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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,089 Reviews

4,089 Reviews of Camelback Toyota - Service Center

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August 22, 2024

Nemo was readily available to discuss my options and help me make a decision regarding the service I needed. More

by gurudev_phx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Nemo
August 22, 2024

My service tech Titus was awesome, did a great job. The entire dealership as a whole is absolute trash. I’ve asked to not be called by them over 20x and I still get soliciting from sales about a car I More

by CJ101KELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Aug 22, 2024 -

Camelback Toyota responded

Hello CJ101KELLE, I apologize for any frustration you have experienced with this matter. Please contact me at your earliest convenience so I can assist you. I can be reached at 602-264-2841 or you can email me at: kcoscarelli@camelbacktoyota.com Thank you, Katrina Coscarelli

August 22, 2024

I never have any problems with service or help from my service advisor Cesar he’s the best . I can’t go wrong with caring from my vehicles More

by SCHAVEZ1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
August 22, 2024

Service adivisor is very friendly and kept me updated throughout. Timely hand over of the vehicle More

by onacis antony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
xavier, Ali
August 22, 2024

The part I needed was ordered. I was told to make an appointment the next week to install the part. I made an appointment a couple of weeks later. Arriving on time for my appointme More

by ERIC.S.ALBRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Aug 26, 2024 -

Camelback Toyota responded

Hi Eric, this is not the level of service we strive to provide, and we appreciate you bringing this to our attention. We aim to ensure that such issues are addressed promptly and do not recur. At your earliest convenience, please reach out to Casey Unger, our Parts Manager, at CUnger@vtaig.com. He will assist you with resolving this issue and provide you with the necessary updates on the part's availability. Thank you for your patience and understanding as we work to make this right.

August 22, 2024

Exceptional service The planning and appointment was perfect The estimate and follow up with findings worked perfectly My ca is operating well and your service attendant, Aaron was outstanding Thank y More

by CAM13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
August 22, 2024

The work was done fine. It is a large facility with lots of customers coming in at the same time so it feels impersonal. There was a question about cleanliness of my just More

by ChrisO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter
Aug 22, 2024 -

ChrisO responded

I was reached out to in an angry way because I gave an average review. Basically told I would not be getting good service in the future because I didn’t think this was 5star service. It is not my fault that this company views anything other than 5 as failing.

Aug 22, 2024 -

Camelback Toyota responded

Hello ChrisO, Thank you for reaching out. I apologize for any frustration this matter has caused you. Please reach out to me at 602-264-2841 at your earliest convenience. Sincerely, Katrina Coscarelli

August 22, 2024

Exelent customer service, time was ok and the coffee in waiting lobby was really good More

by Cecy2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron Arce
August 22, 2024

it was nice the people were helpful. both times I went it was a smooth process. More

by bri.haliburtonbrown3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane, Service
August 21, 2024

Robert Gonzales treated me like royalty! Everything was perfect. A b c d e f More

by BUUUUUTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Aug 21, 2024 -

Camelback Toyota responded

Thank you so much for the kind words and 5-star review of your experience with Robert Gonzales. We're thrilled to hear that you felt like royalty and that everything was perfect. We appreciate your feedback and hope to see you again soon!

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