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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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June 18, 2024

Q was super helpful. He was very diligent in communicating updates on the car and worked with my schedule. He was timely and very professional. Great service. More

by AALFARO19998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quatarius
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June 18, 2024

The dealership is always clean and the staff is very friendly. Waiting area is comfortable. More

by Ervin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Clark
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June 18, 2024

Since my daughter has been bringing her Camry to Camelback Toyota for over 15 years and has excellent experiences we decided to bring our newly purchased wheelchair accessible Sienna van here also. More

by CLAIREHOLMES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department - Adam
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June 18, 2024

The service and repair recommendations are a little screwy and are confusing…but I like the $40 oil change More

by GSJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 01, 2024 -

Camelback Toyota responded

Thank you for taking the time to leave your feedback regarding your recent experience with our service department. We are glad to hear that you appreciate our oil change offer. However, we apologize for any confusion or frustration caused by our service and repair recommendations. Clear and transparent communication is essential to us, and we regret that our recommendations may have seemed confusing. Your feedback is invaluable as it helps us improve our services and ensure that all our customers receive clear and accurate information about their vehicle’s needs. To address your concerns and provide a more detailed explanation of the recommendations you received, we invite you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy will be happy to review your service records, clarify any confusion, and ensure you have a complete understanding of your vehicle’s maintenance requirements. Thank you again for your feedback and for choosing our service center. We look forward to resolving your concerns and continuing to provide you with quality service.

June 18, 2024

Q was great during my appointment for service on my car, he communicated timeline well and made my experience pleasant. Thank you Q! More

by nursejamielynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quatarious
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June 18, 2024

I like haw they take care the costumes. And about the service I'm proud. Because my car since I they did some service it becomes like new. Appreciate More

by ALPHONCEIMANILAKIZA1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHELLE
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June 18, 2024

Technicians used 0W-20 oil for my 23 Corolla Cross XLE. The 2.0L for this vehicle calls for 0W-16.. not super uncommon of an oil weight especially given that a handful of Toyota models utilize this same oi More

by gwpawluk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Spector
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Camelback Toyota responded

Thank you for bringing this to our attention and for sharing your feedback regarding the recent service on your 2023 Corolla Cross. We sincerely apologize for any inconvenience this may have caused. We understand the importance of using the correct oil specification for your vehicle, as it directly impacts performance and longevity. We take such matters very seriously. To address this issue promptly and ensure your vehicle is serviced correctly, we invite you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy will personally oversee the resolution of this matter. Additionally, he will conduct a thorough review to prevent such occurrences in the future. We appreciate your understanding and patience as we work to rectify this situation. Thank you for bringing this to our attention, and we hope to restore your confidence in our service department.

June 18, 2024

Im satisfied with the service that i received on the day of service George was very helpful keeping me informed of what was going on More

by JULINAD101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Rodriguez
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June 18, 2024

Welcoming, Mike Romero is always helpful and pleasant. He takes excellent care of my needs More

by CHEADLEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike romero
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June 18, 2024

Jorge is always very polite and always takes the time to explain everything in detail to me. I appreciate his excellent customer service. More

by gargina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge A Rodriguez
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