Camelback Toyota - Service Center

Your upselling is very aggressive and extremely irritating. Your people who have to do it are ok irritating. Your people who have to do it are ok More

My first visit was terrible. The guy at the service department had no clue what he was talking about. I still made an Appointment because Costco has a special deal for 15% off. T The guy at the service department had no clue what he was talking about. I still made an Appointment because Costco has a special deal for 15% off. The service advisor I was initially scheduled with wasn’t even there when I showed up. New advisor worked with me and tried to help save me money but then he told me I had to replace a part that was almost at recall levels due to safety concerns. I bought the “updated” part and installed it myself and found that the Original part was already the updated part, so I just wasted money. More

I waited 10 minutes in the service area before anyone came to assist me, despite having an appointment. I was there for a simple oil change with no tire rotation. After 2 hours, I finally texted to ask f came to assist me, despite having an appointment. I was there for a simple oil change with no tire rotation. After 2 hours, I finally texted to ask for an update since I hadn’t heard anything, and they informed me they were still inspecting my 4Runner. It took a while longer before I received the inspection report, and overall, I was there for 3.5 hours for a basic oil change. To make matters worse, my hood no longer opens, and I am 100% certain it was working the night before, as I had to jump-start someone’s car at a gas station. Out of my last five oil changes here, three times I’ve left with a nail in my tire and now my hood won’t pop open!!! It’s incredibly frustrating to wait over 3 hours every visit and leave with a new issue. I am absolutely not impressed! I take immense care of my 4Runner which is why I thought going through the dealership would be better overall but I was very wrong. More

There service is great but when you arrive to the service center and you wait in the vehicle for 10 minutes and no one even acknowledges you are there, having to get down from the vehicle, find someone to gr center and you wait in the vehicle for 10 minutes and no one even acknowledges you are there, having to get down from the vehicle, find someone to greet you and help you with your scheduled appointment. That is not so great! After connecting with the person I was scheduled with everything else went smoothly. Thank you Quatarius for listening and carrying out the services the way you did. More

Very professional and knowledgeable service tech. Clean waiting area. Trusted service. The only complaint is the price for labor which in most cases is 3 times the cost of parts making full repairs o Clean waiting area. Trusted service. The only complaint is the price for labor which in most cases is 3 times the cost of parts making full repairs out of reach unless done over the course of several months. Other than that, i still continue to refer others and will use Camelback Toyota for my regular checks. More

The service agent was great. The agent was not pushy for any services. They were personable snd straight forward. I will be coming back to them for some of the needed work. The agent was not pushy for any services. They were personable snd straight forward. I will be coming back to them for some of the needed work. More

I appreciate my service reps’ knowledge and ability to describe the issue and process to remedy it. I am informed and can make good decisions with each car repair situation. describe the issue and process to remedy it. I am informed and can make good decisions with each car repair situation. More

It was no different from other dealerships. I think the employees are told not to be friendly and not to smile. I think the employees are told not to be friendly and not to smile. More

Frank was great. He was very knowledgeable and enthusiastic about the service experiences. He explained the necessity of the required services in a manner that was e He was very knowledgeable and enthusiastic about the service experiences. He explained the necessity of the required services in a manner that was easy to understand. More

Peter Nguyen was great. He was courteous, and friendly, and he helped me without being pushy. I liked that. He was courteous, and friendly, and he helped me without being pushy. I liked that. More