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3,865 Reviews of Camelback Toyota - Service Center
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January 21, 2025
I had a weekday 2pm appointment for an oil change and tire rotation. I showed up on time. From arrival to departure, the entire process took almost 2.5 hours, most of which I spent in their mediocre wait tire rotation. I showed up on time. From arrival to departure, the entire process took almost 2.5 hours, most of which I spent in their mediocre waiting area. If the cost of the service hadn’t been complementary because of the recent purchase of the vehicle, I would’ve gladly gone to a different shop. At Brakes Plus this service would’ve taken roughly 45 minutes on a weekday. Also, Brakes Plus doesn’t attempt to upsell me on overpriced services I didn’t ask for, like oil or fuel additives. More
by BMW2SeriesLover
Verified CustomerEmployees Worked With
Michelle
January 21, 2025
My first visit was terrible. The guy at the service department had no clue what he was talking about. I still made an Appointment because Costco has a special deal for 15% off. T The guy at the service department had no clue what he was talking about. I still made an Appointment because Costco has a special deal for 15% off. The service advisor I was initially scheduled with wasn’t even there when I showed up. New advisor worked with me and tried to help save me money but then he told me I had to replace a part that was almost at recall levels due to safety concerns. I bought the “updated” part and installed it myself and found that the Original part was already the updated part, so I just wasted money. More
by OIJacket
Employees Worked With
Chase Eli
January 20, 2025
There service is great but when you arrive to the service center and you wait in the vehicle for 10 minutes and no one even acknowledges you are there, having to get down from the vehicle, find someone to gr center and you wait in the vehicle for 10 minutes and no one even acknowledges you are there, having to get down from the vehicle, find someone to greet you and help you with your scheduled appointment. That is not so great! After connecting with the person I was scheduled with everything else went smoothly. Thank you Quatarius for listening and carrying out the services the way you did. More
by GALLOLLOVE1
Employees Worked With
NA
January 20, 2025
I waited 10 minutes in the service area before anyone came to assist me, despite having an appointment. I was there for a simple oil change with no tire rotation. After 2 hours, I finally texted to ask f came to assist me, despite having an appointment. I was there for a simple oil change with no tire rotation. After 2 hours, I finally texted to ask for an update since I hadn’t heard anything, and they informed me they were still inspecting my 4Runner. It took a while longer before I received the inspection report, and overall, I was there for 3.5 hours for a basic oil change. To make matters worse, my hood no longer opens, and I am 100% certain it was working the night before, as I had to jump-start someone’s car at a gas station. Out of my last five oil changes here, three times I’ve left with a nail in my tire and now my hood won’t pop open!!! It’s incredibly frustrating to wait over 3 hours every visit and leave with a new issue. I am absolutely not impressed! I take immense care of my 4Runner which is why I thought going through the dealership would be better overall but I was very wrong. More
by Veronica.lajoie
Employees Worked With
N/A
January 19, 2025
Very professional and knowledgeable service tech. Clean waiting area. Trusted service. The only complaint is the price for labor which in most cases is 3 times the cost of parts making full repairs o Clean waiting area. Trusted service. The only complaint is the price for labor which in most cases is 3 times the cost of parts making full repairs out of reach unless done over the course of several months. Other than that, i still continue to refer others and will use Camelback Toyota for my regular checks. More
by VICTORIAJ04005
Employees Worked With
Scott Nemo Barnett
January 19, 2025
The service agent was great. The agent was not pushy for any services. They were personable snd straight forward. I will be coming back to them for some of the needed work. The agent was not pushy for any services. They were personable snd straight forward. I will be coming back to them for some of the needed work. More
by roxy.b
Employees Worked With
Jeremiah
