Camelback Toyota

great customer service Mike miller, that's the best salesman. I bought toyota corolla 2015. Very good car so far. He will walk through from beginning to end. Very nice gentl Mike miller, that's the best salesman. I bought toyota corolla 2015. Very good car so far. He will walk through from beginning to end. Very nice gentleman with Andy from finance department both are great guys. Best customer service, good collection of cars and trucks. Once again thank you Mike and Andy More

Friendly & Exceptional Service This has been my 2nd visit to The Toyota Service department and both have been the best experiences I've had to date. My service adviser, Carl L, has This has been my 2nd visit to The Toyota Service department and both have been the best experiences I've had to date. My service adviser, Carl L, has open me up to benefits of my vehicle, that I hadn't known about. He has provided answers to all my service needs. He is the reason for my continued service and my future purchase of Toyota vehicles. GREAT JOB CARL!!! More

service Truly harkens back to a time of truly amazing service, Courteous, helpful, fast and thorough. Toyota should be very proud to be represented by Camel Truly harkens back to a time of truly amazing service, Courteous, helpful, fast and thorough. Toyota should be very proud to be represented by Camelback's staff. More

Best Service when getting a tune up or repairs! Jose is always helpful! Him and the service that Camelback Toyota provides is one of the best I been. My 2011 Camry was out quick and painless, withou Jose is always helpful! Him and the service that Camelback Toyota provides is one of the best I been. My 2011 Camry was out quick and painless, without any hassle. Jose always goes through everything, thoroughly explains your situation and giving the best options, making sure your car is greatly taken care of at the best price! I would recommend this dealership to everyone, no matter how far the drive. More

Camelback Toyota FAR EXCEEDS EXPECTATIONS!! On the day before Thanksgiving, I had a blow out on the way to work. I took my Toyota Highlander (2008) to Robert at Camelback Toyota at lunch, 12:noo On the day before Thanksgiving, I had a blow out on the way to work. I took my Toyota Highlander (2008) to Robert at Camelback Toyota at lunch, 12:noon.... Robert was able to source the tire, have it balanced, installed, and get me on my way to Thanksgiving dinner in Flagstaff, by 4:35 the same day... and I had no appointment either. Robert has set the bar for performance and has provided CUSTOMER DELIGHT by exceeding expectations. More

Overall Disappointment Kim McKay was defensive. John O'malley was very unhelpful. and Ross Ehler had not interest in helping with the issue at hand with the contract. July Kim McKay was defensive. John O'malley was very unhelpful. and Ross Ehler had not interest in helping with the issue at hand with the contract. July 9, 2014 at 5:00pm my meeting with John O'malley and his attorney. The one thing I will always remember about this dealership is when John O'malley asked me what I wanted. I told him that I wanted out of the deal because of the issues with the contract not being done correctly, the email sent to my personal email by Chris Mill thanking me for the awesome survey. even though I had never surveyed the dealership. My original copy of the Mechanical Protection Plan had my signature and date but after meeting with Ross Ehler, he gave me copies of the MPP documents and other documents that I had signed that they had on file. Their copy of the MPP had boxes checked that were not on my original. John O'malley and his attorney Davis Bauman present, asked again what I wanted I told them I never want to come back to this dealership. John O'malley said I don't want you to come as my customer and his attorney said there is other dealerships out there. And all the above occurred on July 9, 2014 and lasted less that 25 minutes My recommendation to any consumer is to steer far away from this dealership. About two days ago I was at the mall and a female driving a black Jeep Cherokee asked me, Did you write that on your windows. I said yes. She voluntarily told me that this dealership had done her wrong 20 years ago. She said she would never go back to Camelback Toyota or buy a Toyota product ever again. This weekend I went to my home town and I met my sisters friend. She asked me who owns that red Scion with the writing on the windows. I said me, why? She says I love it. She continues to explain that her dad bought a 4Runner from them. She said I not sure what happened but he took the 4Runner back to the dealership and gave them back the keys and title to the 4Runner. She explained that it was not a good experience and that she and her family would not recommend this dealership to other people in town. On 103014 we were at the theater on central and McDowell we got there at 7pm and after the show was over we went to our car seen that someone had put what we thought was an advertisement on the windshield. The following day I just happened to look at it and the note read as follows: Toyota ***** come to Midway Chevrolet on 23rd add Bell we will get you hooked up. Toss the piece of **** and on front of this paper is Midway Chevy contact information and phone numbers. I take it he seen what I had posted on my back window of my scion about my experience with Camelback Toyota. 032115 I was looking at my emails and I got an email with the header Happy Anniversary and Camelback Toyota logo under the header congratulating me on my one year purchase of my Scion. It also goes onto say if I have questions to please contact the dealership, or if I have any friends or family that are looking for a new vehicle to contact them. It further says Happy Anniversary once again and in closing it has the name of one the sales consultants. This goes to show that the right hand does not know what the left hand is doing. How coincidental that one year later after my second Scion purchase I have an attorney from the dealership contacting me. (it's not their general counsel attorney Davis Bauman of the Van Tuyl Group from the above post, now it's a law firm called Clark Hill) and that they are representing Camelback Toyota. Now my question to the dealership is how many attorneys, Sales, General Sales Managers, Customer Relations managers, or General Managers does it take to fix a problem? Yesterday I also told a total stranger my story about what happened with my Scion at Camelback Toyota. She responds to me let me guess Camelback Toyota. I said well yes. I said to her how did you know? She says to me my friend worked for them and he left. I asked her why did he leave, she responded he left because of the business practices. In the latter days of August John Fern the controller came to my partners work and made contact with him while he was working on the sales floor. John asked my partner if he was so and so. My partner was finishing a transaction with a customer and my partner said yes. The controller hands him a business card with his name on it and told my partner to have me contact the their attorney. John Fern was not there to make a purchase but to deliver a message from the dealership. John Fern indicated to my partner that Kim McKay the Customer Relations Manager at Camelback Toyota had told him to go to my partners work and talk to him. Now mind you that my partner did not sign a contract with the dealership, I signed the contract with the dealership. So Mr. Fern's contact with my partner would be considered inappropriate or third party harassment. 092515 I was at Staples on 18th and Camelback. I had an older lady that was passing by my Toyota Scion that I bought from Camelback Toyota. She says to me what's this on the window and why do you have these comments on the window. I explained to Rose what happened at Camelback Toyota. My interactions with John O'mally, his attorney's and Kim McKay. Rose says to me. Do you know Kim McKay. I said yes I do. I had many bad interactions with her. I also showed Rose the email that Camelback Toyota attorney's has sent me. She says to me I just bought a brand new car and the check engine light is already coming on. Rose's account with the dealership has been negative and they have been giving her a hard time over this check engine light. Rose says I don't get why people can't do the right thing. More

The customer came first I haven't driven a car in 15 years. My husband and I share a Tundra. Some days getting in and out of the truck is difficult. I did my research and I haven't driven a car in 15 years. My husband and I share a Tundra. Some days getting in and out of the truck is difficult. I did my research and the Venza was the best car for me. We traveled 3 hours to get to Phoenix and didn't get to the dealership until late afternoon. It was 108 degrees and hot, hot, hot. After test driving a couple of vehicles, we knew what we wanted but were too fatigued to finish the deal. Many sales people would try and hold you hostage with the prospect of a better deal if you sign on the dotted line right then. Our sales team treated us with respect and integrity. I know they would have liked to complete the deal right then but it was not in our best interest. We needed to rest. We told them that we would see them the next day to conclude our business and we did. We are very happy with our purchase and experience. More