Camelback Toyota

My wife and I have purchased 2 new cars from Camelback Toyota in the last 6 months and will likely never attempt to buy from any other dealer as long as we live in the Southwest. I came to CT with a stor Toyota in the last 6 months and will likely never attempt to buy from any other dealer as long as we live in the Southwest. I came to CT with a story, a sad one that I won't elaborate on here, but it is fair to say that Faye Foltz and her team had a significant task ahead of them in getting my wife and I into the vehicles we needed. Prior to our credit disaster, we had purchased many cars and new what it felt like to be treated with respect and attention when we had great credit. Conversely, we knew too well what it felt like to be treated like criminals when we approached the purchase process with less than perfect credit in other stores before we found CT. It is refreshing to find a group of professionals who do not fit the stereotype so commonly found in the car business, and who can make a difficult and sometimes embarrassing process actually enjoyable. Throughout our buying process on both vehicles, and even recent scheduled maintenance, I can honestly say that Camelback Toyota should be the model that all dealers strive for. My wife and I felt privileged to have had the fortune of experiencing true hospitality in the auto industry, honestly a 5-Star experience. I would challenge any buyer to visit Faye and Camelback Toyota prior to making a decision anywhere else, so they too could see what excellence in the industry TRULY means. We will be customers for life! Stevan and Kimberly Page 623-252-4578 More

We were given a great deal in working with Faye Foltz at Camelback Toyota Phoenix. She is friendly, knowledgable and courteous. GREAT JOB! A successful and easy car purchase. Camelback Toyota Phoenix. She is friendly, knowledgable and courteous. GREAT JOB! A successful and easy car purchase. More

Camelback Toyota was extremely helpful and the Customer service my family and I experienced at this dealership was more than 110%. I had come out for a visit to Arizona and had not intended to purchase a service my family and I experienced at this dealership was more than 110%. I had come out for a visit to Arizona and had not intended to purchase a new vehicle, however my 2005 VW Jetta had catastrophic transmission failure and was not economically feasible to fix. A stressful situation to say the least, The Camelback Toyota staff stepped up to the plate no matter how challenging the situation was, they were determined to make all areas of my car buying experience as stress free as possible and for that we are extremely thankful and wanted to share our story. John DeArmond and Melissa Greathouse along with the finance department and all the staff at Camelback Toyota kept everything rolling and answered all my questions, with my husband still back in Alabama, the staff made the experience stress free. Took the time for pictures to be texted back and forth to the conference calls to the online finance to the registration and finally the day I was picking up our preowned certified 2013 Camry not once did my family and I feel pressured into purchasing the vehicle which was a major relief. Camelback Toyota I can't thank you enough. Enjoying our car back home in Alabama..Thank You Camelback Toyota..Ya'll are Great !! More

I have given this dealership a good rating because my experience was very pleasant. Lou Alsaadi competently and efficiently listened to what it was I wanted and was able to accomplish the sale with frien experience was very pleasant. Lou Alsaadi competently and efficiently listened to what it was I wanted and was able to accomplish the sale with friendliness, efficiency and great customer service. The entire process took less then 2 hours. Once I began the process of confirming the financing, Nina Gonzalez and Denita Kaiser made that process run efficiently and smoothly as well. They answered any questions that I had and made me feel comfortable with the process and the information. It was a great experience and I love my vehicle from Certified Toyota! Thank you Lou, Nina, and Denita ! More

The experience was atrocious. We came to test-drive and maybe purchase a certified pre owned vehicle and the pressure to "sign and drive" was repulsive. How is a dealership going to try to sell us a vehicl maybe purchase a certified pre owned vehicle and the pressure to "sign and drive" was repulsive. How is a dealership going to try to sell us a vehicle for $32,000 and out the door $40,000? Hmmm, I know there are sales tax, license and doc fees but that shouldn't equate to $8,000 on the bottom line. I saw the document and they quoted us an average interest rate of 11%+. They alleged the interest rate to be "average". They never asked us about our credit rating. They said the interest rate may come down a bit but kept telling us an APR of 11% was average. Eventually I just stopped listening to them because they are full of it. 11%? Really? Fool someone else. I looked at my fiancé in disbelief. I straight up asked them without hesitation, "How much business do you lose when you show people an 11% rate?". They didn't respond. I questioned who would sit and work a deal? Not us! We realized quickly they didn't think we were knowledgeable about interest rates and financing. Shame on them. The very fact that they tried telling us we would finance a 2013 Toyota Highlander for $909/mo was outrageous. This is a Toyota Highlander folks, not a Mercedes. I'll pay that for a Mercedes. We had lunch plans on this particular day with my fiancé’s mother and told them we had to go. Instead they tried to convince us they had Schlotzskys Deli cater and that we should have lunch there and discuss the deal. I don't think so. We checked out the moment they tried to convince us an APR of 11% was normal. Yeah, ummm, okay. We were adamant that we were leaving despite their influences to keep us. We left and it wasn't until the next few days when they called us incessantly and claimed to tell us we could walk out the door with the vehicle for $33,000. Thanks Toyota, we were so repulsed by your antics we purchased a beautiful SUV elsewhere, a 2012 certified pre-owned with only 10,000 miles and guess what, we financed at 3.40%. Not too shabby of an interest rate on a used vehicle. I would say that we did a heck of a lot better than a 2013 Highlander with 16,000 miles financed at 11%. Good luck with that... More

We are no strangers to the new car process as we frequently change out our vehicles. Jake and his team at Camelback Toyota made our lease transaction a pleasurable experience. We valued the profes frequently change out our vehicles. Jake and his team at Camelback Toyota made our lease transaction a pleasurable experience. We valued the professionalism and care we received. Everyone on staff was great to work with and the attention to detail was fantastic. Good job!! More

I had not been in an auto dealership in 10 yrs or so, having used an auto broker in those years. I spoke with Tracy Scrip on the phone and appreciated his genuine-ness, interest in helping me and the fac having used an auto broker in those years. I spoke with Tracy Scrip on the phone and appreciated his genuine-ness, interest in helping me and the fact that there was no pressuring me. Tracy quoted figures to me over the phone based on the information I provided. When I met him in the dealership, there was no change or adjustment in what he had told me on the phone. He and the team were professional and sensitive to my time. Overall it was a great experience and I would highly recommend this dealership and Tracy. More

Everyone did their job and gave us the best service and deal. With the exception of the closer. And he did exactly what his job entailed. So compliments to his looking out for the dealership. Kudos to Mr. deal. With the exception of the closer. And he did exactly what his job entailed. So compliments to his looking out for the dealership. Kudos to Mr. Murray for having a quality team. More

Having to be forced suddenly to buy a replacement car due to our 1997 chevy being totaled, We needed a car sooner than we thought. Absolutely no pressure and Lou, after contacting him via their awesome web to our 1997 chevy being totaled, We needed a car sooner than we thought. Absolutely no pressure and Lou, after contacting him via their awesome website, we figured buying new was the best option available. The dealership made us feel more than a buyer, made it as painless as possible. Wendy, in finance did great explain clearly the fine print details. I would like to give a shout out the Kim Mckay for putting together a great fun owners appreciating event. Nice to meet the service staff and learn about our car plus always makes herself available. Customers for life is our choice and we think you should check them out, we think you will agree. Stuart & Linda Abraham More

After several trips to different dealers our final stop was camelback where we met the amazing Faye. Faye is by far the BEST salesperson we have ever dealt with. She was helpful and tried extremely hard to was camelback where we met the amazing Faye. Faye is by far the BEST salesperson we have ever dealt with. She was helpful and tried extremely hard to get us in a car that we wanted in the color that I wanted. We got a great deal and she was always pleasant. The buying experience I had with Camelback Toyota will forever have me coming back to their dealer. Altogether we spent a couple hours at the dealer. After signing all the paperwork late one night we went back the next day for delivery of the car. Wendy and Tim also helped us and they were both helpful and worked with us. Thank You Camelback for my NEW Box!!! I will be a lifetime customer. More