Camelback Toyota

The experience was atrocious. We came to test-drive and maybe purchase a certified pre owned vehicle and the pressure to "sign and drive" was repulsive. How is a dealership going to try to sell us a vehicl maybe purchase a certified pre owned vehicle and the pressure to "sign and drive" was repulsive. How is a dealership going to try to sell us a vehicle for $32,000 and out the door $40,000? Hmmm, I know there are sales tax, license and doc fees but that shouldn't equate to $8,000 on the bottom line. I saw the document and they quoted us an average interest rate of 11%+. They alleged the interest rate to be "average". They never asked us about our credit rating. They said the interest rate may come down a bit but kept telling us an APR of 11% was average. Eventually I just stopped listening to them because they are full of it. 11%? Really? Fool someone else. I looked at my fiancé in disbelief. I straight up asked them without hesitation, "How much business do you lose when you show people an 11% rate?". They didn't respond. I questioned who would sit and work a deal? Not us! We realized quickly they didn't think we were knowledgeable about interest rates and financing. Shame on them. The very fact that they tried telling us we would finance a 2013 Toyota Highlander for $909/mo was outrageous. This is a Toyota Highlander folks, not a Mercedes. I'll pay that for a Mercedes. We had lunch plans on this particular day with my fiancé’s mother and told them we had to go. Instead they tried to convince us they had Schlotzskys Deli cater and that we should have lunch there and discuss the deal. I don't think so. We checked out the moment they tried to convince us an APR of 11% was normal. Yeah, ummm, okay. We were adamant that we were leaving despite their influences to keep us. We left and it wasn't until the next few days when they called us incessantly and claimed to tell us we could walk out the door with the vehicle for $33,000. Thanks Toyota, we were so repulsed by your antics we purchased a beautiful SUV elsewhere, a 2012 certified pre-owned with only 10,000 miles and guess what, we financed at 3.40%. Not too shabby of an interest rate on a used vehicle. I would say that we did a heck of a lot better than a 2013 Highlander with 16,000 miles financed at 11%. Good luck with that... More

We are no strangers to the new car process as we frequently change out our vehicles. Jake and his team at Camelback Toyota made our lease transaction a pleasurable experience. We valued the profes frequently change out our vehicles. Jake and his team at Camelback Toyota made our lease transaction a pleasurable experience. We valued the professionalism and care we received. Everyone on staff was great to work with and the attention to detail was fantastic. Good job!! More

I had not been in an auto dealership in 10 yrs or so, having used an auto broker in those years. I spoke with Tracy Scrip on the phone and appreciated his genuine-ness, interest in helping me and the fac having used an auto broker in those years. I spoke with Tracy Scrip on the phone and appreciated his genuine-ness, interest in helping me and the fact that there was no pressuring me. Tracy quoted figures to me over the phone based on the information I provided. When I met him in the dealership, there was no change or adjustment in what he had told me on the phone. He and the team were professional and sensitive to my time. Overall it was a great experience and I would highly recommend this dealership and Tracy. More

Everyone did their job and gave us the best service and deal. With the exception of the closer. And he did exactly what his job entailed. So compliments to his looking out for the dealership. Kudos to Mr. deal. With the exception of the closer. And he did exactly what his job entailed. So compliments to his looking out for the dealership. Kudos to Mr. Murray for having a quality team. More

Having to be forced suddenly to buy a replacement car due to our 1997 chevy being totaled, We needed a car sooner than we thought. Absolutely no pressure and Lou, after contacting him via their awesome web to our 1997 chevy being totaled, We needed a car sooner than we thought. Absolutely no pressure and Lou, after contacting him via their awesome website, we figured buying new was the best option available. The dealership made us feel more than a buyer, made it as painless as possible. Wendy, in finance did great explain clearly the fine print details. I would like to give a shout out the Kim Mckay for putting together a great fun owners appreciating event. Nice to meet the service staff and learn about our car plus always makes herself available. Customers for life is our choice and we think you should check them out, we think you will agree. Stuart & Linda Abraham More

After several trips to different dealers our final stop was camelback where we met the amazing Faye. Faye is by far the BEST salesperson we have ever dealt with. She was helpful and tried extremely hard to was camelback where we met the amazing Faye. Faye is by far the BEST salesperson we have ever dealt with. She was helpful and tried extremely hard to get us in a car that we wanted in the color that I wanted. We got a great deal and she was always pleasant. The buying experience I had with Camelback Toyota will forever have me coming back to their dealer. Altogether we spent a couple hours at the dealer. After signing all the paperwork late one night we went back the next day for delivery of the car. Wendy and Tim also helped us and they were both helpful and worked with us. Thank You Camelback for my NEW Box!!! I will be a lifetime customer. More

When my sister and I first arrived Thomas Coggins was very friendly and offered to show us around. He asked us questions and tried finding out what I liked as opposed to pushing me around the lot to cars very friendly and offered to show us around. He asked us questions and tried finding out what I liked as opposed to pushing me around the lot to cars he wanted me to buy. I didn't once feel like he was being pushy, like many car dealers are. Once I made my decision, there of course was a lot of back and forth. He still kept an amazing attitude. I signed my paperwork with Tyler Martin. Seeing as we were there from 1:30 in the afternoon to 9:00 at night he kept the attitude light and fun. It was refreshing being around someone who was still so happy to be there, even though they closed at 7:00. Both Thomas and Tyler didn't once seem irritated we kept them there and they both made sure I got a great deal. I will definitely recommend this dealership because of its excellent customer service and great employees. More

I just want to say that I love Craig! He made my experience with Toyota like none I have ever had before. He was easy to talk too and easy to deal with. There was no pressure in buying something th experience with Toyota like none I have ever had before. He was easy to talk too and easy to deal with. There was no pressure in buying something that I really didn't want to buy. When I arrive he had everything ready to go and had what I wanted to look at available, this made the whole experience that much better. He really knows his stuff as far as cars go and every question that I presented he had no fear of answering! I would totally come back and buy another car from Craig. I have already recommended him to my friends and told the about the great customer service to expect. I can't wait to come back and buy another car! Craig is a total asset to Camelback Toyota and the Toyota family! More

We were looking to replace a totaled vehicle and Camelback Toyota had a bigger inventory of the certified cars that we were looking for. I gave Tracy the price I needed him to beat and he beat it w Camelback Toyota had a bigger inventory of the certified cars that we were looking for. I gave Tracy the price I needed him to beat and he beat it with the exact car that we wanted and fit our needs. There was no price haggling or game playing and we were in and out in a reasonable amount of time. We were treated very well when we were at the dealership and left with smiles...not something we expected! More

Back in March I worked with Craig Rusin and he was awesome...I bought my dream car and love it. It was the best car buying experience and Craig Rusin made it happen with Camelback financing dept help. awesome...I bought my dream car and love it. It was the best car buying experience and Craig Rusin made it happen with Camelback financing dept help. It was such a good experience took my daughter to Craig to get a Prius too...highly recommend his service and experience and knowledge. More