Camelback Toyota - Service Center

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that Ryan Schumaker and our team were able to meet your specific needs for your car. Providing personalized service is something we strive for, and we're glad we could make it happen for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that Joey provided you with exceptional service and promptly resolved your issue with a smile. At our dealership, customer satisfaction is our top priority, and we're glad Joey could assist you effectively. We appreciate your kind words and your trust in us. If you have any more questions or need further assistance in the future, please feel free to reach out. We look forward to serving you again at Camelback Toyota.

Camelback Toyota responded

Thank you for sharing your experience! We're thrilled to hear that Cesar provided you with excellent service once again. At Camelback Toyota, we strive to ensure that every customer receives friendly and efficient service, whether they have an appointment or not. We truly appreciate your feedback and your loyalty to our dealership. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to let us know. We look forward to seeing you next time at Camelback Toyota.

Camelback Toyota responded

Thank you for your feedback! We're thrilled to hear that you had an awesome service experience with us, especially on a busy Saturday. Cammerron will be delighted to know that their friendly and helpful assistance made a positive impact. We appreciate your five-star rating and look forward to serving you again in the future. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us for your automotive needs!

Camelback Toyota responded

We sincerely apologize for the unacceptable experience you had during your recent visit to our dealership. Providing efficient and professional service is paramount to us, and it is clear that we failed to meet these expectations during your interaction with our service advisor. We deeply regret the extended wait time and the lack of communication regarding the status of your tire replacement. It is unacceptable for our customers to experience such delays and confusion. The handling of your service request does not reflect the level of professionalism and organization that we expect from our team members. We understand your frustration and disappointment, and we apologize for any inconvenience this may have caused you. Your feedback is invaluable to us as we strive to improve our processes and provide better service experiences for all our customers. To discuss this matter further and to address any remaining concerns, we kindly ask that you contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Jimmy is dedicated to resolving issues promptly and ensuring that incidents like this are not repeated. Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our dealership.

Camelback Toyota responded

Thank you for sharing your recent experience with us. We appreciate your feedback and are pleased to hear that the service you received upon retrieving your vehicle met your expectations. While we're delighted that you found our service to be immaculate, we also acknowledge your comment about the wait time. We understand that your time is valuable, and we apologize for any inconvenience caused by the lengthy wait. Your satisfaction is important to us, and we are continuously working to improve our processes to ensure a more efficient service experience for our valued customers. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Jimmy is committed to addressing any concerns you may have and ensuring that your future visits are as seamless as possible. Thank you once again for choosing our dealership. We look forward to serving you again in the future.

Camelback Toyota responded

Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with us. Providing generous and professional service is our top priority, and we are pleased that Chase took good care of you, ensuring clear and prompt communication throughout the service process. Efficiency and timely repairs are crucial to us, and we're glad that we met your expectations in this regard. Your satisfaction means a lot to us, and we look forward to serving you again in the future. If there's anything else we can assist you with, please feel free to reach out. Thank you once again for choosing us!

Camelback Toyota responded

Thank you for sharing your experience! We appreciate your feedback. Yes, making an appointment ensures a smoother and quicker service process, especially during busy times. We strive to provide efficient and timely service to all our customers, and we're glad that your appointment helped expedite your visit. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you for choosing us for your automotive needs!