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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,084 Reviews

4,084 Reviews of Camelback Toyota - Service Center

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June 16, 2024

Teddy was great! Super nice answered all my questions!!! Adding words to meet minimum amount of words. More

by rkamper18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy
June 16, 2024

Incredible customer service. Got greeted right away and loved that I can keep track of the time frame on the text. Cesar and his co worker were honest and took care of my vehicle More

by NEZA.CARTIA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar from service depr
June 16, 2024

This dealer looks very clean and organized, all personnel is very professional. Great job guys. More

by DG85027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel in service
June 16, 2024

Very comfortable and professional. I had no pressure to communicate with them. Everything just on point. More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2024

Really appreciate how quick Jeremiah took care of me. In addition, to the consideration of arranging my transportation to get home to work and come back when my car was done. I live 6.3 miles away from t More

by psanchez313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Johnson
June 15, 2024

I was greeted immediately upon pulling up to the service area, and Joey checked me in. He was very upbeat and made me feel comfortable. My right rear passenger door would Not open from the inside, and he we More

by KATEANN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Whitaker
Jun 17, 2024 -

Camelback Toyota responded

Thank you for your feedback! We're thrilled to hear about your positive experience with Joey at our service area. It's great to know that Joey greeted you promptly, made you feel comfortable, and efficiently addressed the issue with your passenger door. We're glad that the recommended fluids were handled to your satisfaction and that Joey provided excellent service throughout your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 15, 2024

Ryan is always friendly and excited to help. Also honest and tells me what I need and don’t need. Great experience overall. Only negative thing I can think of is that I wish they had a quicker r More

by kelvinw0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Schumaker
Jun 17, 2024 -

Camelback Toyota responded

Thank you for your review and feedback! We're thrilled to hear about your positive experience with Ryan at our dealership. It's wonderful to know that Ryan is friendly, excited to help, and provides honest recommendations about your vehicle needs. We appreciate your suggestion regarding quicker initial responses upon arrival, and we'll work on improving our service efficiency in that regard. We're grateful for your loyalty and trust in us for future services, and we look forward to continuing to provide you with excellent customer service. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again soon!

June 15, 2024

excellent service, Mr. Edin, very attentive and responsible throughout the entire process of my purchase, it was the best experience More

by Juan jose estrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edin
Jun 17, 2024 -

Camelback Toyota responded

Thank you for your review! We're thrilled to hear that you received excellent service from Mr. Edin during your purchase process. It's wonderful to know that he was attentive, responsible, and made your experience the best it could be. Your satisfaction is our priority, and we appreciate your kind words about Mr. Edin's assistance. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you again in the future!

June 15, 2024

The car was serviced promptly and the staff was friendly and very accommodating.. staff tries their best to accommodate your schedule. More

by DAVE.DISCHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Grundsrom
Jun 17, 2024 -

Camelback Toyota responded

Thank you for your review! We're pleased to hear that your car was serviced promptly and that our staff was friendly and accommodating. Customer satisfaction is our priority, and we're glad that our team tried their best to accommodate your schedule. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future with the same level of promptness and friendliness.

June 15, 2024

This was a good car buying experience. I felt like the salesman tried to help me as he could. I purchased a used Camry and took delivery of it at night. I was told it had been detailed…. I More

by cdh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
bradley
Jun 21, 2024 -

Camelback Toyota responded

Thank you for your recent review, and for sharing both the positive and negative aspects of your experience. We're happy to hear you felt your salesperson was helpful throughout the car buying process. However, we sincerely apologize for the disappointment you encountered upon taking delivery of your used Camry. It's clear the detailing process fell short of our usual standards, and we understand how frustrating it must have been to discover dust, hair, and dirt after being assured the car had been cleaned. We also apologize for the empty gas tank and the lack of communication regarding your license plate preference. While these may seem like minor details, they certainly impacted your overall experience. We want to assure you that customer satisfaction is our top priority. To address these concerns directly, we would like to connect you with Katrina Coscarelli, our Client Relations Director. Katrina can be reached at kcoscarelli@camelbacktoyota.com. Katrina will personally investigate this matter. She can also discuss options for resolving the license plate situation and ensure this doesn't happen to future customers. We value your business and hope to regain your trust. We look forward to hearing from you and working towards a resolution that leaves you feeling confident in your purchase.

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