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Camelback Toyota

Phoenix, AZ

4.6
4,249 Reviews
This is a state of the art facility utilizing "green and solar" technology. Please allow us to show you why we are an 5 time winner of Toyota's highest award, "The Presidents Cabinet Award" given to only 12 Dealers in the U.S. We want to earn your business your way!
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 4,249 reviews

February 24, 2017

Fair price I worked with Roxanne and Ryan, fasted car purchase I made. After 3 hours I was driving home my brand new truck. They also threw in a new hat ! More

by Jlopez9319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan hill, Richie Davidson, Roxanne May
Feb 27, 2017 -

Camelback Toyota responded

Hello! We love hearing that you had a great experience purchasing from us here at Camelback Toyota. It's been our pleasure to serve you and get you on the road with a new truck. Thank you for choosing Camelback Toyota!

February 16, 2017

Quality people and service Purchased a car from Robert and highly recommend working with him. He is professional in every sense of the word. Respects people's time and operate More

by Jason C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Bapst
Feb 16, 2017 -

Camelback Toyota responded

Hi Jason C..thank you for the kind words shared about your experience with us at Camelback Toyota. Robert is truly an asset to our team, and happy he delivered a memorable buying experience. Welcome to our family!!

Feb 18, 2017 -

Camelback Toyota responded

Hello, Jason, and thank you for leaving us a review. Here at Camelback Toyota we always want every single customers to leave our dealership satisfied, so we are very pleased to hear about your experience with Robert. It sounds like his professionalism and great people skills really helped make the deal for you, and we couldn't be more pleased. Thank you so much for choosing Camelback Toyota!

February 16, 2017

I almost bought a Jeep 30 minutes before. Thirty minutes prior to showing up at Camelback Toyota I was convinced I was going to buy a Jeep. My thinking was I would go rule out the 4Runner, th More

by durnant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph McDonald
Feb 16, 2017 -

Camelback Toyota responded

Hi, we are sure glad you are part of our Camelback Toyota family! It sure means a lot of all of us that the customer service you experienced with John "Deere" influenced you enough to be a new 4Runner owner!! Your team, John, Joe and Billy appreciate you taking your time to share such nice compliments about them...Thank You! We care about you!!!

January 22, 2017

Camelback Toyota does not use genuine Toyota parts I was shocked to find this dealer does not install genuine Toyota parts and also uses third-party vendors (AZ Sun Tops in my case) to perform work. Bu More

by FormerToyotaFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim McKay, Ross Erler
Jan 25, 2017 -

Camelback Toyota responded

Here is a summary of Camelback Toyota several offers of resolution: the third party vendor went to customer home twice, no problems found with back up sensors, they offered to replace existing unit with brand new unit. Customer declined. 2nd offer, camelback Toyota offered full refund to customer, but told customer we would remove unit to offer him full refund, he declined. Said there would be two holes in his bumper , camelback said we would install new bumper he declined new bumper, stating he doesn't want a new bumper made by the Toyota Factory and color matched to his vehicle installed on his new car. He then filed a dispute with his credit card company for a full refund, when the credit card company ask us for letter of offers to resolve and they saw that we in fact offered full refund the credit card company declined his dispute and did not refund his money. Customer continues to state he wants full refund of unit and Toyota Factory one installed at no costs, It was clearly explained to customer at original time of sale when he purchased the back up sensor, that no one can add Toyota Factory unit after the vehicle is built at the port, the wiring systems aren't compatible after the fact. We feel we have practiced full disclosure and transparency. It is important in concern resolution that all parties exhibit the honest efforts of both parties.. And have offered every options for full refund or replacement.

December 21, 2016

Experience with Sales Person Our experience with Tony who was our sales person was great, he was very helpful and gave us what we wanted in our vehicle and price. Brian in finance More

by slfrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Khalil
Dec 21, 2016 -

Camelback Toyota responded

Dear slfrank, thank you for sharing your experience with Tony, and Brian while purchasing your vehicle with us at Camelback Toyota. Glad they were both helpful and met your needs. We welcome you to our family, and look forward to seeing you in the future!

November 19, 2016

Internet Sales group is Excellant Buying through the Costco Auto buying program via the Internet Sales Group at Camelback is the best car buying experience. Very friendly, professional More

by Rickster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvia in Parts, Richie Davidson, Brian Buckley
Nov 28, 2016 -

Camelback Toyota responded

Hello, and thank you so much for leaving us a review about your experience with us! We couldn't be happier to hear that you had a fantastic experience working with Adam, Brian, Richey, and Sylvia on the purchase of your new vehicle. Our internet sales department loves getting to make car buying easy for our customers, and we're so happy to hear that this was your experience with us. Thank you so much for choosing Camelback Toyota!

November 03, 2016

Kevin Pool - Car Salesman Extraordinaire If you’re planning to buy a new car, don’t look any further than Kevin Pool at Camelback Toyota for a premier sales experience. I just purchased a R More

by Sharon Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Pool
Nov 03, 2016 -

Camelback Toyota responded

Thank you Ms. Lewis for taking the time to share your experience with Camelback Toyota and the kind words you have for Kevin Poole. We are very happy that Kevin is part of our team, and more happy that you are now part of our Camelback Toyota family. Our goal is to deliver an experience that makes you go WOW!! I'm glad Kevin succeeded, appears you are very happy!

September 25, 2016

New car purchase ! Great experience! I got great service ! Helping with selection, financial service,, setting up new car. Very helpful and professional people! I recommend tony and Amai More

by Julianna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Khalil , Amair Habhab
Sep 26, 2016 -

Camelback Toyota responded

Hi Julianna, we are very happy that you enjoyed your experience with Tony, Amair and the rest of the Camelback Team!! Enjoy your new vehicle and welcome to our family!

September 18, 2016

CERTIFYING A VEHICLE WITH PROBLEMS AND NOT FIXING IT!!!! DO NOT BUY FROM CAMELBACK TOYOTA!!!Bought a certified lifted truck took it home and noticed it had suspension problems.Took it back and they told me i More

by jason jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sergio in service
Oct 11, 2016 -

Camelback Toyota responded

Hello Jason, accept our apologizes for the delay in our response. It isn't that we don't feel your voice and experience isn't important to us. This is an honest error, no means was it intentional. I understand from our service department that after a second visit you now have satisfaction with the driving performance on your truck. If for any reason as of today Oct. 11th, you still have concerns, please contact Wade, Pre-Owned Sales Director, and 602-264-2841, to discuss options. I do believe that Wade has left you voice messages as well.

September 11, 2016

Wonderful experience. Helped me get out of a bad payment. Gave me a great deal. Got me a reasonable payment. First new Toyota. Love it so far. More

by Steelersster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Khalil
Sep 12, 2016 -

Camelback Toyota responded

Hi Steelersster, we are so happy that you choose Camelback Toyota and thrilled that you love your first new Toyota!! We love having you in our family!!

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