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3,896 Reviews of Camelback Toyota - Service Center
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May 08, 2015
Outstanding Service!!! This was my first interaction with CBT, I drove 3.5hrs to Phoenix from my home in northern AZ to have the AC system repaired. Upon my arrival I was gr This was my first interaction with CBT, I drove 3.5hrs to Phoenix from my home in northern AZ to have the AC system repaired. Upon my arrival I was greeted by Ed & Eric who were outstanding! The parts to fix my AC were not in stock so they had them shipped overnight from CA, I was provided a rental car so that I could get around town and do some shopping while they fixed my Cruiser. There is a Toyota dealership within 3 miles of my home but they simply can not provide the same value and level of service that comes from Camelback Toyota! More
by LC_DUDE
Employees Worked With
Eric Murphy
April 21, 2015
fast.efficient and kind Took my toy tacoma in at 700 am was out there in a hour. David marentes was my service manager and he definitely is a asset to camelback toyota! Thank Took my toy tacoma in at 700 am was out there in a hour. David marentes was my service manager and he definitely is a asset to camelback toyota! Thanks. Stephanie smith More
by smittyjo
Employees Worked With
David Marentes
January 30, 2015
Poor service and bad workmanship I arrived for my appointment a little early today and service advisor Carl Litner said it would take 2 hours for the recall work and the oil change I' I arrived for my appointment a little early today and service advisor Carl Litner said it would take 2 hours for the recall work and the oil change I'd scheduled for my Tundra. I asked him to call me when finished. At 2 hrs and 15 min I went looking for Carl to see how much more time would be needed but he was nowhere to be found. As I look around for him I see my truck finished and parked out front for who knows how long. I ask another service rep to help me find Carl and he looks me up and finishes the paperwork on the computer. As I walk out after the paperwork and paying, still no sign of Carl. As I get to my truck, I see they did the complementary wash then proceeded through some big puddles on the way to the front, leaving muddy water splatter on both sides of the truck. It is now more dirty than when I came in. Looking at the paperwork I received, there is no mention of a safety inspection points like I asked Carl to have them look at like belts and hoses. All the paperwork says is "There were other repairs / service recommended - see estimate," but there was no estimate or listing of what they checked. When I get home, I check the oil level and see it has been overfilled which is not good for the engine. And I also notice one of the three bolts that hold up the front of the factory skid plate is so loose I can tighten it 2 complete turns with my fingers. I expect much better from a dealership. More
by Brett
Employees Worked With
Carl Litner, service advisor
January 24, 2015
SUPER! Always a great experience! My Advisor is the BEST, and I trust his suggestions and advice. The surroundings are wonderful, everyone with whom I have d Always a great experience! My Advisor is the BEST, and I trust his suggestions and advice. The surroundings are wonderful, everyone with whom I have dealt has been friendly and efficient, and the waiting room is a pleasure, including the coffee and lunch bar. More
by AZ Allez
Employees Worked With
Robert Gonzales
December 14, 2014
Friendly & Exceptional Service This has been my 2nd visit to The Toyota Service department and both have been the best experiences I've had to date. My service adviser, Carl L, has This has been my 2nd visit to The Toyota Service department and both have been the best experiences I've had to date. My service adviser, Carl L, has open me up to benefits of my vehicle, that I hadn't known about. He has provided answers to all my service needs. He is the reason for my continued service and my future purchase of Toyota vehicles. GREAT JOB CARL!!! More
by Westbounded76
Employees Worked With
Carl Lintner
December 13, 2014
service Truly harkens back to a time of truly amazing service, Courteous, helpful, fast and thorough. Toyota should be very proud to be represented by Camel Truly harkens back to a time of truly amazing service, Courteous, helpful, fast and thorough. Toyota should be very proud to be represented by Camelback's staff. More
by brifo
Employees Worked With
David Marentes
December 03, 2014
Best Service when getting a tune up or repairs! Jose is always helpful! Him and the service that Camelback Toyota provides is one of the best I been. My 2011 Camry was out quick and painless, withou Jose is always helpful! Him and the service that Camelback Toyota provides is one of the best I been. My 2011 Camry was out quick and painless, without any hassle. Jose always goes through everything, thoroughly explains your situation and giving the best options, making sure your car is greatly taken care of at the best price! I would recommend this dealership to everyone, no matter how far the drive. More
by William Guan
Employees Worked With
Jose Tijerino
November 28, 2014
Camelback Toyota FAR EXCEEDS EXPECTATIONS!! On the day before Thanksgiving, I had a blow out on the way to work. I took my Toyota Highlander (2008) to Robert at Camelback Toyota at lunch, 12:noo On the day before Thanksgiving, I had a blow out on the way to work. I took my Toyota Highlander (2008) to Robert at Camelback Toyota at lunch, 12:noon.... Robert was able to source the tire, have it balanced, installed, and get me on my way to Thanksgiving dinner in Flagstaff, by 4:35 the same day... and I had no appointment either. Robert has set the bar for performance and has provided CUSTOMER DELIGHT by exceeding expectations. More
by royschott
Employees Worked With
Robert Gonzales
June 17, 2014
Horrible service I will never again go to camelback toyota . I was beyond upset with service provided. inget my truck fixed and was given the run around I will never again go to camelback toyota . I was beyond upset with service provided. inget my truck fixed and was given the run around More
by Amandajr47
Employees Worked With
Cole Bauer
February 13, 2014
I've had 4 vehicles regularly serviced at Camelback since 2005. Their work has always been accomplished on time and done properly. I've never been pressured to do any unnecessary repairs. Mike Romero since 2005. Their work has always been accomplished on time and done properly. I've never been pressured to do any unnecessary repairs. Mike Romero, service adviser, has always been cordial, honest, and accommodating. The customer waiting area in the new facility is world-class. There is an upstairs quiet area that is perfect for doing computer work while waiting for your vehicle. They even have two auto-massage rooms that are no-charge! Also, they provide free coffee, bottled water, pastries, and popcorn. If you are really hungry, you can purchase a sandwich or salad for a very reasonable price. One thing I find especially unique is that the cashier offers me an ice-cold bottle of water when I check out. How great is that in Phoenix, AZ in August? I recently bought a Camry from another dealer, who (surprisingly) beat Camelback's price. I took the car to this dealer for the first two free services...never again...did not make us feel like a valued customer. Camelback will get all my service business in the future. I hope Camelback Toyota values Mike Romero as a super employee. He is the primary reason that I and several of my friends will continue to go back to Camelback for service. More
by edge3333
Employees Worked With
Mike Romero
