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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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June 20, 2024

Every visit Cammeron Clark provides exceptional customer service and goes above and beyond to ensure i am being taken care of. Updates are provided on a vehicle status in a timely manner and it makes the se More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
cammeron clark service advisor
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June 20, 2024

Mike Romero makes this service department shine. His professional and friendly service has been consistent and excellent for a number of decades. More

by paulgryan
Recommend Dealer
Yes
Employees Worked With
Service department
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June 20, 2024

The staff is very helpful and kind. Easy check in process. Establishment is clean and easy to navigate. More

by chr.mitchell86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
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June 20, 2024

Took up to four hours to get a simple scheduled service completed. Service is poor. More

by YMALDO677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service - Maintenance
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Jul 08, 2024 -

Camelback Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for the extended wait time you experienced during your recent service appointment. Your time is valuable, and we regret any inconvenience this delay may have caused. We strive to provide efficient and timely service to all our customers, and it is clear that we did not meet those standards during your visit. We understand your frustration and want to assure you that we are taking steps to address this issue internally. To discuss your experience further and to address any remaining concerns, we encourage you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy is committed to understanding your situation and working to improve our service delivery. Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to serve you better in the future.

June 20, 2024

Always attentive and kind with the clients! From everyone… My dear Cammeron and others… Thanks More

by TATIANA BIXBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cammeron
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June 20, 2024

Good customer service was helped from beginning to end thank you Titus petty I like More

by ROCIOMARTINEZ0131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus petty
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June 20, 2024

Chase Jim is very customer service oriented. He ran to get my car when it was 100+ outside to bring my car. I am always greeted with a smile and friendly conversation. More

by ACHONG36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Jim
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June 20, 2024

Good and informative. Thanks for the services. Uriel was very good at making sure my visit was good. More

by LILLYSHUPLA143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uriel
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June 19, 2024

There was a mistake in our bill that was never corrected. When we asked the service advisor about the various inconsistencies in the invoicing and billing he apologized and said he was new and tried to say i More

by JOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy Colter
Report | Print
Jul 01, 2024 -

Camelback Toyota responded

Thank you for bringing your recent experience to our attention. We sincerely apologize for the billing mistake and the subsequent confusion and frustration it caused. Ensuring accurate invoicing and providing excellent service are top priorities for us, and we regret that we fell short in your case. To address your concerns directly and correct the billing mistake, we encourage you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy is dedicated to resolving customer issues and will work with you to review your invoice, clarify any discrepancies, and ensure that the matter is resolved to your satisfaction. Your feedback is invaluable as it helps us enhance our services and maintain the high standards our customers expect. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make things right.

June 19, 2024

very helpful especially Damian thank you for identifying the problem which we will get fixed soon More

by drmamorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
Report | Print
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