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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,084 Reviews
Call Service Center (602) 264-2841

4,084 Reviews of Camelback Toyota - Service Center

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July 20, 2024

Very professional and great customer service. Karim and Scotty did a great job. The detail team did a horrendous job. About an 8 inch oval of gas was on the exterior below the gas area. Dust was More

by Steveboyce22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim and Scotty
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Jul 26, 2024 -

Camelback Toyota responded

Thank you for taking the time to share your experience. We're delighted to hear that Karim and Scotty provided you with professional and great customer service. However, we're genuinely sorry to learn about the issues you encountered with our detail team. This is not the standard we strive for, and we apologize for any inconvenience caused by the oversight. We appreciate your feedback and will address these concerns with our detailing team to ensure such incidents do not happen again. If there's anything more we can do to rectify this situation or if you need further assistance, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to serve you better in the future.

July 20, 2024

Robert was attentive and knowledgeable. Service was great. Quick and easy. We will come back for any service on our car More

by CJDON83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
robert
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Jul 26, 2024 -

Camelback Toyota responded

Thank you for your kind review! We're thrilled to hear that Robert was attentive and knowledgeable, and that you found our service to be quick and easy. Your satisfaction is our priority, and we're glad to know you'll be returning to us for any future service on your car. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!

July 20, 2024

Excellent service. Jeremiah is top notch and provides excellent service. Would recommend to all my friends. More

by dptrayler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Johnson
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Jul 26, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We're delighted to hear that you received excellent service from Jeremiah. Your recommendation means a lot to us, and we appreciate your kind words. If you or your friends need any further assistance, please don't hesitate to reach out. We look forward to serving you again!

July 20, 2024

No work done . ...or accomplished.... Unfortunateky.... 3hrs waste of customers time. No parts ...... Poor service..... More

by Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter nyguen service
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Jul 25, 2024 -

Camelback Toyota responded

Thank you for your feedback. We're very sorry to hear about your experience. We strive to provide efficient and effective service, and it's clear we didn't meet those expectations during your visit. Please reach out to our Service Manager, Jimmy, at cbtservice@vtaig.com so we can address your concerns and work towards a resolution. Your time is valuable, and we want to ensure future visits are much more satisfactory.

July 20, 2024

Friendly, service-oriented, my husband and I have purchased several new vehicles at Camelback for years. More

by Q3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
cesar ojeda
Report | Print
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your kind words and for being loyal customers over the years! We're thrilled to hear that you and your husband have consistently had friendly and service-oriented experiences. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to continuing to serve you in the future!

July 20, 2024

To date Camelback Toyota has taken care of my automobile needs and has been very accommodating from the sale to the service. I fully trust them to take care of my future needs. More

by Moleque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your wonderful review! We're thrilled to hear that we have consistently taken care of your automobile needs and been accommodating from the sale through to service. Your trust in us means a lot, and we're grateful for your continued support. If you have any future needs or questions, please don’t hesitate to reach out. We look forward to serving you again!

July 20, 2024

Problem was not fixed, next day service advisor calls me to tell me that there is a piece missing that the technicians forgot to put on the car and today Saturday my car is not turning on defined poor servi More

by leonaro oviedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Rodriguez
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Jul 25, 2024 -

Camelback Toyota responded

Thank you for sharing your experience, and we apologize for the inconvenience and frustration you’ve faced. It’s unacceptable that your issue wasn’t resolved properly and that your car is now not functioning as expected. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to look into this matter urgently, address the missing piece, and work towards getting your vehicle fixed promptly. We want to ensure you’re back on the road as soon as possible and appreciate your patience as we work to resolve this issue.

July 20, 2024

This dealership and all the employees especially Mauro I encountered was extremely helpful and knowledgeable. I will be coming back and referring others. Thank you and have a blessed day! More

by Michaelbrown148814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro
Report | Print
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our dealership and found Mauro to be extremely helpful and knowledgeable. We're excited to hear that you'll be coming back and referring others. Wishing you a blessed day as well!

July 20, 2024

Excellent service! My service advisor, Jorge, is great- he always takes good care of me and my 2016 Prius. I trust his expertise. More

by MDUER71704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez- 5 stars
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Jul 26, 2024 -

Camelback Toyota responded

Thank you for your excellent review! We’re thrilled to hear that Jorge provided you with great service and that you trust his expertise. It’s fantastic to know that he consistently takes good care of you and your 2016 Prius. Your trust and satisfaction are our top priorities!

July 20, 2024

Great service, as always! My service advisor, Jorge, is the best! He is knowledgeable, helpful and explains everything so well. I will be back! More

by MDUER71704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez
Report | Print
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your great review! We're delighted to hear that Jorge continues to provide you with excellent service. It's wonderful to know that his knowledge, helpfulness, and clear explanations make a difference for you. We look forward to seeing you again!

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