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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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October 11, 2024

Frank was awesome. It took a very long time but frank kept me up to speed on everything. More

by SHAWNMIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
frank - service
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Oct 14, 2024 -

Camelback Toyota responded

We’re glad to hear Frank provided excellent service and kept you informed throughout. We appreciate your patience and are always looking to improve. Your experience matters to us!

October 11, 2024

Jeremiah always goes above and beyond to make sure I am taken care of. He is my go to when anything comes up on my vehicle. More

by davidnichols0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
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Oct 14, 2024 -

Camelback Toyota responded

Thanks for your awesome feedback, David! We're thrilled to hear that Jeremiah consistently provides you with top-notch service. We appreciate your support and look forward to continuing to meet your vehicle needs!

October 11, 2024

Michael was very clear and clear in explaining all the service mentioned for my car service. Great work Michael More

by VISWANATH.CHERUKU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michael
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Oct 14, 2024 -

Camelback Toyota responded

Thank you! We're thrilled to hear that Michael provided you with clear explanations and excellent service. Your feedback motivates us to keep delivering top-notch experiences. We look forward to serving you again!

October 11, 2024

First time going in for service. Waited 20 minutes for someone to come greet me and tell me what the process was. Was told things would be good to go in about 90 minutes. Over two ho More

by Meknu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I'm not going to throw someone under the bus
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Oct 15, 2024 -

Camelback Toyota responded

We understand how frustrating it must have been to wait for service and not receive timely updates on the status of your truck. It’s concerning that the online tracker didn’t work, and we apologize for the confusion with the charges on your inspection report, especially since the service should have been covered under your maintenance agreement. To ensure we can resolve this for you, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. We’d like the opportunity to make things right and prevent this from happening again in the future.

October 11, 2024

Cameron did a great job from check in to check out! Service was fast and well done! More

by david.gazda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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Oct 14, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, David! We're thrilled to hear Cameron provided you with excellent service from start to finish. Your feedback means a lot to us, and we can't wait to welcome you back soon!

October 11, 2024

I recommend going in to see Ever. He worked with me and made sure I got the deal I asked for. Luis the GM made sure it happened. Professionals all around. 10/10 More

by dennisnochez
Recommend Dealer
Yes
Employees Worked With
Ever Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Camelback Toyota responded

Dennis, thanks for the fantastic review! We're thrilled to hear about your positive experience with Ever and Luis. Our team is dedicated to providing top-notch service, and it's great to know we hit the mark for you. We appreciate your recommendation!

October 11, 2024

They are very nice friendly until you go back with questions. My salesperson even said he no longer worked there. When I called the facility and asked for a manager they asked “would you like to talk More

by .
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven King
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Camelback Toyota responded

It's concerning to hear about the confusion regarding your salesperson and the communication challenges you've faced. We strive to provide clear and supportive service to all our customers, and we regret that we fell short in your case. We would like to address your concerns directly and ensure that you receive the assistance you need. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 11, 2024

Good welcoming but I think it’s kinda take so long I was waiting for almost 4 hours but it’s ok More

by dulraksmeypich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Latour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maliq Osbourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eber Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Mkpanam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eleazar Leija
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lazcano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kai Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abe Mendivil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Camelback Toyota responded

We're glad you felt welcomed, but we apologize for the long wait. We're constantly working on improving our service speed and appreciate your patience. Hope to see you again soon!

October 10, 2024

Thank you Damien for exceptional service. Accurate estimate and a great deal on tires. Will definitely be coming back again. More

by SGK1067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien holloway
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Oct 11, 2024 -

Camelback Toyota responded

We’re thrilled to hear you had such a positive experience with Damien! Our team is dedicated to providing accurate estimates and great deals. We can’t wait to welcome you back for your next visit!

October 10, 2024

Lane is an incredible employee for Camelback Toyota, always professional, trustworthy, efficient, honest and cordial. More

by GMAN4LIFE0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane
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Oct 11, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We’re thrilled to hear about your positive experience with Lane. Our team strives to provide top-notch service, and it’s great to see that reflected in your feedback! We appreciate your support.

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