Camelback Toyota - Service Center

Camelback Toyota responded

Thank you for your review! We're delighted to hear that Lane provided you with exceptional service and that you find her to be the best service advisor you've ever had. It's wonderful to know that she keeps you well-informed and is pleasant to work with. We appreciate your loyalty to Camelback Toyota, despite living in Tucson, and we're grateful for your trust in us for your service needs. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

Camelback Toyota responded

Thank you for your review! We're glad to hear that your drop-off experience was easy, and that you found our staff friendly and accommodating. We strive to provide excellent service and minimize wait times for our customers. If there's anything else we can do for you or if you have any further feedback, please feel free to let us know. We appreciate your business and look forward to serving you again in the future!

Camelback Toyota responded

Thank you for your review. We sincerely apologize for the experience you had. We understand your frustration and appreciate you taking the time to share your feedback. At Camelback Toyota, we strive to provide accurate service recommendations and ensure warranty coverage is applied appropriately. It's clear we fell short in your case. To understand the situation better, we'd like to speak with you directly. Our Service Manager, Jimmy, would like to review the details of your service visit and the part in question. You can reach Jimmy by email at cbtservice@vtaig.com. Jimmy can investigate why the warranty wasn't applied initially and ensure all our technicians are aware of proper warranty coverage procedures. We value your business and want to regain your trust. We are committed to providing exceptional service and ensuring a positive experience for all our customers. Please don't hesitate to contact Jimmy. We look forward to the opportunity to learn from this and improve our service department.

Camelback Toyota responded

Thank you for your recent service experience review. We sincerely apologize that the maintenance performed on your vehicle fell short of your expectations, especially after receiving such exceptional customer service from Quatarius. We understand your frustration that the oil filter replacement, fluid level checks, and tire rotation - all part of the service you paid for - were not completed. We take such omissions very seriously and want to assure you this isn't the standard of service we strive to provide. Our Service Manager, Jimmy, would like to connect with you to discuss your situation. He can be reached by email at cbtservice@vtaig.com to ensure a thorough investigation and resolution. Jimmy will explore any further steps we can take to regain your trust and demonstrate our commitment to exceptional service. We value your business and appreciate your feedback. Please don't hesitate to reach out to Jimmy if you have any questions or concerns.

Camelback Toyota responded

Thank you for your loyalty and for sharing your experience with us! We greatly appreciate your continued patronage at Camelback Toyota. Titus Petty and our entire service team strive to provide exceptional customer service, and we're thrilled to hear that you've had fantastic experiences with us over the years. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your trust and look forward to serving you for many more years to come!

Camelback Toyota responded

Thank you so much for your feedback! We're thrilled to hear that Chase provided you with great customer service and kept you well-informed throughout the process. Ensuring that your Camry remains safe and dependable is always our priority, and we're glad Chase could clearly explain what was needed. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Camelback Toyota responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Providing exceptional customer care and maintaining professionalism are core values we uphold, and we're glad we could meet your expectations. If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. We value your business and hope to see you again for any future needs you may have!

Camelback Toyota responded

Thank you for sharing your positive experience with us! We're glad to hear that your first visit for an oil change was great. We strive to provide excellent service to all our customers, and we look forward to welcoming you back for your future automotive needs. If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your business!

Camelback Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had the best service experience with us. Your satisfaction is our top priority, and we appreciate your feedback. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!

Camelback Toyota responded

Thank you for sharing your experience! We're delighted to hear that Adam provided quality service with timeliness and care. It's great to know that he made the right service suggestions and made you feel understood throughout the process. If there's anything else we can assist you with or if you have any more questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!