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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,084 Reviews

4,084 Reviews of Camelback Toyota - Service Center

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July 22, 2024

My experience was great from drop off to pick up. Friendly staff. Thorough communication. They were very accommodating when I could not get back to pick up my 4Runner until the next day. Thank yo More

by TAMILEA76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brandon
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your kind words! We’re thrilled to hear that your experience was great from start to finish, and that you appreciated the friendly staff and thorough communication. We’re glad we could accommodate you with the pickup timing. We’ll be sure to pass along your thanks to Brandon and the service team. If you need anything else, don’t hesitate to reach out!

July 22, 2024

Very happy with q and his help. Very happy with service. Thank and would like Q again as service agent. More

by TEMPLESD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
bery thankful for DJ.
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your feedback! We’re delighted to hear that you’re very happy with Q and the service provided. We’ll be sure to pass along your thanks, and we’ll be happy to assist you with Q as your service agent in the future. If you need anything else, just let us know!

July 22, 2024

Kahlil, Sam and the team took care of us. I hope to be back soon to trade in my truck. My wife loves her 4Runner. More

by PONCEANITA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kahlil, Sam
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your feedback! We’re delighted to hear that Kahlil, Sam, and the team took good care of you. It’s great to know that your wife loves her 4Runner. We look forward to assisting you again when you’re ready to trade in your truck. If you need anything else in the meantime, feel free to reach out!

July 21, 2024

Great service! Good communication and clear expectations from the staff. Would like to have scheduled services reduced to help with time of delivery More

by MONICA.BETANCOURTSMITH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lee
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your feedback! We’re glad to hear that you received great service and that communication and expectations were clear. We appreciate your suggestion about reducing scheduled service times and will consider it to improve our delivery efficiency. If you have any other suggestions or need further assistance, please let us know!

July 21, 2024

Peter was creat he went out of his way to see if he can do anything for my door but was happy to have him help me with my services and will be going back to Toyota More

by yeseniatg12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your review! We’re delighted to hear that Peter went out of his way to assist with your door and that you were happy with the service provided. We look forward to welcoming you back to Toyota for any future needs. If you need anything else, just let us know!

July 21, 2024

Jeremiah Did A Excellent Job Has Great Customer Service Skills My Service Done Was Excellent. More

by CGARCIA60294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your positive review! We’re thrilled to hear that Jeremiah provided excellent service and demonstrated great customer service skills. We’re glad to know that your service was done to your satisfaction. If you need any further assistance, please don’t hesitate to reach out!

July 21, 2024

Not happy with the undisclosed 3% service fee for using a credit card. I’ve been a customer for 15ish years and won’t be going back for service or to buy a new car because of the service fee. The ultimate More

by Nickel and dimed
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i dont want to rate an employee
Jul 25, 2024 -

Camelback Toyota responded

We’re sorry to hear about your frustration with the service fee. We understand how important transparency is in maintaining customer trust. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss your concerns and explore possible solutions. We value your long-time support and hope to address this issue satisfactorily.

July 21, 2024

Great service. The only thing is that when they ask you if you want to do an extra service via text, they put it in a very fine print that the parts will be extra a More

by HERBALTHYME2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your feedback! We’re glad to hear you received great service. We appreciate your comments about the communication regarding additional services. We’ll make sure to address the clarity of our text notifications to ensure there are no surprises in the future. If you have any other questions or need further assistance, please let us know!

July 21, 2024

Ryan Schumaker is the BEST Service Agent ever! Very responsive, helpful, and professional. I have been a customer for over 15 years and cannot say enough superlatives about the amazing service I r More

by gwoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Schumaker
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your amazing feedback! We’re thrilled to hear that Ryan Schumaker has provided you with exceptional service over the years. Your long-term loyalty and kind words mean a lot to us. We’ll be sure to pass along your praise to Ryan. If you need anything else, don’t hesitate to reach out. Thanks again!

July 21, 2024

Damian is always so helpful. He makes me feel welcomed every visit. So happy to have him More

by saucedalex1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Halloway
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your kind words! We’re thrilled to hear that Damian consistently makes you feel welcomed and is always helpful. We’re lucky to have him on our team and appreciate your feedback. If you need anything else, just let us know!

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