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Camelback Toyota
Phoenix, AZ
4,249 Reviews
This is a state of the art facility utilizing "green and solar" technology. Please allow us to show you why we are an 5 time winner of Toyota's highest award, "The Presidents Cabinet Award" given to only 12 Dealers in the U.S. We want to earn your business your way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,249 reviews
February 13, 2018
ryan hill sales and new tacoma we've bought several cars at camelback Toyota. this was another very pleasant experience. Ryan Hill did a great job with us. and even came to pick we've bought several cars at camelback Toyota. this was another very pleasant experience. Ryan Hill did a great job with us. and even came to pick me up at home for a test drive. More
by 52esq
Employees Worked With
Ryan Hill
January 22, 2018
Great Buying Experience! Dealt with Roxanne May, sales person. Could not have been nicer, with no pressure whatever. Communicated by email and in person. She was very respons Dealt with Roxanne May, sales person. Could not have been nicer, with no pressure whatever. Communicated by email and in person. She was very responsive. Dealership is very customer service oriented.. Overall, it was a great buying experience. More
by Tom Frazier
Employees Worked With
Roxanne May
January 16, 2018
Excellent Customer Service and Great Sales Team!!!! First of all, Thank you!! I just bought my dream truck, Toyota Tacoma TRD Offroad Truck from Camelback Toyota :) I feel like Marty Mcfly (Back t First of all, Thank you!! I just bought my dream truck, Toyota Tacoma TRD Offroad Truck from Camelback Toyota :) I feel like Marty Mcfly (Back to the Future) when he sees his dream truck Toyota 4X4 in his garage. A special thank you to : Ash Rod for setting everything up, putting the correct people together, the professionalism and humor - Thumbs up!!! Another Special thank you to : Mark Dockx for getting the numbers together, getting the right vehicle, his calm warm personality, and hitting all the details spot on. Thumbs up!!!!! Thank you Boo also for the help in getting numbers to work for me, getting us lunch, and of course your sweet vibrant personality!! Ali Jaber for the smooth Document processing. You made it painless. Go Vikings!!! Thank you all, very impressed and happy!! Bill Gordon More
by Bill Gordon
Employees Worked With
Ash Rod, Mark Dockx, Boo, Ali Jaber
December 17, 2017
Amazing I started out online and Ryan Hill was the person of contact. He texted me and we spoke that way for a few days and on sat 12/16/17 i went to toyota I started out online and Ryan Hill was the person of contact. He texted me and we spoke that way for a few days and on sat 12/16/17 i went to toyota camelback . Ryan was very great he showed me cars , trucks we spoke about my trade and what i was needing . Ryan crunched the numbers and he got me into a 2018 Rav4. He listined to what i could handle as payments . I love that he was so intuitive and made me feel comfortable with my purshase . Cant wait to see what our partnership will have in the future . My husband is next in line to go to Toyota Camelback . Thank you . Chris Chavez was our finalizer and he was fast and gave great advice to extras to keep my new car safe . Great talking with him very funny and made signing an exsperience and explained everyting in detail . More
by Crystal Hernandez
Employees Worked With
Ryan Hill , Chris Chavez
December 05, 2017
Great Dealership and Great Pricing I have purchased 3 vehicles from Robert at Camelback Toyota in the last 3 years. Robert is very easy to work with and really tries to get the best de I have purchased 3 vehicles from Robert at Camelback Toyota in the last 3 years. Robert is very easy to work with and really tries to get the best deal possible. Follow-up is excellent. I highly recommend Camelback Toyota and Robert for an easy experience and best pricing in Phoenix area. More
by JIm R
Employees Worked With
Robert Bapst
November 22, 2017
Absolutely no hassle a pleasant experience We were shown the car we wanted. There was no sales pressure. Bryan Holsapple and Michael Miller were very professional. They also were very kind t We were shown the car we wanted. There was no sales pressure. Bryan Holsapple and Michael Miller were very professional. They also were very kind to our sick Granddaughter. We believe we got the car we wanted at the price we wanted. Brian went through everything with us More
by guineveres
Employees Worked With
Bryan Holsapple, Mike Miller
November 02, 2017
Best car buying experience I ever had Tina Battenfield and Andy made us feel comfortable, and welcome, and had answers to everyone of our questions. We were very surprised at the deal t Tina Battenfield and Andy made us feel comfortable, and welcome, and had answers to everyone of our questions. We were very surprised at the deal that they made for us. Then they even called us back later and had an even better deal. We couldn’t be happier, and we would recommend them to anyone wanting to buy a Toyota More
by FranNolan
Employees Worked With
Tina Battenfield
October 24, 2017
Bad experience I was trying to buy a Tundra from Camelback Toyota. After they sold the tundra that was approved for me from TFS, they said they don’t have nothing to I was trying to buy a Tundra from Camelback Toyota. After they sold the tundra that was approved for me from TFS, they said they don’t have nothing to offer me. I had to go to another dealer “RightToyjta”, I bought my tundra from that dealer, fast and easy. But Camelback refuse to gave me a good and polite sales service. Thanks to dealer like Camelback, other dealer growing up faster. Camelback Toyota was playing the game with the price and with my deal . More
by Manolo
Employees Worked With
Boo, and Nikki
October 08, 2017
Meh... Could've been better My Salesperson: Was just there today (10/8/17) - Feisal was great! - very patient, friendly, and low pressure! As soon as I decide which of the 3 cars My Salesperson: Was just there today (10/8/17) - Feisal was great! - very patient, friendly, and low pressure! As soon as I decide which of the 3 cars (I Drove 3) to purchase I will be going back to Feisal!! The past 3 months I have done tons of research and test driving and hoped that once I drove those cars there would be a delineating factor making a purchase decision easy - it wasn't. All 3 vehicles were great - especially the Rav 4 and Highlander! I told Feisal I needed to weigh the pros/cons of each car before deciding, expecting a typical gnarly car salesman response, he said he understood and let me know he can be reached anytime by cell if I have any questions or to set up a time to come purchase the one I want. I appreciate that he did not try to manipulate me by creating the fear that my cars would not be there because so many other people want them, etc... THANKS SO MUCH! I'm sorry I couldn't make a decision so you could have commission on a sale today. :( The other 'Salespeople': What happened to happy, friendly, smiling atmospheres!? I was there about 2 hours, including the 3 test drives. The energy in this dealership is very very different than the energy in any other one I've been in, EVER. There was no happy, smiley, high energy atmosphere here. I was met with grimaces and scowls - actually everyone was. WHAT A TURN OFF! As I watched what was going on inside I noticed they were like that with everyone. Other dealerships have friendly people who smile and ask how you are even they are just passing by you while you wait for your salesperson to get a car. Not one person smiled or said hi, even when they passed directly by me and other customers. There was a guy, who I think may have been at the top of the ladder, he was in a blue dress shirt and slacks, he walked towards me to pass and do something, he didn't even crack a grin when I smiled and said hi to him. Shouldn't customers feel welcome and comfortable in an environment where they are going to spend a lot of money, which funds your checks? The young guys were more concerned about some game they were missing and having to work than providing friendly customer service (as a customer it makes me uncomfortable and lose interest in a business when I overhear employees whining). It just sets the energy up to be down and negative. Overall: 1. My salesperson, Feisal, was great and the only reason I will go back, because he was so patient and low pressure. I still feel badly that I couldn't decide on which car today. 2. The lot had a very small selection of new and used. If you need to have a lot of options to select from this location may not work - you'll end up dealer hopping to test drive various new/used models. It's 97% toyota products on the lot. 3.The energy from the staff, has room for much improvement! Try being a bit more friendly and welcoming to people who are investing their trust and hard earned money in your store. Especially management. Everything from the top trickles down. The energy/vibe upper levels project is what comes down to the lower level at the customer experience - the staff is a reflection of the operation and attitude of upper levels. More
by +N-rgy
Employees Worked With
Feisal Ismaiel
September 23, 2017
Best dealership in the Valley, hands down! I had the best car buying experience at Camelback Toyota! My sale rep was Roxanne May. I would highly recommend her. She is very patient, understandin I had the best car buying experience at Camelback Toyota! My sale rep was Roxanne May. I would highly recommend her. She is very patient, understanding, and the rest of the staff are amazing as well. This location is extremely clean and they have a ton of options to make your car buying experience one to remember! I have already referred 2 friends to this dealership! More
by Kelicia
Employees Worked With
Roxanne May
