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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,088 Reviews
Call Service Center (602) 264-2841

4,088 Reviews of Camelback Toyota - Service Center

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October 17, 2024

Great customer service and quickly got out of there. My service advisor was really nice and helpful. More

by cnguyen7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
aaron
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with our customer service team. We strive to provide quick and helpful service, and it's wonderful to know we hit the mark for you!

October 17, 2024

Great service! Robert is always delivers an awesome experience and is courteous and kind. Thanks More

by lpinkerton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Oct 21, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear about your positive experience with Robert. Our team takes pride in delivering excellent service, and your feedback means a lot to us. We look forward to seeing you again soon!

October 17, 2024

You know, I can’t really speak to the dealership, but I certainly can speak to the service department which deserve the five stars that I gave them. They made it easy. It was quick. It was convenient cours More

by trick-malt-0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
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Oct 21, 2024 -

Camelback Toyota responded

We're thrilled to hear that Chase and the team made your visit quick, convenient, and kept you informed throughout the process. It's great to know the app added to the ease as well. While we understand everyone wishes things could be less expensive, we're glad you recognize the value of the service you received. We look forward to serving you again in the future!

October 17, 2024

They tried to charge for extras and/or recommended extras, but presented it as necessary maintenance that were unneeded. This happened every time we brought the car in for a service. Even when I would More

by Kysael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Oct 22, 2024 -

Camelback Toyota responded

It’s concerning to hear that you’ve encountered repeated instances of unnecessary recommendations during your visits, especially when you specifically requested a more straightforward service. We strive to provide clear and transparent service, and it’s disappointing that this wasn’t your experience. Regarding the Lyft issue, we understand how frustrating that must have been, and we regret that proper communication wasn't upheld. To address your concerns in more detail, we’d appreciate the opportunity to connect with you directly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 17, 2024

Completely irresponsible, unprofessional, deceitful, management covers the lies by doubling down on the lies. Unresponsive More

by JWT0
Recommend Dealer
No
Employees Worked With
Archie
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Oct 22, 2024 -

Camelback Toyota responded

We take your concerns seriously, and it’s important to us to address the issues you've raised. It’s disappointing to hear that your experience did not meet the professional standards we aim for. We’d appreciate the chance to discuss this further and find a way to make things right. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 17, 2024

They didnt put hub cap on one side other hub cap has a hole after tire rotation. Manager still not retuned my call even though I called first thing. More

by WGERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager and Adam Pasang
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Oct 24, 2024 -

Camelback Toyota responded

It’s important to us that every detail of your visit is handled properly, and we regret any frustration caused by the lack of follow-up. We’d like to make this right and get this resolved for you. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so he can address this situation personally and ensure everything is taken care of.

October 17, 2024

Best service I’ve had in a long time. The service advisor I had, Lee, was fantastic! More

by DustinP8116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee "The Reverend" Harris
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for the awesome feedback, Dustin! We're thrilled to hear about your great experience with Lee. Our team strives to provide top-notch service, and it’s fantastic to know it made a difference for you. We look forward to serving you again!

October 17, 2024

Adam service advisor was very courteous, professional and knowledgeable. Everything clean, garage, bathroom and lounge area. More

by tovya616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam service advisor
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Oct 21, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear about Adam's exceptional service and our clean facilities. We strive to create a welcoming environment for all our customers, and your feedback means a lot to us!

October 17, 2024

Easy process to set the appointment and they go me in and out in a timely manner More

by M.BEALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jerimiah johnson
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for the great feedback! We’re thrilled to hear that you found our appointment process easy and efficient. We always strive to provide a seamless experience. Looking forward to seeing you again soon!

October 17, 2024

Very professional very informative and I recommend Robert for future services Was able to get me a good deal on replacement of my tires More

by siouxpersonny
Recommend Dealer
Yes
Employees Worked With
Robert
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