Camelback Toyota - Service Center

The experience was very smoothing and warm welcoming. Titus Petty was very helpful when it came to informing me on what my vehicle needed. Overall it was really good customer service. Titus Petty was very helpful when it came to informing me on what my vehicle needed. Overall it was really good customer service. More

It is close proximity to where I live. Customer service oriented and transparent to maintenance. Customer service oriented and transparent to maintenance. More

Toyota standard upsell game on services with increasing rates$ with less service and lower quality... At least wash & vacuum my vehicle when I spent $500+. Scratched my door and called wrong person/number rates$ with less service and lower quality... At least wash & vacuum my vehicle when I spent $500+. Scratched my door and called wrong person/number when vehicle's ready. More

Thank you for your help Uriel excelent service I’m satisfied with the time at the Toyota dealer satisfied with the time at the Toyota dealer More

Would not accept my oil coupon for $59. 95 from another Toyota dealership in Phoenix. I have been a Toyota customer for over 20 years. 95 from another Toyota dealership in Phoenix. I have been a Toyota customer for over 20 years. More

I have nothing more to offer. I repeat I have nothing more to say. Xxx I repeat I have nothing more to say. Xxx More

Great customer service! My car was completed on time and my advisor constantly updated me the whole process. My car was completed on time and my advisor constantly updated me the whole process. More

Chase Jim provided excellent customer service . He gave a detailed explanation of needed car repairs. The photos of damaged parts and printed detailed account as to the purpose of the parts.and nee He gave a detailed explanation of needed car repairs. The photos of damaged parts and printed detailed account as to the purpose of the parts.and need to replace the deteriorating ones provided the evidence needed to establish trust that these repairs were necessary. His reassurance that not all repairs were urgent on the day car was being serviced, was a relief because of the expense this would entail. I have shared the information with friends and relatives which was an education on the effects of AZ sun and heat overtime on rubber parts. I appreciate being able to wait in a comfortable environment for the car maintenance to be completed . Unfortunately, the cost of the car maintenance/ repair is very costly. Those I spoke with felt it was overpriced and suggested getting quotes from other mechanic shops. Chase Jim did give a loyalty and senior discount along with the coupon I brought in, That was a relief! But I was extremely disappointed about the charge to use my credit card for payment. This is something new that Camelback Toyota initiated. Public Relations 101: Change is good only if it makes things better for your customers! Where’s the corporation’s social responsibility to its customers?! As a senior who has been affected by a data breach, I do not use debit cards for security reasons. Toyota needs to take into account the needs of its vulnerable customers; Toyota’s social responsibility. Will I return to get the remainder of maintenance repairs done being that the cost is so high at Toyota? I will be considering the pros and cons. Is this advantageous for me? More