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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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September 15, 2024

1 hr - 1 1/2 hour longer than the estimated wait $180 for an alignment when another dealership offered $120 Tried to offer a carbon cleaning, with no evidence of the carbon buildup No certificatio More

by noemail_6111325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted Colter
Report | Print
Sep 18, 2024 -

Camelback Toyota responded

We understand how waiting longer than expected can be frustrating, and we apologize for the inconvenience. We strive to provide competitive pricing and quality service, and it’s clear we missed the mark in your case. Regarding the additional services and certification concerns, we take these matters seriously and want to address them directly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your experience in detail and ensure any issues are resolved to your satisfaction.

September 15, 2024

Great execution of the morning drop-off process, and they keep me well informed of progress throughout the day. More

by loumoney13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in Service.
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Sep 17, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear that you appreciate our morning drop-off process and communication. Your feedback motivates us to keep delivering great experiences. Looking forward to continuing to support you!

September 15, 2024

This has been our dealerships since the '90s. We'll use our cars hard including off-road, and highway. At all service done here. Cost a little bit more maybe, but flawless. Cars last well, with a More

by us-hold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Camelback Toyota responded

Thank you, us-hold! We’re thrilled to hear that you’ve had such a positive experience with us since the '90s. Your loyalty and trust mean everything, and we’re committed to providing reliable service for all your off-road and highway adventures. We appreciate your support!

September 15, 2024

Very professional and they help a lot I didn't know the problem they resolve it fast and give me my car back to go to work just on time More

by blankisia67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that our team provided quick and professional service to get you back on the road. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!

September 15, 2024

totally frustrating. ..from dropping off auto @7:00 and not having work completed until almost noon to not being able to pay with a check, being charged 3% to use a credit More

by spserlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Harris
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Sep 19, 2024 -

Camelback Toyota responded

We understand your frustration with the extended service time, payment options, and unexpected costs. We strive to provide timely and transparent service, and it's clear we fell short in your case. To address your concerns, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to discuss your experience in detail and explore possible next steps

September 15, 2024

Great service center. Always dependable helpful and honest. The only Toyota service center I will use! More

by STYLEZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tijerino
Report | Print
Sep 17, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you’ve had a positive experience with our service center. Your trust means a lot to us, and we’re here to keep delivering dependable and honest service whenever you need it!

September 15, 2024

Friendly associate however, I was offered the bare minimum service. A huge scratch appeared on my door after I dropped it off and was promised a call back after they viewed the footage.. no call or em More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not deal with all these departments
Report | Print
Sep 19, 2024 -

Camelback Toyota responded

We’re sorry to hear about the issues you encountered with our service. It’s concerning to learn about the scratch on your door, the lack of follow-up communication, and the handling of your vehicle during the inspection. We strive to offer competitive pricing for our diagnostic services, so we want to ensure everything was handled appropriately in your case. To address these concerns and find a resolution, please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your case in detail and work with you to resolve these issues.

September 14, 2024

Great customer service. Service was a bit slow and delayed but it was a Monday but overall good experience will come here again when needed. More

by noemail_6032626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Miller
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your feedback and understanding. We're glad to hear you had a good overall experience, despite the delays. We appreciate your patience and look forward to serving you again in the future.

September 14, 2024

Great service. Everybody is nice. Ryan was great and took care of my paint concern. More

by GIANINAPETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that Ryan was able to address your paint concern and that you had a positive experience with our team. If you need anything else, feel free to reach out. We're here to help!

September 14, 2024

My experience this time was very good . The person who helped me was Cameron C. He kept me advised of the progress and explained different details. I am not a fan of the surcharge on u More

by phxesjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Clark
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We’re thrilled to hear Cameron provided great service and kept you informed. We understand your concerns about the credit card surcharge and appreciate your feedback. We're always looking to improve, and we hope to see you again soon!

Sep 17, 2024 -

Camelback Toyota responded

Thank you for your feedback and for highlighting Cameron’s excellent service. We’re glad to hear that he kept you informed and explained details thoroughly. We understand your concern about the credit card surcharge and appreciate your input on this matter. Your satisfaction is important to us, and we’ll take your comments into consideration. If you have any more questions or need further assistance, please feel free to reach out. Thank you for choosing us!

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