Camelback Toyota

I finally found the car I've been searching for for a LONG time and with this price! I was overjoyed. I e-mailed Camelback Toyota right away to inquire if this Saturn SW2 was still available and I was to LONG time and with this price! I was overjoyed. I e-mailed Camelback Toyota right away to inquire if this Saturn SW2 was still available and I was told it was - Spoke with Lee Sandra all week and we made arrangements to meet and to buy this car. I filled out the credit application and from what she had told me everything was good to go. My spouse and I were there bright and early on the Sunday we agreed to meet Lee Sandra. Filled out more paperwork, answered all her questions, gave all to her what she asked for (references, check stubs...) and then I said let's go see my car! and to my gut wrenching disappointment she replied well, we sold that car just the other day. Ok my jaw dropped and I was just simply speechless. She's like well we can't just hold the car --- Well yah..ok...My spose just spoke for me and said to her give us our personals back and we are out of here --- as she was trying to show us other cars...No way. I was dead set on THAT particular car. Spoke of nothing else all week,. When we got home I received an apology e-mail from Lee Sandra saying how sorry she was and that she didn't know that I was interested in only that car. Now I've worked at a car dealership in the past and have been "taught" the bait n switch routine (where they literally told me MOST people come in for a car they have in mind but really they don't know what they need...manipulate them into this car or that truck etc...)and needless to say it drained me and I quit because I have morals and ethics and care about what people want (of course some people want i.e Dodge Viper on a $9.00 salary and really that's a stretch - all with in reason) I would have respected more an email from Lee Sandra saying that the car was sold before waisting my time - the golden rule burn me once shame on you. More

I was in Phoenix on a business trip,and finished up early one afternoon. I had been researching cars online and had some interest in Scion. I was driving a Toyota Tacoma at the time and wanted something more one afternoon. I had been researching cars online and had some interest in Scion. I was driving a Toyota Tacoma at the time and wanted something more economical. I went to Camelback Toyota to look at the Scions and get a better idea of the actual pricing. I live in Southern California, so I was just gathering info.I talked to Chad Hatfield and test drove an XD. I told him about my Tacoma and we discussed trade-in value. I stayed in contact with Chad and shopped around locally when I returned to SoCal. I ended up trading in my Tacoma and purchased a Scion XD at Camelback. The deal was done based on honesty and excellent communication between Chad and I. Everything we had discussed on that first day ended up being how the transaction went. I would strongly recommend checking out Camelback Toyota for your vehicle purchase. More

After much research, I decided the xB was the car that best fit my needs. Chad was very patient and helpful even when the questions got tough! I never felt any pressure to make a commitment that I was unc best fit my needs. Chad was very patient and helpful even when the questions got tough! I never felt any pressure to make a commitment that I was uncomfortable with. In the end, I got the vehicle I wanted and top dollar for my trade. Thanks Chad, you made the difference. Michael A More

I have dealt with Camelback Scion twice now. The first time was a great experience on a 2006 Scion tC. So when it came time to get another new car, I never hesitated to go back there. This time I bought t time was a great experience on a 2006 Scion tC. So when it came time to get another new car, I never hesitated to go back there. This time I bought the new 2008 Scion xB. Just like the first, In and out very quickly, no hassles at all with the whole transaction. I am on my 24th car. So I have dealt with many dealerships and would/ will continue to go back to Camelback for sure. There sales dept. is very straight forward on what they can and can not do. If they can not do it, they will tell you right away. I have sat at dealerships for hours as they try and do this and that. All in all nevfer seems to be the best for the customer. At camelback, I never had this issue and was very satisfied when I left there. Not only in the vehicle I had, but in the service I got while I was there. I suggest this dealership 100%. More

Overall Myself and my wife had a really good time at this dealership. Even when we werent sure if we would get approved for my wifes car Chad was very staight forward with us and pretty honest. Didnt have an dealership. Even when we werent sure if we would get approved for my wifes car Chad was very staight forward with us and pretty honest. Didnt have any major problems or things that we were unsure about. Chad helped me out tremendously with my Tc by getting it put together the way i wanted all the way from Iraq. It took me a one day drive to Pheonix to sign and take my car home. I was very pleased with the service i recieved. I do feel like i paid a bit much for the upgrades and for the car itself but it has been a very dependable vehicle that i havent had any problems with. The only things that i did not completely understand or didnt get the full amount of information on were the upgrades available (TRD SUpercharger and the diversity of the Rims selection) and the trade in value of my wifes car. We werent told what we were gonna get untill we were signing the contract. Also the warranty information wasnt described fully as in how we take advantage of the 24hr towing and things of that nature. But that wasnt Chad it was the actuall loan advisor or manager. Besides for those small things i was completely satisfied with Chad and his services. I just wish EVERYTHING was as easy as he made things. Overall i would rate Camelback Scoin and Chad services a 4.99 on a scale to 5. Thanks for a great experience!!! More

My experience was pretty much cut and dry. I had recieved a phone call that toyota had needed used vehicles. So i visited toyota i traded my truck for a scion ct. The gentelmen i worked with were recieved a phone call that toyota had needed used vehicles. So i visited toyota i traded my truck for a scion ct. The gentelmen i worked with were all extremely nice and helpful, John even showed us his trip to spain. My only problem was the price i had recieved for my trade in. Kelley blue book quoted me at 16,199 and i recieved 13,000 for it. I only wish that the price would have been different. Thank you for your help and convenience. More

No class what so ever!!! They people I dealt with were high pressure, unprofessional, no customer service skills at all, I don't Understand they have the highest number of reviews of all the dealers in to high pressure, unprofessional, no customer service skills at all, I don't Understand they have the highest number of reviews of all the dealers in town and yet why THEY are STILL IN BUSINESS is beyond me!!!! next time I will take my business somewhere else. First I got in and no one helps you out, then this guy comes up to me( he doesn’t look more than 23) and with out introducing him self to me asks me why I am here, and then he just walks to his desk without saying a thing!!! Like I should just know to follow him like a goat!!! Then he asks me what kind of a car I am driving!!! After I explain he tells me what piece of shit Im currently driving and than asks me if I am serious about buying a car today!!!(No I just came here to waste your time and mine), not sure why I stayed after that for another 30 min enduring their B.S. A bunch of sleaze balls they are!!! just STAY AWAY while you can!!!!! More

My entire experience at Camelback Toyota was positive due to no pressure sales, friendly, knowledgable staff and a genuine desire to put me in the best vehicle for my needs and price range. I'd purchase a to no pressure sales, friendly, knowledgable staff and a genuine desire to put me in the best vehicle for my needs and price range. I'd purchase another car there today if I could. More

The sales representative changed the vehicle cost at least 3 times before we went in to purchase it. The experience was a stereotype obnoxious car sales deal. This is the first and last time I will do least 3 times before we went in to purchase it. The experience was a stereotype obnoxious car sales deal. This is the first and last time I will do business with the sales department. The service department appears to be OK. More

Old school, very high pressure salespeople but with the added twist of being flat out dishonest and deceptive. Borderline illegal sales and financing tactics. I can't believe places like this are still in added twist of being flat out dishonest and deceptive. Borderline illegal sales and financing tactics. I can't believe places like this are still in business. I ended up leasing from them but now greatly regret it. They added on options and charges I never approved and it took multiple visits to get them to fix it. At first they claimed to refund the money but just raised the interest rate (without telling me) so I ended up paying nearly the same amount. I finally got the charges removed and the interest rate fixed, but only after getting the run around and being persistent. I still wonder what other hidden charges they used to rip me off. Terrible, terrible experience. If you don't believe me do a web search on Camelback Toyota to find numerous complaints and horror stories. I wish I had done that before giving them my business. There are many Toyota dealers in Phoenix, do not give Camelback Toyota the chance to rip you off too. More