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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews

4,085 Reviews of Camelback Toyota - Service Center

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July 15, 2024

I just want to say that Brandon W. was great as advisor. He coordinated with the warranty company to get my car repaired. He’s excellent and by far the best in what he does. He deserve More

by KOFFI2927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon W
July 08, 2024

Did factory recall on air bag. Your inspection of my 2005 rav 4 with 315,000 resulted in a service recommendation of 7,000 in repairs. Absolutely absurd. An example was battery pad More

by burtgcarlson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon with beard
July 08, 2024

They are very attentive and make sure the job is done right. Everyone I have dealt with at this dealership has been very nice and helpful. More

by CGCAPTAINJON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Ajayi
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2024

The service advisor's lack of knowledge led to the misplacement of parts and caused an extra trip to a body shop . More

by prewar.trebles.0x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Patnoe
Jul 12, 2024 -

Camelback Toyota responded

We apologize for the inconvenience caused by the mishandling of your service appointment. Providing accurate and knowledgeable service is crucial to us, and we regret that we fell short in your case. To address your concerns and ensure we rectify this situation, please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy is committed to understanding the details of your experience and working towards a resolution. Thank you for bringing this matter to our attention. We appreciate your feedback and look forward to the opportunity to improve our service.

July 05, 2024

When you talking about camelback dealership it all about good service,good customer care and professionalism More

by BYAMUNGURAPHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abou
July 05, 2024

Q was and is always great to deal with appreciate the service as alway. Thanks More

by JOHNTHRUSH
Recommend Dealer
Yes
Employees Worked With
Quatarius
July 05, 2024

I love this dealership. Abbas was my service advisor and was very polite and helpful. More

by moh2147193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbas Alramahy
July 05, 2024

It is not so much about the dealer as it is about the service Representative for the dealer. In this case Robert Gonzalez is tops in my estimation. He does everything a service representative should do t More

by ronlfloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service representive
July 05, 2024

Great service writer! Ridiculous over time charges! Meaning 30 min charge for a 10 min job!! Cliff Hotchkiss More

by RC_HOTCHK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
robert gonzales
Jul 12, 2024 -

Camelback Toyota responded

Thank you for your feedback regarding your recent service experience. We appreciate your positive comment about our service writer and apologize for any confusion or inconvenience caused by the overtime charges. Ensuring transparency and fair pricing is important to us. We would like to address your concerns directly and ensure that everything is resolved to your satisfaction. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy will be happy to discuss the charges in detail and work towards a resolution. Thank you for bringing this matter to our attention. We look forward to hearing from you and improving our service.

July 04, 2024

Muy bueno el servicio, quisiera darles las gracias en especial al trabajador Uriel que me mantuvo al tanto todo el tiempo de mi auto. También quisiera agradecer a Paloma que en todo momento me apollo y More

by ORTEGASADIEL91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocio Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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