Camelback Toyota - Service Center

Camelback Toyota responded

Thank you so much for your feedback! We're thrilled to hear that our service team provided exceptional care for your brand new Camry during its first service. Ensuring strong communication and kindness are core values for us, and we're glad they made your experience positive. If there's anything else we can do for you or your vehicle in the future, please don't hesitate to reach out. We appreciate your trust in us!

Camelback Toyota responded

Thank you for sharing your experience! We're delighted to hear that the work on your vehicle was done to your satisfaction and that you received phenomenal customer service. Keeping wait times minimal is important to us, and we're glad it contributed to your positive experience. If there's anything else we can assist you with in the future, please feel free to reach out. We appreciate your feedback and your trust in our services!

Camelback Toyota responded

We're sorry to hear about your experience. It sounds like there was some confusion or miscommunication regarding the service recommendations. We strive to provide accurate and helpful information tailored to each customer's specific needs. If there was a misunderstanding or if you have any further concerns, please reach out to us directly so we can address them promptly. Your satisfaction is important to us, and we appreciate your feedback.

Camelback Toyota responded

Thank you for sharing your feedback with us. We apologize for any confusion or concern regarding the cost of your recent 5000 mile service. Providing transparent and fair pricing is important to us, and we regret that your experience did not reflect this. We strive to ensure that our service pricing is competitive and reflective of the quality of service we provide. However, it appears there may have been a misunderstanding or discrepancy in your service invoice that led to your dissatisfaction. To address your concerns and to provide further clarification on the charges, we encourage you to contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Jimmy is committed to addressing your specific situation and ensuring that any concerns regarding pricing are resolved promptly. Your satisfaction is our priority, and we appreciate your feedback as it helps us improve our services. We look forward to the opportunity to discuss this matter with you further and to regain your trust.

Camelback Toyota responded

Thank you for your feedback! We're glad Lorenzo could assist you with your battery warranty and that you were able to take care of your oil change ahead of schedule. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Camelback Toyota responded

Thank you for sharing your positive experience with us! We're delighted to hear that our team has been helpful from the beginning and continues to assist you. If there's anything else you need or any questions you have in the future, please feel free to reach out. We appreciate your feedback and look forward to serving you again!

Camelback Toyota responded

Thank you for your feedback and for bringing this to our attention. We apologize for any inconvenience caused by the longer-than-usual service time during your recent visit. We strive to provide efficient service and your experience does not reflect our usual standards. We will review this with our team to ensure we improve our service times in the future. We appreciate your patience and understanding, and we look forward to serving you better on your next visit.

Camelback Toyota responded

Thank you so much for your kind words and recommendation! We truly value your loyalty and trust in our service department. Michael French is dedicated to providing honest and professional service tailored to your needs, ensuring your vehicle remains in excellent condition for your retirement. We appreciate your feedback and look forward to continuing to provide you with outstanding service at Camelback Toyota. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing us!

Camelback Toyota responded

We're delighted to hear about your positive experience! Providing excellent service in a friendly environment is always our goal. We understand the importance of your time, and we're glad to hear that the waiting time met your expectations. Thank you for choosing us for your service needs, and we look forward to welcoming you back in the future. If there's anything more we can do for you, please feel free to let us know. Your satisfaction is our priority!

Camelback Toyota responded

Thank you for sharing your experience! We're thrilled to hear that you had a great service visit with us. Providing a relaxing waiting area and keeping you informed throughout the service process are priorities for us. Your feedback is valuable, and we appreciate your kind words. If there's anything else we can do to improve your experience further, please let us know. We look forward to serving you again in the future!