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Camelback Volkswagen

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.4
227 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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1499 E Camelback Rd

Phoenix, AZ

85014

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Showing 227 reviews

June 18, 2026

Good fast reliable on time Comfortable waiting room I received a ride from the dealer and they put charge in my ev More

by Victorasilva0403
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 22, 2026 -

Camelback Volkswagen responded

We are happy to hear that your experience with us was smooth, timely, and comfortable from start to finish! It is great to know that the waiting room met your expectations and that the complimentary ride and EV charge added convenience to your visit. Thank you for taking the time to share your feedback, Victorasilva0403. We truly appreciate your kind words and look forward to welcoming you back the next time you need anything from Camelback VW!

June 17, 2026

Shortest time from Start to Finish, ever buying a vehicle Listened well and showed the spot on vehicle and demonstrated it well More

by alj9h
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jun 18, 2026 -

Camelback Volkswagen responded

Thank you for sharing such wonderful feedback! It is truly gratifying to hear that your vehicle purchase was a smooth and efficient experience from beginning to end. Knowing that you felt heard and that the right vehicle was matched to your needs makes all the difference. We are so glad you had a great experience, and we hope you are enjoying your new vehicle. We look forward to being there for you whenever you need us in the future!

June 16, 2026

Top Notch Service Team! Listened to my issue and got it fixed! Thank you guys More

by AValdez6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark DeMendoza
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Jun 17, 2026 -

Camelback Volkswagen responded

Thank you immensely for taking the time to share your experience! It is wonderful to hear that our service team was attentive to your needs and able to get everything resolved for you. That is exactly the kind of experience we strive to provide every customer who comes through our doors.

June 16, 2026

Shayna was very detailed about my car and also issued me a new battery for my key fob. She's always pleasant to work with. More

by KMCCRAY1801
Recommend Dealer
Yes
Employees Worked With
Shayna
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Jun 17, 2026 -

Camelback Volkswagen responded

We are happy to hear about your recent experience with us! It is wonderful to know that Shayna provided you with detailed and attentive service, and that she took care of your key fob battery as well. We truly appreciate you taking the time to share your kind words, and we look forward to continuing to serve you in the future!

June 16, 2026

One in a million looking out forwards and has excellent vision in customer service Thank you has made my week better. More

by phaedratanner
Recommend Dealer
Yes
Employees Worked With
Eddie Cazares
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Jun 17, 2026 -

Camelback Volkswagen responded

We are honored to read your wonderful feedback! It is truly meaningful to know that your experience with our team made such a positive impact on your week. Delivering exceptional customer service is something we genuinely care about, and hearing that it resonated with you in such a meaningful way is incredibly rewarding for our entire team. Thank you for taking the time to share your kind words — we look forward to continuing to provide you with that same level of care and attention every time you visit.

June 16, 2026

Nobody acknowledged me when I came in to get my oil change or receive my car. I don't know if my fluids were topped off or what exactly cost $160 for a basic oil change. I could have went to Jiffy Lube More

by heytessafay8
Recommend Dealer
No
Employees Worked With
Idk I had to ask for help several times while the front desk person was eating pizza
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Jun 18, 2026 -

Camelback Volkswagen responded

We appreciate you taking the time to share your feedback regarding your recent service visit. Our team strives to provide a welcoming experience upon arrival and clear communication regarding all services performed and associated costs. We understand your concerns regarding transparency and the level of detail provided at pickup, and we will use your feedback to help improve our process. Please reach out to Frank Cheyney, our Service Director, at 602-847-8539 so we may review your concerns further and assist you directly.

June 16, 2026

Great as always Great environment, great people, Sales and Service above and beyond The end More

by JEANOTT53
Recommend Dealer
Yes
Employees Worked With
Chris Parker
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Jun 17, 2026 -

Camelback Volkswagen responded

Thank you for your wonderful feedback! It means a great deal to hear that your experience has been consistently positive — from the environment to the people, and from Sales to Service. That kind of all-around satisfaction is exactly what we strive for with every visit. We truly appreciate your continued trust and support, and we look forward to welcoming you back!

June 16, 2026

Very poor and lack of communication. They did not do a good job communicating with me More

by Tylerr1
Recommend Dealer
No
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Jun 17, 2026 -

Camelback Volkswagen responded

We appreciate you taking the time to share your feedback regarding your recent service experience. Our team strives to maintain clear, timely communication with every customer throughout the service process. We understand how important regular updates are when your vehicle is in our care and will use your feedback to improve. Please reach out to Frank Cheyney, our Service Director, at 602-847-8539 so we may review your concerns further and assist you directly.

June 16, 2026

Chris Parker was professional and courteous and and expeditiously got my vehicle repaired and got me on my way! Great morning! Thank you More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parker
Report | Print
Jun 17, 2026 -

Camelback Volkswagen responded

Thanks for taking the time to share this wonderful feedback, Cody! It is great to hear that your experience was smooth and efficient, and that you left with a repaired vehicle and a great morning to show for it.

June 15, 2026

Chris was quick, friendly, and the whole process was easy and pleasant. Quick friendly communicative More

by mistyraemac
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jun 16, 2026 -

Camelback Volkswagen responded

We are absolutely thrilled to hear about your experience with us! It is wonderful to know that the process felt smooth and enjoyable from start to finish. Quick, friendly, and communicative service is exactly what we strive for, and we are so glad that came through clearly during your visit. Thank you for taking the time to share your feedback — it truly means a great deal to our team. We look forward to welcoming you back whenever you need us!

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