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Camelback Toyota
Phoenix, AZ
5,216 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 5,216 reviews
September 03, 2015
Top notch, I HAVE GIVEN THE RATING THAT I HAVE BECAUSE IT REFLECTS MY EXPERIENCES EVERY TIME I HAVE GONE TO CAMELBACK TOYOTA FOR ANY REASON. IT IS INDEED, REFRE I HAVE GIVEN THE RATING THAT I HAVE BECAUSE IT REFLECTS MY EXPERIENCES EVERY TIME I HAVE GONE TO CAMELBACK TOYOTA FOR ANY REASON. IT IS INDEED, REFRESHING IN THIS TIME AND AGE TO HAVE A DEALERSHIP THAT IS AS GOOD AS THIS ONE IN EVERY RESPECT. EVEN THE GUY IN THE LITTLE EATDING AREA IS REFLECTIVE OF THE OVERALL IMPRESSION OF C.T. I HOPE THAT THE BUSINESS PROSPERS - AT LEAST FOR THE TIME THAT I HAVE LEFT (I'M 83) TOO MAKE USE OF THE SERVICE THERE, AND FOR YEARS BEYOND THAT. WHATEVER FORMULA YOU HAVE FOR RUNNING A BUSINESS, IS WORKING TO THE FULLEST. REV. G. HILL More
by Rev. Gordon Hill
Employees Worked With
Ed Hammers
August 10, 2015
Excellent service dept for the past 20 years Camelback Toyota service dept has been our choice for for the past 20 years. Alphonso Delacruz was our previous adviser (promoted to supervisor) and Camelback Toyota service dept has been our choice for for the past 20 years. Alphonso Delacruz was our previous adviser (promoted to supervisor) and Chris Mill present adviser are very customer oriented and efficient. The technicians are very skilled///seasoned.....I have never left the service area with any doubt...it was done right the first time More
by nancy
Employees Worked With
R. Elizondo certified technician, Chris Mill, Alfonso DeLacruz
August 06, 2015
10K Mile service visit Excellent service team! I purchased my Tundra at Camelback. It's been a very positive experience and this dealership demonstrates professionalism and Excellent service team! I purchased my Tundra at Camelback. It's been a very positive experience and this dealership demonstrates professionalism and excellent customer support in sales and service. I have lived all over the country always having owned Toyota's and it gives me great peace of mind to know that I have found a dealership that takes great care of my vehicle. More
by Josie720
Employees Worked With
Chris Mill, Louai Alsaadi, Lauri Vitali
August 01, 2015
Returning customer...after bad experience Jon Cinkovich is my new advisor at this location ....exceptional service and attention to detail. Delivered on all things promised. A man of his word. Jon Cinkovich is my new advisor at this location ....exceptional service and attention to detail. Delivered on all things promised. A man of his word...rare in this field. Since I manage a small fleet I may have to bring all my trucks to him. I do NOT like the fact there is no commercial side to this dealership. The range of the shuttle service definitely discourages new business. Maybe they don't need new business... Jeena the cashier handled all paperwork and answered all side questions I requested answers to. None of the usual "I don't know" answers one is accustomed to getting. Great job Team Toyota. Awesome indeed.. More
by USVET 17
Employees Worked With
jeena cashier , Jon Cinkovich
July 14, 2015
Great Service always Have used them for many years. All the way back to 80's Great Dealership. Kim McKay and Mohamad Swellam have Been Very Helpful and always will to do w Have used them for many years. All the way back to 80's Great Dealership. Kim McKay and Mohamad Swellam have Been Very Helpful and always will to do what they can to help. I appreciate them Both! Gary andManuela Lyon More
by Manuela Lyon
Employees Worked With
Other Employees :
Todd Adams "serviced both cars ", Kim McKay, Alfonso DeLacruz, Mohamed Sweillam, Gary Miller
June 30, 2015
Best service professional JOSE T. MY SERVICE ADVISOR IS THE BEST IN THE BUSINESS. HE IS ALWAYS HAPPY TO SERVICE MY TRUCK. HE KEEPS IN INFORMED ON RECALLS AND SERVICE BULLETINS. JOSE T. MY SERVICE ADVISOR IS THE BEST IN THE BUSINESS. HE IS ALWAYS HAPPY TO SERVICE MY TRUCK. HE KEEPS IN INFORMED ON RECALLS AND SERVICE BULLETINS. I'LL ALWAYS TAKE MY TUNDRA TO JOSE. More
by Jimbo88
Employees Worked With
Jose Tijerino
June 26, 2015
Mo is the best! I have been buying cars from Mo for over 15 years. I bought cars for my sons and my Mother. Mo has always been kind, courteous and fair. I will alw I have been buying cars from Mo for over 15 years. I bought cars for my sons and my Mother. Mo has always been kind, courteous and fair. I will always buy from Camelback Toyota and Mo. More
by marmas
Employees Worked With
Mo Falsafi
June 16, 2015
Always a positive experience Great customer service; Ed Hammers, my Service Advisor always review the work; keeps things organized; and has me on my way at projected time. Very co Great customer service; Ed Hammers, my Service Advisor always review the work; keeps things organized; and has me on my way at projected time. Very comfortable customer waiting and work areas; two levels for quiet or active activities. Cafe with healthy options available. Have purchased my last two Camrys from Camelback......always return here for the best deal......and professional, courteous service. More
by wfritz
Employees Worked With
Ed Hammers
June 12, 2015
EXCEPTIONAL SERVICE I always serviced my Toyota Camry XLE and other Toyota's at Camelback Toyota - I always had exceptional service, never had any issue with the car af I always serviced my Toyota Camry XLE and other Toyota's at Camelback Toyota - I always had exceptional service, never had any issue with the car after service, they always wash the car, go out of their way to accommodate my needs, very diligent I never wait much for my car, the service representative are very professional, courteous, honest about the issue and never ever try to inflate the scope of work to be done to get it back on the road in excellent condition - I trust those guys with my car and if the car will be in the shop for an extended period of time, they arrange to get me a loaner - In all my life and dealing with dealerships, Camelback Toyota with its staff and facilities definitely stands out above them all and this is my honest opinion of those guys which I am putting on this website to let everybody know how good and honest and professional they are and that I am pleased and glad for coming across such a dealership. More
by Med Osman
Employees Worked With
Jose Tijerino, Mohamed Sweillam
June 03, 2015
Worst experience ever. DO NOT DO BUSINESS HERE.. I was in the market for a new Highlander after driving one for 11.5 yrs and making the mistake of trading “up” to an Acura MDX. Decided that I wanted I was in the market for a new Highlander after driving one for 11.5 yrs and making the mistake of trading “up” to an Acura MDX. Decided that I wanted to go back to the Highlander. The first sales person I worked with, starting a couple of months ago was very pleasant and not pushy. When I decided that I was going to go thru with the purchase and after research and visiting/test driving Highlanders at pretty much every other dealer ship in the valley I call the sales person and told him I was ready to buy and that I had deals in hand and in writing for the Highlander along with trade in value of my Acura. I gave him specifics (trim line, color combo etc.) of what I wanted. His first response was that color combo is not available here and there is none in the region that will be available for the next few months. He proceeded to say he had some on the way none of which matched my specs. I told him that I had offers from two other dealers in the Valley that had the color combo that I wanted, so next email was “ ok I found one for you being built and delivered mid to late June, “which I was fine with. Now he tells me that since he has to have the inventory redirected that I needed to come in and get the deal hammered out for the trade, new purchase price etc. and put a “hold” deposit down. Ok I’m fine with that so far and have done my research on the trade in value of my Acura and the price of the new Highlander. So I make an appt for a Saturday afternoon at 4 pm, to finalize everything. So far so good …………that all changed as soon as I walked in to the dealership, first off I was a little early, no problem I told the millions of sales people that I was fine waiting as I liked the guy I was working with and knew the situation. So of course they take me to a table in the showroom and sit me down. No less than 5 minutes later some other loser sales person comes up and says the guy I’m supposed to talk to is busy and he will help us. WHAT A JOKE, this guy had no clue what had transpired, and he was unhelpful as all get out. He finally found the vehicle I was looking for, gave me the spec sheet with a price about $4000 higher than the other two dealers I had written quotes from. He then back tracked on the price when I pointed that out. The next thing was him screwing me on the trade in of the Acura. He got the keys went and looked at it, then of course proceeded to NOT have a clue what model it was or what the additions were on it. He did get the info on how much I owed on it though. Next step was him saying, ok if this is the vehicle you want let’s get a deposit on it…WHAT??????? Where is the actual price/trade in etc. in writing? His response was well the trade in value will change by the time the vehicle is delivered – in 3 weeks??????Really????? So I tried to get a firmer quote on the trade in value, and his response was and I kid you not “well we will give you more than you owe on it” seriously, I hope so I bought the xxxx thing used 6 mos. ago, got a good deal on it, plus the majority of the depreciation was already taken off AND put $15,000 down on it. So you are going to base your trade in value on that? What a bunch of xx. He finally gave me a figure for the trade in value and I laughed at him and told him their dealership was at least $10,000 off from the other 2 that I have been dealing with. Needless to say I walked out of the dealership and will never make the mistake of trying to do business there again. I might add that I’m a single woman and have bought my share of vehicles over the years, but never had I had such horrible experience. This was by far the biggest rip off dealership I have dealt with. More
by jlm
Employees Worked With
Ty was the first sales person I dealt with I can't and don't want to remember the 2nd one.
