil change this time and I got exactly what I asked for. Trips in the past have always been, you need new filters,or wipers. Maybe a front end alignment. One time that I was in for service( spark plugs to keep my warranty) I was told that my battery was bad. 18 months later battery has not failed yet. Front end alignment needed I said not now. Next trip no mention of a front end alignment needed. Inconsistent information from either technician doing the work or service advisor. Maybe those folks are on commission. My Jeep Patriot has had all of the required work done at your dealership since purchased on 2008. Now has 164,000 miles on it. I have the lifetime warranty. More
by krogermeatman
Employees Worked With
Neil welch
April 02, 2019
Excellent service Dave gave me a good first car buying experience he was very knowledgeable about everything I asked an put me in a brand new car Dave gave me a good first car buying experience he was very knowledgeable about everything I asked an put me in a brand new car More
by Dware2012
Employees Worked With
Dave pierce , AD Sumler
March 31, 2019
Timely service Saturday oil change & inspection.... convenient for with busy schedules Service with a smile ...explanation of service detail no surprises ..reasona Saturday oil change & inspection.... convenient for with busy schedules Service with a smile ...explanation of service detail no surprises ..reasonable prices quality service on demand for Saturdays More
by MMK
Employees Worked With
Larry Smith
March 30, 2019
Great service I brought my car in for a routine oil change. The service was done quickly. Larry in the Service Department was very friendly and courteous. I brought my car in for a routine oil change. The service was done quickly. Larry in the Service Department was very friendly and courteous. More
by kedow7
Employees Worked With
Larry in the Service Department
March 30, 2019
Great service, short turn around, no waiting Great service, short turn around, friendly service, no waiting. Appreciated not having to wait on vehicle. Courteous people in all areas. Treated l Great service, short turn around, friendly service, no waiting. Appreciated not having to wait on vehicle. Courteous people in all areas. Treated like family by all employees. More
by Delighted, Di&&
Employees Worked With
Neil Welch
March 29, 2019
Wishful I purchased a 2019 Challenger and in my contract it was said to put a automatic starter on my vehicle and I took my car in for the purpose and was to I purchased a 2019 Challenger and in my contract it was said to put a automatic starter on my vehicle and I took my car in for the purpose and was told that it was in an come to find out after leaving my car all day with them the wrong part was ordered and the new part will be in around a week later I have tried to make contact with the salesman and he will not return my calls in the past I purchased 2 Dodge Chargers and had zero problems with anything and always got returned calls. Is this how you treat a faithful CUSTOMER? More
by Roz
