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Campbell Chrysler Dodge Jeep Ram - Service Center
Benton, AR
71 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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71 Reviews of Campbell Chrysler Dodge Jeep Ram - Service Center
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September 21, 2019
Always Can’t Duplicate Every time there’s a problem their first response is they can’t duplicate it. This went on with our first van we had 13yrs, and now with our second ba Every time there’s a problem their first response is they can’t duplicate it. This went on with our first van we had 13yrs, and now with our second ban we’ve had 2yrs. The other problem is they do no quality control after work has been done.. So 1-2 months later we find a problem that should have been found before they released our van back to us. Absolutely ridiculous! More
by jetwyrm
Verified CustomerEmployees Worked With
Service
September 01, 2019
No pressure sales Kelly Harrell worked me a great deal! 1 of the best salesmen, friendly, professional and eager to help me out! Great guy! Kept me laughing Kelly Harrell worked me a great deal! 1 of the best salesmen, friendly, professional and eager to help me out! Great guy! Kept me laughing More
by LAURIE.FOWLER
August 24, 2019
Poor service Took warrantied van in several times before it was repaired. Was told it drives fine each time. New service manager finally helped us. He rode in v Took warrantied van in several times before it was repaired. Was told it drives fine each time. New service manager finally helped us. He rode in van and saw what it was doing. Took van to Little Rock Steve Landers to have it repaired. Every time van is taken in for repairs or oil change there are grease marks on seats when it is picked up. Most places do a complimentary vacuum when oil is changed. Not here. More
by Ccp
Employees Worked With
I do not know names of anyone
June 28, 2019
Great saleswoman Went for oil change, came home with a new Jeep Rubicon. Maria is always so helpful. Saw it coming off the truck, liked it called Maria now its ours Went for oil change, came home with a new Jeep Rubicon. Maria is always so helpful. Saw it coming off the truck, liked it called Maria now its ours.Traded 2017 Sahara with 8,100 miles still in. Warranty. We are very happy. More
by Christinec4#
Employees Worked With
Maria Quintero
April 28, 2019
Headlight Hard to get a person to answer at service center. Friendly at appointment. Charged significantly more than quoted without being asked ahead of work do Hard to get a person to answer at service center. Friendly at appointment. Charged significantly more than quoted without being asked ahead of work done More
by ronald.lee90@yahoo.com
Employees Worked With
Service 3rd office
April 27, 2019
Thank you Great place. Neil Welch was great. Always helpful and friendly. Always helpful and professional .he greeted with a smile and was efficient. Great serv Great place. Neil Welch was great. Always helpful and friendly. Always helpful and professional .he greeted with a smile and was efficient. Great service advisor. More
by swalden484
Employees Worked With
Neil Welch
April 25, 2019
Not satisfied at all I scheduled a service appointment for a transmission issue. After my vehicle had been at the service department for 6.5 hours, I called. Brandon told I scheduled a service appointment for a transmission issue. After my vehicle had been at the service department for 6.5 hours, I called. Brandon told me “they are still trying to replicate the problem “. I went to the dealership and spoke with Neil. He stated that they did not have a transmission tech and that one of the techs noticed the issue but could not repeat it. He attempted to close out the service order. He said to bring it back if a light came on. I asked “So, I drive it until a light comes on or the transmission swarms? Is that what you’re telling me?” He said “basically “. I asked him to annotate that on the service order. He stated that he could not. All he would put on the service record was that no codes or faults identified. (I have a copy of that). I asked to speak to the Service Manager (I forget his name). The SM brought the Service Foreman (Craig I think) out. They stated that they could find no “credible evidence “ (I took that to mean my observations were not credible) and that was all they could do. I told them that was not acceptable. I asked how they tried to replicate the issues I had experienced. They said they test drove it. My issues were the Transmission slipped under a load and upon startup after sitting for 10 or 15 minutes, the truck takes 8-10 seconds before it will move. They said that they could not replicate the truck being under a load and the computer did not show anything. I demonstrated (with Craig in the vehicle) the delay at startup. Craig stated at that time, that it felt like the truck was in limp-mode. At this point, Craig advised me to take my truck to another dealership (Steve Landers to be exact) because his shop didn’t have a transmission tech. He then tried to replicate (in the service bay) while the diagnostics machine was hooked up. At that point, he did an update and cleared DTCs. The updated service order indicated the updates and now listed “extreme driving habits”. None of the observations by the initial tech or the Service Forman were listed (I have that document also). At this point, I am very frustrated with them. Since I had the audacity to not accept inadequate diagnosis and basically brushed aside because “Chrysler will not pay us to physically open up the transmission unless the computer tells us the issue” all they seem to be able to do is plug it in...6.5 hours to plug it in. I took exception to the the extreme driving habits comment (which was added AFTER I made a fuss) as a method of absolving the dealership of the issue. Craig stated that there is a time period after the vehicle starts, that must must elapse before the vehicle can be put into drive and operate. I asked how long that time period is and where in the owners manual does it state that. The service manager stated that he always lets his vehicles run for 15 minutes to allow things to “pump up”. After a stated very load and clear that I wanted the to accurately describe what happened (the observations the techs personally made) they finally did. I asked about the “extreme” comment and the Forman stated “we have to list a fault.”. So, my observations are not credible, the service department will only investigate (I use this term very loosely on their part) if Chrysler will pay them to do it, would rather I take my problems to another dealership (I purchased both of my vehicles from your dealership and I expect you to service them) and feel very comfortable about making me out to be an “EXTREME “ driver than actually determining what is wrong with my vehicle. I advised the Service Manager that I planned on contacting Chrysler about the whole situation. His response was “OK” Bottom line... I regret having spent my money at this dealership due to the LOUSY service department. I noticed an issue and tried to identify it BEFORE it became major. I should have known better. More
by froznrane
Employees Worked With
Neil, Craig and the Service Mgr, Brandon Adams
April 18, 2019
Warranty work Very professional and excellent customer service. I would definitely recommend Landers in Benton, AR!!! They replaced my clutch and it's like new...Th Very professional and excellent customer service. I would definitely recommend Landers in Benton, AR!!! They replaced my clutch and it's like new...Thank you Landers!!!! More
by Mzraza
Employees Worked With
Neil welch, Brandon Adams
April 14, 2019
Fast service Staff were professional and helpful. They also took care of a recall issue instead of having me come back another day. I got my oil changed and everyt Staff were professional and helpful. They also took care of a recall issue instead of having me come back another day. I got my oil changed and everything was quicker than I thought it would be. More
by snicho35
Employees Worked With
Service department
April 09, 2019
Oil change and fuel service cleaning Adam was very helpful, informative and courteous. He got me a ride to and from my doctor when service work took longer than it was expected to. Adam was very helpful, informative and courteous. He got me a ride to and from my doctor when service work took longer than it was expected to. More
by crystal
Employees Worked With
Adam Pelkey
