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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,089 Reviews

4,089 Reviews of Camelback Toyota - Service Center

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September 11, 2024

I misheard in the call that my appointment was at 4:30 and when I got there at 4:25 I pull up my text messages and shortly realized that it says 12:30 but they were still able to take me in and finish in More

by CISNEROS.D1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adam
Sep 17, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We’re glad we could accommodate you despite the mix-up with your appointment time. It’s great to hear that we were able to complete your service promptly. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your understanding and look forward to serving you again!

September 09, 2024

Tire gauge pressure repair estimate was $200. During the repair, an additional $240 charge for a tire sensor. After 4.5 hours, the tire sensor light was still on. Ryan said that it should go o More

by janicet1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Schumaker
Sep 16, 2024 -

Camelback Toyota responded

We understand your frustration with the repair process and the unexpected changes in estimates. We strive to provide transparent and reliable service, and it's clear that we fell short in this instance. To address your concerns and find a resolution, we encourage you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your case in detail and work towards a satisfactory solution.

September 09, 2024

Samual was great to work with and the facility was very impressive. All around great experience. More

by SNATASAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
samuel ramirez
Sep 13, 2024 -

Camelback Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that Samuel provided great service and that you were impressed with our facility. It’s fantastic to know you had an all-around great experience. If you need anything else, please don’t hesitate to reach out. We look forward to seeing you again!

September 09, 2024

Chase did an Awsome job taking care of me as usual. He has excellent customer service skills and always puts the customer first. More

by sandovalroyjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Jim
Sep 13, 2024 -

Camelback Toyota responded

Thank you for the great review! We're thrilled to hear that Chase consistently provides excellent service and puts the customer first. We’ll be sure to pass along your kind words to him. We appreciate your continued trust in us and look forward to serving you again!

September 08, 2024

Easy to set up an appointment online, when I pulled up an attendant greeted me right away, my advisor told me that it would take 2 hours to get my vehicle back, and it took 2 hours. Best service ever. More

by SUSYMARQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Sep 12, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We’re thrilled to hear that setting up your appointment was easy and that our team provided timely and efficient service. It’s great to know we met your expectations. If you need anything else or have further feedback, we’re always here to help!

September 07, 2024

Ted was the service representative that helped me. He was thorough, helpful and easy to communicate with. I was anle to get my car back within a few hours More

by Bobby Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
Sep 12, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We're glad to hear that Ted provided thorough, helpful service and was easy to communicate with. It's great to know you got your car back within a few hours. We look forward to assisting you again in the future!

September 07, 2024

Unreliable, liars, they xx alot on sales, they only after your money, staff are rude More

by CV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Mejia, 1 star
Sep 11, 2024 -

Camelback Toyota responded

We strive to provide exceptional service and ensure every customer feels valued and respected. We would love to learn more about your experience. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can discuss this further and work towards a resolution. Your satisfaction is important to us, and we look forward to the opportunity to make things right.

September 07, 2024

No next service mileage sticker added after service, and there was white marker writing on the windshield that was not wiped off before giving me my vehicle back. More

by ASNCN73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
aaron arce
Sep 11, 2024 -

Camelback Toyota responded

We understand the importance of attention to detail, and we regret that your experience didn’t meet your expectations. The missing service mileage sticker and the windshield marker oversight are not up to the standard we strive for. To ensure these issues are addressed, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to assist you and make things right.

September 06, 2024

The review is for Michael Kane, the service representative. He was very helpful to us. More

by LOBACOJB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kane
Sep 12, 2024 -

Camelback Toyota responded

Thank you for taking the time to share your experience! We're glad to hear that Michael provided you with helpful service. We’ll make sure to pass on your kind words to him. If there's anything else you need or any other feedback you’d like to share, please feel free to reach out.

September 05, 2024

The service department is always very helpful. This time even getting me finished exactly when I had to leave. More

by MARGARETR129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service Michael Kane
Sep 12, 2024 -

Camelback Toyota responded

Thank you for your kind words! We’re glad to hear that our service department was able to assist you and ensure that everything was completed right on time. We appreciate your continued support and look forward to providing you with excellent service in the future. If you need anything else, just let us know!

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