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Campbell Chrysler Dodge Jeep Ram
Benton, AR
2,147 Reviews
Campbell Chrysler Dodge Jeep Ram is located in the heart of Saline County, smack dab between Benton and Bryant and is part of the Little Rock Metro. The owner lives five minutes from the dealership which allows him to attend school events for his three daughters who go to school in Saline County, active in a church here in Saline County where he and his family worship, and be found in the dealership every day talking with customers, both new and old. Stop on by and see the difference that being locally owned and family focused makes!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,147 reviews
April 25, 2019
Not satisfied at all I scheduled a service appointment for a transmission issue. After my vehicle had been at the service department for 6.5 hours, I called. Brandon told I scheduled a service appointment for a transmission issue. After my vehicle had been at the service department for 6.5 hours, I called. Brandon told me “they are still trying to replicate the problem “. I went to the dealership and spoke with Neil. He stated that they did not have a transmission tech and that one of the techs noticed the issue but could not repeat it. He attempted to close out the service order. He said to bring it back if a light came on. I asked “So, I drive it until a light comes on or the transmission swarms? Is that what you’re telling me?” He said “basically “. I asked him to annotate that on the service order. He stated that he could not. All he would put on the service record was that no codes or faults identified. (I have a copy of that). I asked to speak to the Service Manager (I forget his name). The SM brought the Service Foreman (Craig I think) out. They stated that they could find no “credible evidence “ (I took that to mean my observations were not credible) and that was all they could do. I told them that was not acceptable. I asked how they tried to replicate the issues I had experienced. They said they test drove it. My issues were the Transmission slipped under a load and upon startup after sitting for 10 or 15 minutes, the truck takes 8-10 seconds before it will move. They said that they could not replicate the truck being under a load and the computer did not show anything. I demonstrated (with Craig in the vehicle) the delay at startup. Craig stated at that time, that it felt like the truck was in limp-mode. At this point, Craig advised me to take my truck to another dealership (Steve Landers to be exact) because his shop didn’t have a transmission tech. He then tried to replicate (in the service bay) while the diagnostics machine was hooked up. At that point, he did an update and cleared DTCs. The updated service order indicated the updates and now listed “extreme driving habits”. None of the observations by the initial tech or the Service Forman were listed (I have that document also). At this point, I am very frustrated with them. Since I had the audacity to not accept inadequate diagnosis and basically brushed aside because “Chrysler will not pay us to physically open up the transmission unless the computer tells us the issue” all they seem to be able to do is plug it in...6.5 hours to plug it in. I took exception to the the extreme driving habits comment (which was added AFTER I made a fuss) as a method of absolving the dealership of the issue. Craig stated that there is a time period after the vehicle starts, that must must elapse before the vehicle can be put into drive and operate. I asked how long that time period is and where in the owners manual does it state that. The service manager stated that he always lets his vehicles run for 15 minutes to allow things to “pump up”. After a stated very load and clear that I wanted the to accurately describe what happened (the observations the techs personally made) they finally did. I asked about the “extreme” comment and the Forman stated “we have to list a fault.”. So, my observations are not credible, the service department will only investigate (I use this term very loosely on their part) if Chrysler will pay them to do it, would rather I take my problems to another dealership (I purchased both of my vehicles from your dealership and I expect you to service them) and feel very comfortable about making me out to be an “EXTREME “ driver than actually determining what is wrong with my vehicle. I advised the Service Manager that I planned on contacting Chrysler about the whole situation. His response was “OK” Bottom line... I regret having spent my money at this dealership due to the LOUSY service department. I noticed an issue and tried to identify it BEFORE it became major. I should have known better. More
by froznrane
Verified CustomerEmployees Worked With
Neil, Craig and the Service Mgr, Brandon Adams
April 25, 2019
Great service department Brought my vehicle used as is no warranty. Financed through my credit union and purchased an extended warranty through my CU. After a month and two th Brought my vehicle used as is no warranty. Financed through my credit union and purchased an extended warranty through my CU. After a month and two thousand miles developed a problem. The coverage I purchased wanted to drag the process out by monitoring it for another 2k. WOW,Landers handled my problems ($500+) no expense to me. Now that is what I call customer service. Shoutout to Larry H. (Mechanic)for the advice /no charge. More
by Sastisfied
Employees Worked With
Larry Housley (most helpful & knowledgeable), Ariel Sumler, Terry Speer
April 25, 2019
I Bought 2!!! Jason did a fantastic job selling us 2 vehicles! He was very informative and the pricing was great! I also love that it didn’t take us long. We were i Jason did a fantastic job selling us 2 vehicles! He was very informative and the pricing was great! I also love that it didn’t take us long. We were in and out fast! I would recommend this dealership and Jason Glover to anyone in need of a vehicle whether it be new or used. Thanks again!! More
by Terry
Employees Worked With
Bill Veuleman, Jason Glover
April 23, 2019
Great experience! Jason Glover was great! I got a great jeep for myself and my son! I have really enjoyed this car buying experience! I would definitely recommend this Jason Glover was great! I got a great jeep for myself and my son! I have really enjoyed this car buying experience! I would definitely recommend this dealership! More
by Stephanie
Employees Worked With
Jason Glover
April 23, 2019
Excellent Our salesman Cowboy was amazing and everyone did everything they could to make our visit pleasant and quick! Would definitely buy from this dealership Our salesman Cowboy was amazing and everyone did everything they could to make our visit pleasant and quick! Would definitely buy from this dealership again!! More
by Monstertruck
Employees Worked With
Cowboy Volkman, Terry Speer
April 23, 2019
Very good Went there to just look. Ended up buying our son his first truck. Barry was very helpful and had great customer service skills. The whole process went Went there to just look. Ended up buying our son his first truck. Barry was very helpful and had great customer service skills. The whole process went smoothly and Barry took care of everything. We will be going back when our other son turns 16. More
by Teenagesonmom1
Employees Worked With
Barry Murrah
April 22, 2019
Bey helpful and friendly Everyone was helpful and friendly. My salesman was very knowledgeable. The staff was great and they did Just as I asked.i would recommend the dealer Everyone was helpful and friendly. My salesman was very knowledgeable. The staff was great and they did Just as I asked.i would recommend the dealership to my friends and family. More
by Mogran#3
Employees Worked With
AD Sumler, Allen Armstrong, Bobby Payne
April 22, 2019
Great team!! Amazing experience and I don’t say that at all about car dealerships! Jesse and Shannon took great care of us and I would recommend going to them!! My Amazing experience and I don’t say that at all about car dealerships! Jesse and Shannon took great care of us and I would recommend going to them!! My friends and family will be going to them!! Thank you!! Proud customer!! Monica Wittenburg More
by MWittenburg
Employees Worked With
Shannon Skidmore, Jesse Honeycutt
April 21, 2019
I had a excellent experience!!! Customer service was great I am very happy with my purchase it was a awesome experience. Very friendly and helpful people. I would recommend anyone to Customer service was great I am very happy with my purchase it was a awesome experience. Very friendly and helpful people. I would recommend anyone to buy a vehicle from Lander. More
by Tevarena
Employees Worked With
Jason Glover, Steve Reagan
April 21, 2019
Great new truck buy! Very great real first truck buy, enjoyed every minute of it. Just wondering about the free oil changes. Everything else was up to par! Thank you. Very great real first truck buy, enjoyed every minute of it. Just wondering about the free oil changes. Everything else was up to par! Thank you. More
by cbrown41
Employees Worked With
Ariel Sumler
