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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews

4,085 Reviews of Camelback Toyota - Service Center

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June 22, 2024

Always have excellent customer service on my visits. Very friendly and professional. The wait time is reasonable More

by PENNIE1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
June 22, 2024

I always get what I need, although I wish that costs could be lower. Simple maintenance is sometimes out of reach because of the service costs. Thanks. More

by JSPUDWILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce
June 21, 2024

You guys are lucky to have Jeremiah working for you. He’s a straight shooter. Been very helpful to me. Very pleased with his work. More

by MICAMPITO1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
June 21, 2024

Jeremiah took the time to explain all the services I needed which I very much appreciated ! More

by SHANIAMSALEEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah (Service advisor)
June 21, 2024

I wish that the wait time for the car service would be shorter, but I understand that there are a lot of cars being serviced as well. Overall, I think that your car service is great. More

by AZTIKAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
car maintenance
June 21, 2024

Have to spend unnecessary money before they fix anything. Couldn’t diagnose simple ball joint replacement without me buying tires. Nd alignment. Pretty much a scam Something for the atty general to investig More

by RICKC2222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jul 01, 2024 -

Camelback Toyota responded

Thank you for your feedback regarding your recent service experience at Camelback Toyota. We understand your frustration and want to assure you that our service department strives to be honest and transparent in our diagnostics and repairs. To ensure a fair and thorough investigation of this matter, we urge you to contact Jimmy, our Service Manager, directly at cbtservice@vtaig.com. We value your business and want to regain your trust. Please don't hesitate to reach out to Jimmy directly.

June 21, 2024

Service was excellent. My car needed to be checked for potentially a tire issue and Lane went beyond to help me and do an amazing job. More

by rgiroux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane Cherewatenko
June 21, 2024

Car was returned dirty with writing all over windshield. There was a surcharge for credit card use. More

by TOM.OWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jul 01, 2024 -

Camelback Toyota responded

Thank you for taking the time to leave a review. We sincerely apologize that your car was returned dirty and with writing on the windshield. This falls short of our standards for customer service. We would love the opportunity to discuss this further and ensure this doesn't happen again. Please contact Jimmy, our Service Manager, directly at cbtservice@vtaig.com. We appreciate your feedback and hope to regain your trust.

June 20, 2024

Very clear explanation of services, appointment kept on a timely basis, representative updated me frequently. More

by JLWADE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
June 20, 2024

I bring my 2012 Toyota Corolla to this dealership whenever I need services. I've always been well satisfied and worked with good service advisors. This last time was exceptional. I was paired with More

by SCOTTMIT02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Patnoe service advisor
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