Camelback Toyota

Helpful, respectful and patient John was the first person who approached me as I got out of my car, and my worry of a shark-like car salesman immediately vanished the minute he said John was the first person who approached me as I got out of my car, and my worry of a shark-like car salesman immediately vanished the minute he said hello. I'd been to other dealers and was met with rude salespeople (even those who I'd previously spoken to) and saw a car online I thought that had a lot of potential. John was extremely patient with me and humored me as I waded through my first car-buying experience. He made me laugh and made the entire process relaxed and worry-free. I was happy to buy a car from him and next time I'm in the market to buy a car (hopefully it won't be soon) I wouldn't hesitate to return to John or recommend friends to him (I already have). More

Wonderful service I came to this dealership after visiting others getting much of the normal "shark" behavior. Let me tell you the moment I stepped onto the grounds of I came to this dealership after visiting others getting much of the normal "shark" behavior. Let me tell you the moment I stepped onto the grounds of this dealership is was a fresh ray of sunshine. The energy here is honestly different than any other I have been to it felt like I was coming over to a family. I became introduced to Roxanne who was extremely helpful and pleasant. She went over everything and worked with me to get the best deal possible. I later met with Richie, Billy, Jason and some of the other Camelback family in passing each one of them were warm and welcoming. I definitely recommend if you are looking for a vehicle to come to this Camelback and speak to Roxanne. when I look at my next car I know I'm coming here and seeking Roxanne out even though there's closer Toyotas to me. This is the only place I want to be. Also let me add this note I came here with my boyfriend who owns a Mazda, and very adamantly didn't want to sell his car despite getting offers from Mazda themselves. After seeing how I was treated by Roxanne he's possibly reconsidering that decision to come to Toyota. More

Does this kind of customer service really exist?? YOU BET!!! My wife and I were really die-hard Larry Miller Toyota customers (both in car purchase and service). But for whatever reason we decided to give Camelb My wife and I were really die-hard Larry Miller Toyota customers (both in car purchase and service). But for whatever reason we decided to give Camelback Toyota a try. The first person we ran into that evening was Kevin Poole and he's now sold us two cars and we'll be back for another in January 2017 (approx.) for our daughter. Kevin is everything we always hoped in a salesperson: good listener, caring, humble, sincere, family values, and NO PRESSURE. But this type of customer service doesn't end with Kevin, its that way from the beginning of the purchase to the end. These car buying adventures can be especially difficult for us to tolerate. We'll walk out if we sense that the dealer is just wanting to make a sale (not caring if we can afford it or not). With Camelback, if they can't give us exactly what we want, they don't try to sell us something else just to make a sale. Kevin worked for four months trying find the exact vehicle (2013 Highlander) we wanted (with the exact options we wanted). That's not the best part though. Two days after signing all of the paperwork to the finalize the loan with Lou Alsaadi, Lou called us back to the dealership to sign new paperwork that lowered our interest rate from 9.9% to 5.5%! What dealership does that after everything was already finalized? On our second purchase (2016 Corolla), we were really in a bind. Our 2007 Camry was starting to have frequent mechanical problems and I had taken the day off to find another car. Unfortunately, Kevin Poole had already left for the day (he wasn't even scheduled to work that day). I was desperate to get a car that day, because that was the only day that week I could do it. So reluctantly, I called Kevin on his cell phone and interrupted the lunch he was having with his mom! But Kevin (being Kevin), said that he was almost done and that he would be happy to come in. This guy spent four hours with us on his day off, unbelievable. I have to add the great help we received from Synabou Ndiaye and Christopher Chavez on that day as well. If you don't buy a car here, at least try the service department. We love the service department (Chris Mill is awesome)!!! To Camelback Management, you really practice what you preach. THANK YOU!!! More

Car buying actually made easy. I have given business to this dealership for the past nine years, this go around is my fourth lease. The customer service it excellent, the service de I have given business to this dealership for the past nine years, this go around is my fourth lease. The customer service it excellent, the service department is fantastic. I did have a bad experience my last go around, which I did let them know. With such a large dealership I'm sure there will always be something that goes wrong or something that doesn't want to be heard. This go around I was dealing with Richie Davidson and Billy Frasier. Richie heard about my last experience and turned it right around. They both listened to what I wanted, catered to my needs as a buyer, and made this experience a great one. I highly recommend contacting Richie if you are in need of a car, buying or leasing. He made me a repeat customer of this dealership and I am very satisfied with our interaction. More

No pressure, no problem with Bob I call him an anti-salesperson and I mean that as a compliment. I like his style, he's just there to help provide shelter aide and comfort. I felt I call him an anti-salesperson and I mean that as a compliment. I like his style, he's just there to help provide shelter aide and comfort. I felt like he was honest and transparent. More

Appreciate the integrity of this service department I have been using Camelback Toyota since 2003 with the purchase of my 1st Sequoia. I have owned three. I get a minimum of 9-10 oil changes a year. I have been using Camelback Toyota since 2003 with the purchase of my 1st Sequoia. I have owned three. I get a minimum of 9-10 oil changes a year. Sold my last Sequoia with 394,000 miles. Believing that I have had great vehicles, but the Service department has been a huge factor. They answer me honestly with no service sales pitch. I really appreciate that. The workmanship of the technicians has never failed me. I live 3 1/2 hours from this dealership but their attention to customer service has created a loyal customer. Customer service in the home building industry was my occupation and I truly believe we have the ability to create the best or worst customer. I feel very confident in recommending Camelback Toyota. Some of the great advisors I have had and used on a regular basis are Alfonso, Jon, Robert and Jose. Thanks More

Warrenty Recall notice and no one cares! I received a warranty recall from Toyota for my 2005 Tacoma rear suspension. I took my truck into Camelback Toyota on May 9, 2016 and my Service Advi I received a warranty recall from Toyota for my 2005 Tacoma rear suspension. I took my truck into Camelback Toyota on May 9, 2016 and my Service Advisor, David Marentes, informed me that they would have to replace the rear leaf springs and the replacement parts were ordered and would be there in 10 days. I called eleven days later, May 20, 2016 to check on the status of my service and left a message for my service advisor to call me and back. He never has!!!!! It has now been 30 days since my initial visit and I have made calls and left voice messages for the parts department and the manager as well as the service manager and NO ONE has returned my calls. All I want is to have the warranty work done but apparently no one cares! More