Camelback Toyota - Service Center

Camelback Toyota responded

Thank you for being a loyal customer for over seven years. We genuinely appreciate your continued patronage and are deeply sorry to hear about your recent experiences. Your feedback is invaluable to us, and we are committed to addressing your concerns thoroughly. We understand your frustration with rising prices and diminished services, including the discontinuation of complimentary car washes after oil changes. Our goal is to provide high-quality service and ensure customer satisfaction, and it is clear that we have fallen short of your expectations. Additionally, we apologize for the pressure you felt regarding the review requests from our service technicians. Our team should always interact with customers in a respectful and professional manner, and we are concerned to hear that this was not the case. Rest assured, we are looking into this matter to ensure our employees are treated fairly and that our customers have a positive experience. We are also aware that long wait times and crowded facilities can be frustrating. While we strive to accommodate as many customers as possible, it should not come at the cost of the quality of your service. We are reviewing our scheduling and capacity to improve your experience during your visits. To discuss your concerns in more detail and to find a resolution, we invite you to contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Jimmy is dedicated to ensuring our customers receive the best service possible and will be happy to assist you personally. Thank you again for your candid feedback. We hope to regain your trust and provide you with the exceptional service you deserve.

Camelback Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit. Your experience is not reflective of the high standards we strive to maintain. We understand how disappointing it must have been to receive your vehicle back after more than two weeks, especially after a significant service costing over $5,000, without it being cleaned or washed. The condition in which your vehicle was returned is unacceptable and does not meet our expectations for customer care and service quality. To address your concerns directly and ensure that we improve our services, we invite you to contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Jimmy is committed to making things right and will be more than happy to discuss your experience in detail and find a satisfactory resolution. We appreciate your feedback as it helps us to identify areas for improvement. We value your business and hope to have the opportunity to restore your trust in our services.

Camelback Toyota responded

¡Gracias por tu reseña! Nos alegra saber que tuviste una experiencia positiva con nuestro equipo amigable. Brindar un ambiente acogedor y asegurarnos de que nuestros clientes se sientan bien siempre es nuestra meta. Si hay algo más que podamos hacer por ti o si tienes algún comentario adicional, no dudes en hacérnoslo saber. ¡Apreciamos tu apoyo y esperamos verte nuevamente pronto!

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with our service and staff. Maintaining a friendly atmosphere and ensuring our waiting area is clean and comfortable are top priorities for us. If there's anything else we can do to enhance your experience further, please let us know. We appreciate your business and look forward to serving you again in the future!

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with us during your Tacoma's recall and service. Providing efficient and friendly service is always our goal, and we're glad we could exceed your expectations in terms of timing. We appreciate your trust in us to handle your vehicle's needs promptly and effectively. If you have any more questions or need further assistance in the future, please feel free to reach out. We look forward to serving you again at Camelback Toyota!

Camelback Toyota responded

Thank you for your feedback. We're pleased to hear that our service team resolved the issue with your battery and other parts promptly. We understand that unexpected expenses can be frustrating, and we strive to provide transparent pricing and value for the services we offer. If you have any concerns or questions about the pricing, please feel free to reach out to us directly. We appreciate your business and look forward to serving you again in the future.

Camelback Toyota responded

Thank you for your review! We're thrilled to hear that your car-buying experience with us was smooth and that our salesperson understood your needs well. Providing clear communication and guiding you through your options is something we take pride in. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Safe travels in your new vehicle!

Camelback Toyota responded

Thank you for your positive feedback! We're delighted to hear that you had a great service experience with us, and that Q provided fast and excellent treatment. Your satisfaction is our priority, and we appreciate your trust in us for your project. If there's anything else we can assist you with in the future, please feel free to reach out. Thanks again for choosing us!